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“Good clean hotel” 4 of 5 bubbles
Review of Novotel York Centre

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Novotel York Centre
Ranked #32 of 46 Hotels in York
GreenLeadersBronze level
Brisbane, Australia
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good clean hotel”
4 of 5 bubbles Reviewed 6 December 2013

This hotel is well appointed and in very close walking proximity to everything in York for the tourist. We stayed one night and the room was quite spacious with a separate fold out sofa, so plenty of room for luggage. I especially liked the separation of the bathroom - the decor was very nice. The breakfast buffet was the same as anywhere - everything you could need. The barman was very pleasant and friendly.

  • Stayed October 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JannyM2609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, 9 December 2013
Good morning and many thanks for your review. I am very pleased to read you had an enjoyable stay and hope we will have the pleasure to seeing you again. On behalf of the whole team, I would like to send you our best wishes for the festive season.

With kind regards,

Christophe Ughetto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,304 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (354)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
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English first
Birmingham, United Kingdom
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 3 December 2013 via mobile

Stayed overnight on business and found it much improved from a few years ago. Rooms were clean, comfortable, well styled and finished, with plenty of space. Staff were friendly and efficient for the list part. My colleague requested a taxi for 6:30am to go training, and that staff pass her luggage on to us to meet up with her later. In both cases the staff failed to do as requested, which was irritating and inconvenient. Neither request was so unusual or difficult that it could not be met, so greater attention is required.

Stayed November 2013, travelled on business
Helpful?
1 Thank RJD62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, 4 December 2013
Good morning and many thanks for your review. I am pleased to read you felt the hotl had improved but also disappointed you very straight forward requests were not met. Please rest assured your comments will be shared with the team and we will endeavour to avoid any reoccurence in the future. I hope we will however still have the pleasure to welcoming you back at the hotel.

With kind regards,

Christophe Ughetto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 3 December 2013

This is a standard Novotel; there are points one could criticise, like lack of ambience in the bar, but nothing too significant.

However, the standout feature of this hotel are the staff. They could not do enough to make us welcome and make our stay pleasurable - they are a really happy team and it shone through in every aspect of the service.

  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wvdh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, 4 December 2013
Good morning. Just a few words to thank you for your comments. I will share them with the team and I am sure they will be very pleased. I hope we will have the pleasure to welcoming you back and would like to send you our best wishes for the very fast approaching end of the year.

With kind regards,

Christophe Ughetto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
315 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
5 of 5 bubbles Reviewed 2 December 2013

Most Novotels have a feature I really like, which is a separate door to the bedroom. This keeps out noise from the corridor. The York Novotel has this extra door and we slept very soundly.
The hotel staff were efficient and friendly, everything went smoothly. The barman who served us coffee and a bottle of sparkling wine one night was very helpful and friendly.

The hotel is located a very short walk from the city centre, just outside the historic city walls. At the rear is the River Foss and you can exit the back of the hotel and you are on the riverside walk, although the hotel isn’t at a part scenic to anyone other than a fan of industrial archaeology as there a large flood control gate right by the hotel.

Note that if you come by car the hotels access controlled car park costs £10 a day.

My only niggle is the in room entertainment system does not have BBC Radio 4. This seems to be a central decision by Accor, other hotels in the group also lack R4 – and its time it was changed.

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LondonPontac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, 3 December 2013
Good morning and many thanks for your review. I am very pleased to read you had an enjoyable stay with us and will certainly feedback to our head office with regards to Radio 4 not being available in our bedrooms. I would hope this will be changed soon as we have had a few requests. I hope we will have the pleasure to welcoming you back to one of our hotels and would like to send you our best wishes for the end of the year.

With kind regards,

Christophe Ughetto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
north wales
Level Contributor
85 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 1 December 2013

We have stayed at this hotel a number of times and always find it very good. We always stay in an executive room which is quite spacious. There is always a good supply of bathroom essentials. Coffee machine is well stocked. Only small hanging space for clothes but this does also contain an ironing board and iron. The buffet breakfast is always good and is being replenished constantly. Good variety of food on offer. I ordered porridge one morning and I have never had such a large portion and it was excellent. All the staff are great. Everybody is very helpful and happy. The only downside is the cost of parking. When we first started going it was £5.00 a day but now this is £10.00 which is too expensive being that the car park is still the same and they don't have to pay anybody to man it as it is barrier controlled. Please do not keep increasing this cost just to make more money or you will find people will start to stay at other hotels in the city. A very good hotel and handy for the city with a bus stop outside if needed.

Room Tip: book executive if available.
See more room tips
  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank waggalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, 3 December 2013
Good morning and thank you for your comments. I would also like to thank you for your repeat custom and am looking forward to welcoming you back in the future. I have taken note of your comments with regards to the car park too. May I take this opportunity to wish all the best for the fast approaching end of the year?

With kind regards,

Christophe Ughetto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrogate, United Kingdom
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 29 November 2013

Our 4th time at this hotel and we love it . Breakfast wonderful yet again all hot all good quality and the continental breakfast lovely so much choice . The only thing i would say is not good is the price of the bottled water in the fridge and the price of the bottles of wine in the bar far tp expensive . But all in all another wonderful stay

Room Tip: We have stayed 4 times and all rooms we have stayed in were good .
See more room tips
  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank lynn m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, 3 December 2013
Good afternoon. Just a few words to thank you for staying with us for a fourth time. I am delighted you enjoyed your stay and have made a note of your comments with regards to the price of the water in our mini-bars. A decision will be taken before the end of the year with regards to this pricing. I would also like to send you my best wishes for the end of the year and am looking forward to welcoming you for a fifth time.

With kind regards,

Christophe Ughetto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel York Centre

Property: Novotel York Centre
Address: 4 Fishergate, York YO10 4FH, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in York
#8 Business Hotel in York
#9 Family Hotel in York
#14 Luxury Hotel in York
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel York Centre 4*
Number of rooms: 124
Official Description (provided by the hotel):
Novotel York Centre hotel is a 3 star hotel, ideally located on the banks of the river Foss, alongside the historic city walls, within 5 minutes walk of the main city centre and a short drive to the University of York. All the en-suite contemporary rooms have internet access and satellite TV. Facilities include Elements Restaurant, Bar, indoor heated swimming. There are 8 fully-equipped function rooms for up to 210 people, perfect for meetings or weddings. ... more   less 
Reservation Options:
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Also Known As:
Novotel York Centre Hotel York
Accor York Centre
Hotel Novotel York
York Novotel

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