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“Very family friendly”

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Novotel York Centre
Ranked #33 of 46 Hotels in York
GreenLeadersBronze level
Preston
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very family friendly”
Reviewed 19 January 2014 via mobile

We chose the hotel due the the pool and visiting with our 22 month old son. From arriving all the staff were top class and could not be more attentive and friendly. Initially our room only had a shower but reception were really helpful and changed our room to one with a bath without hesitation. The pool was small but ideal for a splash around but not if your after some serious exercise. The breakfast was extensive for a standard hotel and everything we had was hot and fresh. Rooms were large with a sitting area and desk. The WC was also separate from the main bathroom which again has benefits. If you have young children in your party I doubt there is a better hotel in York. The city centre/Shambles area was about a 10 minute stroll away. Well done Novotel York, we will be back in the future.

Stayed January 2014
Helpful?
Thank worldwiderover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, 20 January 2014
Good morning. Just a few words to thank you for your review.I have shared your comments with the team and we are all very pleased to read you would consider us again for your next visit. Thank you.

With kind regards,

Christophe Ughetto
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (362)
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UK
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 18 January 2014

quick and easy check in and friendly staff. The lady with the purple hair was especially helpful (thank you lady with purple hair). I couldn't get the broadband to work (plug in internet their wireless was easy) but I doubt many people need this.

breakfast was a bit expensive but very nice. the room was a good size, the only thing was the wardrobe was behind the door so was difficult to get into and it was small. not enough room for 2 adults for more than a few days. I did have a sofa and large desk though so the rest of the room was nice.

I like that there was room in the fridge to store my own things but I thought £2.50 for a bottle of water was a bit cheeky really.

I was also given complimentary parking which was appreciated.

Over all an easy place to stay, has everything you need and is close to town without the town centre parking problem, free wireless internet and very helpful staff.

Room Tip: avoid the front as you can hear the cars early in the morning.
See more room tips
  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveller84Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, 19 January 2014
Good morning and thank you for your review. I have passed on your comments to Catherine (the lady with the purple hair). she was very pleased to read she made a difference to your stay. I hope we will have the opportunity to welcoming you back to the hotel in the near future.

With kind regards,

Christophe Ughetto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton Keynes, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 January 2014

Spent 3 nights at the Novotel York on a business trip. As always, fantastic customer service from the staff from the reception ladies right through to the restaurant and cleaners. They always deliver and always have a smile on their faces. Food quality was excellent and the room perfect. Will continue to make this my hotel of choice in York.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndrewG27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, 16 January 2014
Good morning and many thanks for your comments. I have passed on your comments to the whole team as I am sure they will be delighted to read them! As always, it is a pleasure welcoming you to the hotel and I would like to take this opportunity to thank you for your repeat business. We are all looking forward to seeing you again soon.

With kind regards,

Christophe Ughetto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel York Centre

Property: Novotel York Centre
Address: 4 Fishergate, York YO10 4FD, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in York
#8 Business Hotel in York
#9 Family Hotel in York
#14 Luxury Hotel in York
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel York Centre 4*
Number of rooms: 124
Official Description (provided by the hotel):
Enjoy 4 Star, Family Friendly service at the Novotel York Centre. Situated close to the celebrated historical City walls and only a short Riverside stroll from the centre. Novotel York is the perfectly located for exploring the historic and cultural delights of the city as well as its shopping, restaurants and bars. Relax with a drink in our stylish bar or our outside terrace while the kids have fun in our indoor & outdoor play areas. Car Parking is available from £13 per night. ... more   less 
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Also Known As:
Novotel York Centre Hotel York
Accor York Centre
Hotel Novotel York
York Novotel

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