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“An excellent base for exploring York”

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Novotel York Centre
Ranked #33 of 47 Hotels in York
GreenLeadersBronze level
salisbury
Level 5 Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“An excellent base for exploring York”
Reviewed 12 February 2014

Well located being 10 minutes stroll from the city centre, yet quiet if your room is at the back overlooking the rivers. Very friendly and helpful staff, good breakfasts with a wide choice. Comfortable spacious room, good bathroom. Quiet warm swimming pool. Will definitely stay again. Next time we will try the Elements restaurant, the menu looked good.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nigelbwilts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, 13 February 2014
Good morning and many thanks for your review. I am very pleased to read you enjoyed your stay and would consider using us again in the future. We are all looking forward to welcoming you back to the hotel.

With kind regards,

Christophe Ughetto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,412 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (365)
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English first
Devizes, United Kingdom
Level 4 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 11 February 2014 via mobile

Typical Novotel style....SLIGHTLY less polished than the Novotel I stayed at in Cardiff - although excellent friendly service & crisp, clean rooms. Great buffet style breakfast, reasonable parking rates for just off City Centre. Sadly didn't get to use the pool though!xx

Stayed January 2014, travelled on business
Helpful?
1 Thank Vezzerelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, 12 February 2014
Good morning. Many thanks for your comments and for using both Novotel York and Novotel Cardiff. I hope we will have the pleasure to welcoming you back in one of our hotels in th very near future. Thank you once again.

With kind regards,

Christophe Ughetto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 4 Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 February 2014

This is my second visit to this hotel. The first time I really enjoyed my stay and found the hotel welcoming and clean. On my last visit to York I stayed at the Cedar Court hotel and was very dissapointed (mainly with the arrogance of the staff and mistakes that were made with our room) and so I decided that this time I would return to the Novotel. Once again I was not dissapointed. Extremely friendly staff and a warm welcome awaited. The room was clean and spacious and had all the amenities that the Cedar Court offered (minus some lip balm and Molton Brown toiletries) but is more than half the price. It is a 10-15 minute walk into York town centre which I didn't find too bad and has a car park at the hotel which is £10 for 24 hours. My partner and I had a drink in the bar after dinner and enjoyed relaxing on the comfy chairs and watching a bit of tv in the lobby. It had a really nice atmosphere. Would probably stay here again next time I visit York.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jayne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, 10 February 2014
Good afternoon. On behalf of the whole team here at the Novotel, I would like to thank you for your review. We are all delighted to read you enjoyed your second stay with us. We are looking forward to welcoming you back. Thank you once again.

With kind regards,

Christophe Ughetto
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Boroughbridge, United Kingdom
Level 5 Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 6 February 2014

Had a work conference here a couple of days ago, what a pleasant venue
Good carparking 5£ for the day.
Very friendly and helpful staff and the snacks and buffet lunch were far better than anticipated and quite different to the normal fare for training and conferences
Will certainly return and use these excellent facilities in the future

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank lofthopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, 7 February 2014
Good morning. Thank you very much for your comments. We do rarely get reviews with regards to our conference and banqueting offerings so I am delighted to read you had a good meeting. I have passed on your comments to the Conference team. They are very pleased! Thank you once again for your review. We are all looking forward to welcoming you back to the hotel.

With kind regards,

Christophe
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West Yorkshire
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 February 2014

On a par with Premier Inn etc. Nice location, large car park and swimming pool good though. Certainly worth the £50 paid for the night but no more. Location was ok, just a 5 minute walk from the Barbican or Cliffords Tower area.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank K P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, 6 February 2014
Good morning. Just a few words to thank you for your review. We hope to see you back at the hotel soon.

With kind regards,

Christophe Ughetto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicestershire, United Kingdom
Level 5 Contributor
56 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 5 February 2014 via mobile

We decided to have a weekend in York to celebrate my 40th Birthday with my fiancé & our two young children. The hotel was a little by further away from town than I had expected but an OK walk. The room we had was too small as it had a double bed & a double sofa that was made out to two singles side by side, this meant we had very little room to walk around or in between the beds so the kids had to spend most of the time sat on their beds! Also the blankets on the pull out beds looked old and well used. There is no hanging space for jackets etc... And no radiators which proved difficult after we had been out around town last Friday and got very wet and cold! We phoned reception and they quickly sent a small room heater up to us, this meant we had even less floor space and had to keep the kids away as it was a danger as hot! The toilet was separate to the bathroom which seemed like a good idea at first but meant going from one to the other to wash hands which was a pain especially if I was showering and my son needed to wash he's hands! We couldn't seem to get the large overhead shower to work in the hotel bathroom or in the pool area??The food in the restaurant for dinner was nice but the children's food a bit basic and quite expensive overall as nearly the same price as eating in one of the towns very nice seafood restaurants!! The breakfast was hot one day but cold the next but the variety was good and tasty when hot. We had one trip to the swimming pool as it was quite cold in the water and one shower and two small changing rooms seemed a little insufficient. It also lacks privacy as the pool is visible from the bar, reception and restaurant! Don't think we would visit again as the room size meant we couldn't relax and small details missing!

Stayed February 2014
Helpful?
1 Thank AMR74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, 6 February 2014
Good morning and thank you for your review. I am obviously disappointed to read you would not consider using us again in the future and taken note of your points. Whilst there is very limited action I can take with regards to the size of the room, I will certainly look into your other comments. Thank you once again.

With kind regards,

Christophe Ughetto
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Barnsley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 February 2014 via mobile

We stayed at the novotel hotel on the 31st jan and what a lovely hotel this is staff are very welcoming and pleasent when my husband rang down to reception to say we where cold in our room only due to being shopping in york center on a very iciy rainy day the staff came within mins to our room with a heater.the room was spacious red hotwater for our bath and the bed was so comfy the pool was lovely and warm we love york and will deffinatly stay again at the novotel hotel thank you everyone for our lovely stay

Stayed January 2014, travelled as a couple
Helpful?
1 Thank sasire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, 6 February 2014
Good morning. Thank you very much for your kind comments. I have shared them with the team and we are all pleased to read you had a good time despite the cold weather! We are all looking forward to welcoming you back to the hotel and to the beautiful city of York.

With kind regards,

Christophe Ughetto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel York Centre

Property: Novotel York Centre
Address: 4 Fishergate, York YO10 4FD, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in York
#8 Business Hotel in York
#9 Family Hotel in York
#14 Luxury Hotel in York
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel York Centre 4*
Number of rooms: 124
Official Description (provided by the hotel):
Enjoy 4 Star, Family Friendly service at the Novotel York Centre. Situated close to the celebrated historical City walls and only a short Riverside stroll from the centre. Novotel York is the perfectly located for exploring the historic and cultural delights of the city as well as its shopping, restaurants and bars. Relax with a drink in our stylish bar or our outside terrace while the kids have fun in our indoor & outdoor play areas. Car Parking is available from £13 per night. ... more   less 
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Also Known As:
Novotel York Centre Hotel York
Accor York Centre
Hotel Novotel York
York Novotel

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