I didn't stay here - fortunately - but had the misfortune to order a sandwich lunch here during a conference event. A gluten-free ham and cheese sandwich, how hard can it be if you've got GF bread?
I ordered and expected a sandwich i.e. a couple of slices of bread spread with butter and/or mayo filled with a slice of cold ham and some tasty Cheddar.
What turned up after a ten-minute wait was two HOT and very dry cardboardy rolls, with no butter, mayo, spread or moisture of any description, containing a thin slice of what at home we call "plastic ham" i.e. that nasty budget stuff, and some melted cheap and distinctly un-tasty yellow dairy gloop. Disgusting.
When I complained to the waitress she said "that's how it comes" as if that makes it acceptable to produce something the customer didn't order. When I asked her what she was going to do about it she offered to swap it for a packet of crisps!
Based on my lunch and the very variable quality canapes provided during the meeting events I would not want to use this as a conference base again.
- Official Description (provided by the hotel):
- Enjoy 4 Star, Family Friendly service at the Novotel York Centre. Situated close to the celebrated historical City walls and only a short Riverside stroll from the centre. Novotel York is the perfectly located for exploring the historic and cultural delights of the city as well as its shopping, restaurants and bars. Relax with a drink in our stylish bar or our outside terrace while the kids have fun in our indoor & outdoor play areas. Car Parking is available from £13 per night. ... more less
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- Also Known As:
- Novotel York Centre Hotel York
- Accor York Centre
- Hotel Novotel York
- York Novotel