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“excellent stay-great staff”

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Novotel York Centre
Ranked #32 of 45 Hotels in York
GreenLeadersBronze level
Kent-UK
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“excellent stay-great staff”
5 of 5 bubbles Reviewed 30 April 2014

If you are booking a Novotel you generally know what you are getting. This one is situated just outside the city walls and is 10 min walk into the centre. It's very easy to find off the main road into the city, down a residential street. It has its own private outdoor car park, which is £12 per 24 hrs.. You don't need to book it. There is a Q park 5-7 mins walk away which may be cheaper. It has a swimming pool, the entrance to which is by reception, but once in there are changing rooms so you don't need to walk thro the hotel in your cozzies! Quite small pool but ok for a breif up and down. Breakfast is the usual Novotel buffet with all possible tastes taken care of. I think it's cheaper if you book on line when you book a room.What marked this hotel out and the reason I gave 5 stars and not 4 is the staff. I have to say everyone was very friendly, chatty but professional and very helpful: especially reception and the guy behind the bar (possibly French). It makes a real difference to what is a large chain. If you are visting the University it's a 10-15 min walk. Would certainly use again.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank reesyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, 6 May 2014
Good morning. Thank you very much for your comments. I have passed them on to our team to read and I am sure they will be pleased and will appreciate the recognition of their hard work. I hope we will have the pleasure to seeing you again in the future. Thank you very much once again.

With kind regards,

Christophe Ughetto
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Liverpool
Level Contributor
62 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 28 April 2014

I could find no faults with thus hotel. We arrived early but the kids could play on an Xbox or wii - that was a massive bonus for us. Hotel was spotless, rooms spotless and comfy. Hotel had a small pool that was great for the kids. There was a very nice riverside walk into town. The staff at the hotel were lovely, very friendly, attentive and helpful. We had breakfast there and although a bit pricey the kids ate free. The food was very good and quite varied. I will return here and would recommend this hotel. My tip would be to go when kids are not off school as the hotel and city were very busy.

Room Tip: Our rooms overlooked the river and we had no problems, so maybe ask for a riverside room.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank macamo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, 6 May 2014
Good afternoon. Just a few words to thank you for your review. I am delighted you had a good stay with your family and hope you made the most of York. We would be more than happy to welcome you back when you next come and visit York.

With kind regards,

Christophe Ughetto
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UK
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 28 April 2014

Spent 2 nights at the Novotel recently to enjoy a relaxing break in York. Hotel is easy to find, with onsite parking (though you do have to pay extra for this). Check-In staff were extremely welcoming, and soon had us checked in and on our way to our room. The rooms are fairly standard hotel fare, but looked after to a high standard, shower facilities within our room were excellent.

As other have mentioned, the hotel is very family friendly, with most of the rooms having additional sofa bed sleeping arrangements. Breakfast is buffet style with both hot and cold foods available.

Hotel is located on the edge of the City Centre area, a steady 15 minute work to the heart of the City.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dantheman79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, 6 May 2014
Good morning. Thank you very much for taking the time to write a review. I am very pleased to read you had a good stay and will share your review with our team. We are all looking forward to welcoming you back to York.

With kind regards,

Christophe Ughetto
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Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 27 April 2014

Nice hotel we stayed for 2 nights
Staff are helpful especially the French bar man who works in the evening he made us feel very welcome
The only downside is no air conditioning in the room and with 3 of us in the room it soon became vary warm and it was quite noisy with the window open however I would definatly
Stay here again breakfast was very well organised and with a children's area the kiddies didn't get bored

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Caazem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, 6 May 2014
Good morning and many thanks for your review. I am very pleased to read you had a good stay with us and hope we will have the pleasure of welcoming you back soon. Thank you once again.

With kind regards,

Christophe Ughetto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yorkshire
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 26 April 2014 via mobile

Warm welcome at reception, and a decent enough rate secured through booking.com. Quite disappointed with the small swimming pool which we were not motivated to make use of. Our room was ok, though was a little worn and musty. The cleaning staff really do need to pay attention to the orange mould on the grout in the bathroom. Nothing dire, but I always expect a hotel bathroom to be as clean if not cleaner than my own, this certainly wasn't! A quiet night made for a peaceful sleep and breakfast was fine. We got lucky with the weather and the riverside walk was pleasant. I would imagine the distance from hotel to town in poor weather would be a bit of a nuisance. On balance, I wished I had paid more and booked a central hotel, although the sheer number of families with children attest to the Novotel being a good budget option.

Stayed April 2014, travelled with family
Helpful?
1 Thank Shrinkray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, 7 May 2014
Good morning and thank you for your comments. I am glad to read you had a good stay and passed on your points to our housekeeping team. I am sure the appropriate steps will be taken to solve the issue. Thank you once again for sharing your experience and I hope we will have the opportunity to welcome you back to York soon.

With kind regards,

Christophe Ughetto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
79 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 25 April 2014

We had a wonderful 3 night stay here with our children. The staff are incredibly friendly in a very relaxed and fun way - they look as if they actually enjoy their jobs. You feel instantly welcome and relaxed, even when you've had a long difficult drive into the city, battling the terrible traffic and roadworks.
The pool was of course the draw for us, plus the low price of the room, but we didn't know that the hotel would be such a characterful place. I was expecting to be 'satisfied' with a corporate bland kind of place, so I was amazed by the atmosphere. The Foyer/Bar area has a little Play Area full of toys to suit various ages. There was also an XBox Kinnect screen, and a Wii, plus computers you could use with a free amount of wifi. The kids all played nicely together and took turns with the computer games when we were there. Apparently there is an outdoor play area too, but the weather wasn't good enough for us to experience it. When some children became a bit noisy, the receptionist came up with a cunning ploy to quieten them down, by getting them to do a drawing competition, and it really worked.
We all slept very well too - the beds appear to be 'memory foam' which my aching back really enjoyed.
Also, the city centre really is very close, and less than the 15 mins quoted.
My only niggles are this:
The car park is not free. You need to add £11 per day to your bill when you book here.
We found the place a bit too warm in the mornings.
The children's beds in our family room were a nuisance. They took up so much space in the room, that there was little room for manouvre. They have lots of metal bars sticking out of them at every angle and we were all banging our legs, shin bones and ankles into them. I found it very uncomfortable to sit at the desk and blow dry my hair with fixed hotel drier. I have stayed in other family rooms and prefer the more usual double pull out sofa bed. Goodness knows how the chamber maids cope. having to change the sheets on these 'instruments of torture'.
All in all though, I would recommend this hotel because the staff are amazing. Whatever they're being payed, they should get a rise !

  • Stayed April 2014, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank Agatha D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, 7 May 2014
Good morning and many thanks for your kind comments. I have passed on your comments to the team... All have now been asking for a pay rise!!! Thank you so much as your comments go a very long way in recognising their hard work but also their excellent attitude towards their customers, colleagues and jobs. I hope we will have the pleasure to seeing you again in the future.

With kind regards,

Christophe Ughetto
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Lancaster, United Kingdom
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 24 April 2014

This hotel had a wonderful atmosphere and it was full of such well behaved families. There was plenty for the children to do with games, computers, play area, swimming pool and it was in easy walking distance to the city. The breakfast was also excellent.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sennofer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this review, 25 April 2014
Good afternoon. Thank you very much for your kind review. We are delighted you enjoyed your stay with us and hope we will have the pleasure of welcoming you back to York.

With kind regards,

Christophe Ughetto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel York Centre

Property: Novotel York Centre
Address: 4 Fishergate, York YO10 4FH, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in York
#8 Business Hotel in York
#9 Family Hotel in York
#14 Luxury Hotel in York
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel York Centre 4*
Number of rooms: 124
Official Description (provided by the hotel):
Novotel York Centre hotel is a 3 star hotel, ideally located on the banks of the river Foss, alongside the historic city walls, within 5 minutes walk of the main city centre and a short drive to the University of York. All the en-suite contemporary rooms have internet access and satellite TV. Facilities include Elements Restaurant, Bar, indoor heated swimming. There are 8 fully-equipped function rooms for up to 210 people, perfect for meetings or weddings. ... more   less 
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Also Known As:
Novotel York Centre Hotel York
Accor York Centre
Hotel Novotel York
York Novotel

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