We recently spent one night at this hotel as part of a tour. Upon check-in we discovered that the room had one bed and a fold-out sofa. As we are two adult friends traveling together, this was not acceptable. We were told by management that all Novetel hotels were configured this way. However, this is a complete lie has we stayed in a Novetel in another city and had two beds. Manager on duty was rude and very condescending; he only made excuses and offered no viable solution. The whole experience left us feeling very unappreciated. Room and dining area were extremely hot. Group of people were exercising outside dining room windows--not an appetizing view! Don't understand having the toilet in a completely separate room--might make sense if there was a small sink next to toilet! Don't know if we will ever get the chance to return to York, but if we do, we will stay at another hotel.
- Official Description (provided by the hotel):
- Enjoy 4 Star, Family Friendly service at the Novotel York Centre. Situated close to the celebrated historical City walls and only a short Riverside stroll from the centre. Novotel York is the perfectly located for exploring the historic and cultural delights of the city as well as its shopping, restaurants and bars. Relax with a drink in our stylish bar or our outside terrace while the kids have fun in our indoor & outdoor play areas. Car Parking is available from £13 per night. ... more less
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- Also Known As:
- Novotel York Centre Hotel York
- Accor York Centre
- Hotel Novotel York
- York Novotel