It is not often that I feel the need to complain but I was left with no choice when I checked into the Novotel in York. I could not believe how dirty the room was and can honestly say that I have never experienced this before in a 4 star hotel. The blanket on my sons bed was dirty, there was cobwebs hanging from every corner in the room, the curtains and the screens on the window were dirty and on top of the picture frame was thick with dust which was actually floating down onto the bed. The room was tired looking and in need of a lick of paint but that was no excuse for the dire standard of cleanliness. I informed the receptionist of my concerns and the dirty blanket was changed and cobwebs removed when we returned later in the day. One of the reasons we booked the hotel was because it had a swimming pool but we only used it once as the cleanliness also appeared dubious. In the room the toilet was located in a different room from the basin, shower and bath which to us appeared a very peculiar arrangement as once we had used the
toilet we had to go to another area to wash our hands. The hotel is situated in a good location and is a short walk from the city centre. The staff were very friendly and helpful and the breakfast was decent However, we always book a 4 star hotel when travelling and we really felt that the Novotel was not good value for money and due to the very poor standard of cleanliness we will not be using it again or recommending it to others.
- Official Description (provided by the hotel):
- Novotel York Centre hotel is a 3 star hotel, ideally located on the banks of the river Foss, alongside the historic city walls, within 5 minutes walk of the main city centre and a short drive to the University of York. All the en-suite contemporary rooms have internet access and satellite TV. Facilities include Elements Restaurant, Bar, indoor heated swimming. There are 8 fully-equipped function rooms for up to 210 people, perfect for meetings or weddings. ... more less
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- Also Known As:
- Novotel York Centre Hotel York
- Accor York Centre
- Hotel Novotel York
- York Novotel