Starting with some positives - the staff are all lovely, particularly the reception staff who were friendly and helpful. The hotel is very well situated a short walk from the historic city centre. The breakfast was of a good standard.
Issues with this hotel -
The rooms are poor. The furnishings are dated; in our case damaged and stained too. The decor of the rooms is very dull; they have the appearance of a Travelodge style hotel....from the 90s. The walls in our room were dirty including black scuff marks on three walls and what appeared to be coffee splattered up the forth. Both the room and bathroom were not as clean as they could be. There was evidence of dust and muck along the skirting board along the side if the bed and there were black hairs in both the bath and basin on arrival. The toilet was,let's say, 'old school'. The towels and bed linen were cheap quality. The tea tray was pathetic - 1 tea bag for a room that sleeps at least 2 people!!! I mean, a tea bag, please??!!
We have recently stayed at 3 star hotels in UK airports that were better and tons cheaper. I know this is central York and not an airport but the quality of the room for the price we were charged left us feeling thoroughly ripped off!
There is also an £11 charge to park your car in the car park of a hotel that is already massively overcharging you for a really tired room. I'm sorry but this charge should be carried in the room cost and not added on. £11? This is York, not central London.
We resent booking a well-known hotel chain's room and leaving feeling totally ripped off.
We will not be staying here again and strongly suggest the management consider a total refurbishment, of what could be a really nice hotel, in the very near future.
- Official Description (provided by the hotel):
- Novotel York Centre hotel is a 3 star hotel, ideally located on the banks of the river Foss, alongside the historic city walls, within 5 minutes walk of the main city centre and a short drive to the University of York. All the en-suite contemporary rooms have internet access and satellite TV. Facilities include Elements Restaurant, Bar, indoor heated swimming. There are 8 fully-equipped function rooms for up to 210 people, perfect for meetings or weddings. ... more less
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- Also Known As:
- Novotel York Centre Hotel York
- Accor York Centre
- Hotel Novotel York
- York Novotel