We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Good Value Break (If you shop around for the deals)”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Novotel York Centre
Ranked #32 of 46 Hotels in York
GreenLeadersBronze level
Huddersfield
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Good Value Break (If you shop around for the deals)”
Reviewed 25 February 2010

My wife and I decided to take a couple of days off work to go Sun - Tue (21/02 - 23/02). We booked in advance and got an excellent deal with laterooms paying £71.20 per night for bed and breakfast in a superior room.

We arrived at around 12.30pm on Sunday and parked the car in the car park provided. (We were charged £5 per 24hrs for car parking despite it stating a £6 charge). I went to reception to let them know we had arrived and would return later to check in and was told that our room was ready and that we could check in early.

Rooms are spacious, decent bath and shower, seperate room for toilet, sofa and kingsize bed. There is a mini bar in the room but be wary of the usual extortionate minibar prices imposed although there were no issues with us putting our own drinks in. A decent size TV also have movies that you can pay for. While we were there, they had an offer for unlimited movies and internet for £9.99 for 24 hours.

Working with a limited budget, we booked this hotel over the likes of Premier Inn and the York Hilton (who also had good offers available when booking in January) mainly because the Novotel had a pool. We made use of this twice during our stay and never had problems with many others using it. If you pick your times right then you may even get the pool to yourself. As other reviewers have stated, the pool is quite small but that didn't ruin the experience by any means.

After spending all of the second day shopping and sightseeing, my wife and I decided to stay at the hotel for our evening meal. The food is of average quality but York have ample restuarants and there is no pressure to feel that you must eat within the hotel.

Overall there are plus and minus points for this hotel which are summarised as follows:

Plus Points:
Location: 12 minute walk to the centre of York.
Swimming Pool: Very few other places in York offer this.
Customer Service: All staff were very professional and friendly.
Cost: Surf the web for deals - we got a great deal with Laterooms.
Breakfast: Decent breakfast although my wife and I agreed that Premier Inn was better when we visited York last year.

Minus Points:
Room Temperature: We found the room very stuffy, even with the heating turned off and the window open which did affect our sleep.
Parking Fees: We knew in advance of the parking charges but the hotel is outside of the city walls and shouldn't therefore warrant such charges.
Cleanliness: A minor gripe but one that knocked our confidence on arrival at the place. One of the bath towels was not clean requiring us to find a cleaner and ask her to replace it. Although she was apologetic, this was something that should never have happened.

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lcejames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LudovicVerzi, General Manager at Novotel York Centre, responded to this review, 2 July 2010
Thank you for your kind comments regarding your stay with us at Novotel York. With my team, I am very much looking forward to welcome you back on your next visit to the area.
Kind regards,
Ludovic Verzi, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,367 reviews from our community

Traveller rating
    695
    986
    460
    144
    82
See reviews for
884
908
60
176
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (361)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Scotland
Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 23 February 2010

This hotel is a middle-of- the-road budget hotel masquerading as a high quality establishment.
Restaurant food is expensive and rather bland.
Also, reception staff tried to charge me again on departure when I had already paid in advance.
Positives were the pool and the central location.
Rooms were clean though uninspiring
Price was also reasonable( as long as they don't charge you twice)
Average in the extreme.

Stayed July 2009, travelled with family
Helpful?
Thank PierreGustave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LudovicVerzi, General Manager at Novotel York Centre, responded to this review, 5 July 2010
Thank you for your comments regarding your stay with us. Kind regards, Ludovic Verzi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Dunbartonshire
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 February 2010

Stayed here for a long weekend with my husband and nine year old daughter and it was 'exactly as it said on the tin'. The room was very comfortable; the beds soft and cosy, the walk in shower a treat. The room was very stuffy during the night even with the window open.
We did not eat in the hotel but instead took some cereal and fruit and this sustained us until lunchtime. This was probably a good move as the restaurant was queued out in the morning and from what I have read elsewhere not very good value for money.
We enjoyed the smallish pool although it was so crowded that it was impossible to complete anything like a length without being splashed or battered. I suppose this is a hazard of travelling during school break- an occupational hazard as I am a teacher.
The hotel is very centrally located, just come out turn left and keep going up Picadilly until you are in the Square. The Roman Bath House pub here does an okay fish and chips for lunch and quite a nice soup - family friendly too. If you are travelling with fussy kids Frankie and Benny's is a short 5 minute walk and the little Italian Bella Roma is nice. It doesn't sell alcohol so if you want a glass of wine you need to take your own but the pasta was lovely. it was very quiet - we were the only people there one evening.
I don't really think you are going to get a cheap hotel in York of any decent standard. I'd love to know how the person who paid £75 got their room. Maybe they just booked well in advance. I did notice that the price was certainly steadily going up the nearer the date of our stay.
All in all it was a pleasant break and I could not fault the location of the hotel.

  • Stayed February 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CMD_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LudovicVerzi, General Manager at Novotel York Centre, responded to this review, 2 July 2010
Thank you for your kind comments and compliments regarding your stay with us at Novotel York. With my team, I am very much looking forward to welcome you back on your next visit to the area.
Kind regards,
Ludovic Verzi, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leics
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 18 February 2010

The staff were really friendly although it was really busy with families. I thought it was very good value for £75 for 4 including breakfast. Pool not really suitable for young children.

  • Stayed February 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CathLeics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LudovicVerzi, General Manager at Novotel York Centre, responded to this review, 2 July 2010
Thank you for your kind comments and compliments regarding your stay with us at Novotel York. With my team, I am very much looking forward to welcome you back on your next visit to the area.
Kind regards,
Ludovic Verzi, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beverley
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 17 February 2010

I was very disappointed in this hotel; I have stayed here in the past around 4 years ago and enjoyed the stay. It got off to a bad start when I was told that I had to pay £5 a day to park our car in the hotel car park. I didn’t notice any reference to this on their website, when I booked the holiday. The hotel has had a refurbish but it does not seem to have improved the beds they where uncomfortable and rather cheep looking. The rooms are quite nice wardrobes are very small they are only meant for one person I think, as we struggled to get our clothes in and we where only there for two days. Also I had paid an extra £15 to have a broadband package but on the second day it wouldn’t work any more, it took numures phone calls to reception to get it working again and when they did it was very slow. The hotels cooked breakfast was very poor with under cooked sausages and the fried eggs where cold and had been sat there for ages; the continental breakfast was nice but the beagles where very hard. I only used the Elements restaurant in the hotel once as it was very expensive and the service was very slow, but the food was nice and of a good standard. I booked the hotel as we wanted to have a relaxing break but the hotel was quite noisy, on the Saturday night they had a disco and the music was so loud it could be heard all over the hotel. This hotel has changed a lot in the few years since I last stayed and I would not recommend it for a relaxing break, we will not be staying at this hotel again, it was very expensive in my opinion not to the standard I would expect.

  • Stayed February 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank baggpuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LudovicVerzi, General Manager at Novotel York Centre, responded to this review, 5 July 2010
Thank you for your comments regarding your recent stay with us. I was sorry to read that your stay did not meet your expectations and I wonder if you could call me on 01904 611 660. Kind regards, Ludovic Verzi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
134 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 15 February 2010

If you want a kid friendly hotel with a swimming pool in York, this is where to stay BUT agree with prior comments - its just average overall - decor, food, rooms. Superior family room not so large once you have a pull out sofa bed and cot. Recommend you walk to centre along the river path just along the hotel. Breakfast staff did an amazing job of keeping the food coming from the kitchen, and turning over the tables. Check-in and check-out could have gone smoother but just make sure you get what you requested, and make sure the bill is also what you were confirmed. Highly recommend Mason Arms as did others. Excellent food and comfy place with fireplaces. Also kid friendly.

Stayed February 2010, travelled with family
Helpful?
Thank American-in-LondonUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LudovicVerzi, General Manager at Novotel York Centre, responded to this review, 2 July 2010
I was glad to read that you enjoyed your visit in the City of York, and I would like to thank for your feedback which is very important to us to continue to improve the quality of our services. Kind regards, Ludovic Verzi, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cornwall, United Kingdom
Level Contributor
92 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 14 February 2010

You take away an impression from this hotel of ‘averageness & blandness’. Although I had a comfortable bed and a pleasant large room with a small brightly lit bathroom, there was an air that things were slightly ageing, particularly carpets and decor in the corridors and the general feel of the place. Although the wardrobe and clothes shelves were minimalistic, an iron & ironing board and tea & coffee making facilities were provided in the room. Breakfast food took on the mantle of mass catering, plasticky eggs, unripe cooked tomatoes, average tasting coffee etc. Having said this an evening meal provided food which was more appetising and tasty. The Novotel boasts a swimming pool which you can see from the breakfast room, which looked inviting but which I didn’t try. Notwithstanding my comments, the hotel provides clean, reasonably quiet accommodation and potential guests should not be discouraged from staying there.

  • Stayed February 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ooDormouseoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LudovicVerzi, General Manager at Novotel York Centre, responded to this review, 2 July 2010
Thank you for your feedback which is very important to us to continue to improve the quality of our services.
Kind regards, Ludovic Verzi, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these York hotels
0.5 mi away
Park Inn by Radisson York
0.2 mi away
Hotel 53
Hotel 53
#31 of 46 in York
4.0 of 5 bubbles 1,760 reviews
0.3 mi away
Hilton York
Hilton York
#38 of 46 in York
3.5 of 5 bubbles 2,657 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Hampton by Hilton York
1.0 mi away
Best Western Kilima Hotel
0.7 mi away
Dean Court Hotel, BW Premier Collection
Show Prices
Show Prices
Show Prices

Been to Novotel York Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel York Centre

Property: Novotel York Centre
Address: 4 Fishergate, York YO10 4FH, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in York
#8 Business Hotel in York
#9 Family Hotel in York
#14 Luxury Hotel in York
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel York Centre 4*
Number of rooms: 124
Official Description (provided by the hotel):
Novotel York Centre hotel is a 3 star hotel, ideally located on the banks of the river Foss, alongside the historic city walls, within 5 minutes walk of the main city centre and a short drive to the University of York. All the en-suite contemporary rooms have internet access and satellite TV. Facilities include Elements Restaurant, Bar, indoor heated swimming. There are 8 fully-equipped function rooms for up to 210 people, perfect for meetings or weddings. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, ACCOR, Hotels.com, Expedia, Ebookers, Odigeo, Priceline, TripOnline SA, Traveltool, S.L.U., HRS, Cancelon, Evoline ltd and HotelQuickly so you can book your Novotel York Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel York Centre Hotel York
Accor York Centre
Hotel Novotel York
York Novotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing