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Elmbank Hotel
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Reviews (1,273)
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Reviewed 2 July 2012

I am amazed by some of the reviews here-"the wallpaper near our bed had a small tear"!!!!
Wonderful building and very helpful staff. Food was good and we found it very restful. Parking was not a problem as the website inferred- adequate parking though some is on the street.. Bathrooms very nice with easy to use shower & plenty of hot water. If you want the RITZ this is not it. A huge building takes a lot of maintaining & there were blemishes. But do you want to pay RITZ prices. Do you want to stay in your room all day & sleep with the light on? Reception is manned all night for you 'night owls' and it is very good value for anyone who likes elegant surroundings close enough to the city to leave the car and walk in, as we did. We find that if you treat staff with respect, they reciprocate. Enjoy your stay-the city's wonderful.

  • Stayed: July 2012, travelled as a couple
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1  Thank Giles D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2012

Fabulous old building, let down by a failure to care for it; really needs a packet of J cloths and a bucket of love to sort it out. Disappointing...

  • Stayed: June 2012, travelled on business
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Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2012

Oh dear. This is such a shame, the hotel looks wonderful from the photographs on their own website, and indeed when you pull up and enter it looks fabulous. The welcome from the receptionist was however the first indicator that appearances can be deceptive. To say she was rude and unfriendly were not an exaggeration. Once we'd checked in we walked down the corridors to our ground floor room - hastily flattening ourselves against the walls as a member of housekeeping pushed passed us with a bundle of bedlinen and then let the door close in my face.

Upon arrival in our room, we could see the room was not 'spacious' as advertised on the website. There was room enough though. No trouser press, again as advertised (but not that we needed one). Bed seemed fine. Pillows a little on the thin side - but okay. Linen clean and fresh. Fabulous high ceilings and a tall window. However as I stood by the window I noticed the thick layer of dust on the plug for the tv. This was mirrored by a thick layer of dust on the plug sockets below, and then all along the skirting board. Moving across to the hospitality tray revealed some custard creams - perhaps they could redeem themselves! Sadly the cups were unclean, as was the tea spoon. However the cleanliness of the room far exceeded the cleanliness in the bathroom.

The bath was powdery to touch - I'm hoping that this was the residue of a cleaning product rather than a previous guest's bodily scum. They'd lovingly pointed the last two sheets of toilet paper into a 'v' - rather than just change the toilet roll. The plug chain was not attached to the sink. There was brown dirt around the taps and in the overflow. The mirror had a thick layer of dust on it, as did the shaver lamp. The grouting in the floor was missing in many places - and clearly not vacuumed sufficiently to lift up the dirt that was then residing in these cracks.

We asked reception to arrange to have the bathroom cleaned and we walked into town. Upon our return, we were greeted by a friendlier receptionist, who was lovely - wish I'd caught her name. The bathroom hadn't been cleaned whilst we were out.

The following day we tried again. After breakfast we headed back into York - taking advantage of some lovely sun. Upon our return we realised that the bathroom had been cleaned a little better - the shaver lamp had been dusted, but not the mirror. The toilet roll hadn't been replaced. The sink was still grubby. The bed had been straightened, but the floor clearly not vacuumed.

At this point we realised it was futile to pursue as the hotel really seems to have lost their love and pride. We did mention it again at reception and were met by a shrug of the shoulders. The building is amazing, and with just a little care and attention and some pride it would be a wonderful place to stay.

Room Tip: Look elsewhere. Seriously.
  • Stayed: June 2012, travelled on business
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2  Thank Frugal74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2012

It's location is good, as it's only a 10-15 minute walk to the walls, but this hotel should be alot better than it is. I do think alot of the criticisms that I've read are quite harsh but it's hard not to leave feeling slightly disappointed.

There was a slight tear in the wallpaper near the bed which didn't worry me as the room was clean. The bathroom was brand new, but the shower seemed pretty small. I'm 5' 6 and 10 stone, yet I felt a bit tight when I was in there. The bed was reasonably comfortable but the pillow fabric wasn't the best, and that meant for a much interrupted night's sleep.

With a couple of basic changes this hotel would be really good, but when you compare to the likes of a Premier Inn it doesn't compete.

  • Stayed: June 2012, travelled as a couple
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1  Thank Daryl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2012

Average hotel. Bathroom seems to have been done up recently. If you want hotel to just sleep in close to town this is ok. Go to bettys tea room for breakfast

  • Stayed: June 2012
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1  Thank tnp75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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