My wife and I were booked into this hotel at the alst minute by a friend who was entertaining us at Middlethorpe Hall. Unfortunately Middlethorpe Hall made an error on our booking so our friend, at the last minute, booked us in at the Elmbank. We were still due at Middlethorpe Hall for our black tie event at 7pm and arrived for check-in, a quick shower and change at Elmbak at 6.15. First impressions count and the smell of stale fags and an overflowing cigarette bin at the front door isn't a good look. The arts and crafts entrance way, however, made one hopeful that this was to be a minor hiccup, but it wasn't. The smell of cooking oil pervaded the reception and the general shabbiness of the place jjust reaked of neglect. The receptionist checked us in by rote, i.e. without any charm or warm welcome. We were 'sort of' directed to our room across the road in another building. Upon opening the door to this building we knew immediately what the room was going to be like and it didn't disappoint.
Other reviews have said that the place smelled of dust and that's true but even more so. It's as if the whole building is dying and is coughing up phlegm dring its' last gasps of air. Dated, cheap, dirty furniture and bed linend in a room that was so small. My wife and I looked at each and turned to return to reception, handed the keys in and telling the charmless receptionist that the room was disgusting. No attempt was made to apologise and we left.
We were so upset with this (not least that a friend had booked us into such a place) that we returned home immediately without going to our black tie event which we had looked forward to for months.
Just look at the number of awful reviews this place has and you will get a sense of why you shouldn't go here. Look at the website and see the dated bed linen (this si far better than we were given) and the awful chairs in the restaurant. Also seee that there are no AA, RAC or Tourist Office star ratings to be seen proudly displayed on the website. See that none of the Tripadvisor reviews have management comments attached. The owners and management of this place should be ashamed.
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