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“A hotel with history” 4 of 5 bubbles
Review of Elmbank Hotel

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Elmbank Hotel
Ranked #45 of 46 Hotels in York
Riverside, California
1 review
“A hotel with history”
4 of 5 bubbles Reviewed 30 December 2013

I come from a non-English speaking country but I will try best to express myself .

The building of this hotel has a history for at least 140 years, they have a book you can find on the desk at the entrance of the bar telling you the stories and lectures, you will find them really attractive.

The staffs are nice and the food is good, though the breakfast is a bit expensive. The decoration is very fascinating and the price is pretty affordable.

The only thing that bothered me is that the walls are paper thin and you can easily hear people walking and talking outside. I understand that due to the time that the construction is built, it is no easy job to re-do anything, but anyway, try to fix it and I am very look forward to revisiting here again.

  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sebastian Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaleMcElwee, Manager at Elmbank Hotel, responded to this review, 1 January 2014
Dear Guest,

Thank you for your feedback and rating.

We are very pleased that you have enjoyed your visit to the Elmbank Hotel & Lodge and we look forward to welcoming you in the future.

The Management and Staff would like to wish you a Happy New Year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,048 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (200)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 30 December 2013 via mobile

This was our 4th stay at The Elmbank for our annual gentlemen Christmas get together.

The slating of the hotel has always bemused us for whilst it has its faults its never been the hotel from hell that is suggested here. The hotel has real definite charm particularly the public areas and offers a refreshing change to the corporate sterile purpose built hotels.

Admittedly The quality of rooms can vary but on the whole they are clean and certainly warm.

Staff were friendly and efficient and the breakfast was plentiful and tasty.

All in all a pleasant stay and will be back next year.





Stayed December 2013, travelled with friends
Helpful?
Thank Rufussed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaleMcElwee, Manager at Elmbank Hotel, responded to this review, 1 January 2014
Dear Guest,

Thank you for your feedback and rating.

We value your repeated custom and look forward to welcoming you again next year.

The Management and Staff would like to wish you a Happy New Year.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 30 December 2013

I have just returned from the most dreadful experience at the Elmbank! The building looks v nice from outside although the side entrance with the annex lets it down. The downstairs interior is also v nice - comfy sofas, dark wood, nice staircase. Staff not v friendly. We were in a room on the balcony surrounding the main room of the house. looked good as we went through the nice wooden door with our room no. That was a facade, leading to v tatty corridor of rooms behind. Not so good! The room was v small though had nice balcony overlooking the main road. V tired looking and basic - chipped formica cabinet, no bedhead, dirty carpet, pillows ripped with v strange filling and plastic covers. Bathroom looked nice tho shower and sink v, v small, v low water pressure. Biscuits provided but not replaced if you left any half used from day before. Tv was good size though twice came on to radio 3 in middle of the night. when switched off. We had read various reviews which mentioned noise - unfortunately we ignored that at our peril. It was dreadful - could literally hear every single word and noise from rooms on either side, anyone in the corridor seemed to be coming in to our room. The partition moved when we touched it, it was so thin. We ended up hardly speaking, then only whispering due to the sound problem. Any romantic ideas were definitely out! Could not wait to leave and will definitely never repeat this awful experience.

Room Tip: just avoid, full stop!!
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  • Stayed December 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Fiona M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaleMcElwee, Manager at Elmbank Hotel, responded to this review, 17 January 2014
Dear Guest,

Thank you for your feedback.

The Elmbank Hotel is a Grade II listed building which still retains many of its original features.

The internal walls have changed over the years since the Elmbank has been an Hotel. Some of these walls are there for our guests safety and have fire doors leading off onto the balcony area. Noise levels from the lounge area would at times be quite unbearable if it were not for the corridor which leads to our front rooms.

Staff are on hand 24 hours to rectify problems as and when they should arise, this includes have a discrete word with would be noisy neighbours.

Some but not all of our bathrooms have been refurbished. We are in the process of redecoration to the bedrooms. This is a slow process as York is a very popular destination for commuters as well as holidaymakers.

The Management and Staff hope to see you in the future but in the meantime wish you a Happy New Year.
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Travellers are raving about these York hotels

Manchester, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 29 December 2013

I booked this hotel online which is always a bit of a risk but was very pleasantly surprised. The hotel was full of character with spacious rooms and friendly staff. It is a 10 minute walk from the centre which was ideal. We pre-booked breakfast which is cheaper than paying at the hotel. The food was lovely and plentiful. We didnt book evening meal but had a bar meal which was delicious and good value. I would definitely use this hotel again and the only thing stopping me rating this property as excellent was the fact that even though the rooms were clean enough as in the bedding and bathroom and clean towels every day, the room really needed a dust as there were lots of cobwebs.

Room Tip: Our rooms were in the courtyard area and were spacious and quiet and allow easy access to your car a...
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  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sue T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaleMcElwee, Manager at Elmbank Hotel, responded to this review, 30 December 2013
Dear Sue,

Thank you for your feedback and fabulous rating.

We are very pleased that you have enjoyed your visit to York and the Elmbank Hotel & Lodge.

The Hotel is situated close enough to the City without being right in the thick of things.

The Management and Staff would like to wish you a very Merry Christmas and a Prosperous New Year in 2014.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cottingham, United Kingdom
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 21 December 2013

went to York to see slade arrived at hotel about an hour earlier and left luggage in hotel the recepcionist was on the phone and ignored us for while with what seemed a personal call. the hotel was ok but the room very dismal very small room with no head board on bed. I had b ooked breakfast on line and was told just to go to restaurant and pay in morning there was no price list or anything in room hence we went elswere. .the hotel was ok for short stay would go again as it served a purpose

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank bob m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaleMcElwee, Manager at Elmbank Hotel, responded to this review, 30 December 2013
Dear Bob, Thank you for your feedback and for rating the Elmbank Hotel & Lodge.

Every customer is important to us whether they contact us by telephone, email or in person and our staff maintain a friendly approach in all circumstances. We are sorry you felt ignored on arrival.

Most of the bedrooms throughout the Hotel has zip and link beds to accommodate demand, some may not have headboards attached.

The Hotel is constantly being maintained and refurbishments to the bedrooms is ongoing but a lengthy process during the busy season.

Our Reception staff inform every guest of breakfast times and costs on arrival.

Staff are on hand 24 hours to answer any queries you may have via the in-room telephone system.

The Management and Staff would like to wish you a very Merry Christmas and a Prosperous New Year in 2014.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 18 December 2013

I booked this hotel through hotels.com a few hours before we arrived, i paid £37 for the night so didn't have high expectations. The room was comfortable and very clean especially the bathroom. The hotel has charm and the lounge area is so lovely with an fire. The one person we spoke to on reception was very friendly and kind. You do get what you pay for but for £37 last minute i really can't complain about the room/hotel. I did have a noise issue from another room which kept me awake most the night BUT that's not really the hotels fault. Read a response on another review about renovations, I'm sure the hotel will look fabulous once those are finished. Great value for money.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank Jane298
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaleMcElwee, Manager at Elmbank Hotel, responded to this review, 19 December 2013
Dear Guest,

Thank you for you feedback and rating, it really means a lot to us.

We are glad that you enjoyed your stay with us and hope to see you in the future.

The Management & Staff would like to wish you a very Merry Christmas and a Prosperous New Yeas in 2014.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Camberley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 6 December 2013

Really disappointed by the dirty run down aspects of this hotel. Staff could have been speedier with the service, and the language barrier with the serving staff did not help. Room supplies were meagre and low quality and the room was cold and uncomfortable.

  • Stayed November 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Clare F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GaleMcElwee, Manager at Elmbank Hotel, responded to this review, 8 December 2013
Dear Clare,

Thank you for your feedback.

Refurbishments have commenced throughout the Hotel, this is a slow process during the busy season.

Stock replenishments for our complimentary room trays are available on request from the reception desk.

Our Staff, consisting of many nationalities, are on hand 24 hours to resolve any issues should they arise.

The Managements and Staff would like to wish you a Merry Christmas and a Prosperous New Year in 2014.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Elmbank Hotel

Property: Elmbank Hotel
Address: The Mount | Driffield Terrace, York YO24 1GE, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #45 of 46 Hotels in York
Price Range (Based on Average Rates): £
Hotel Class:3 star — Elmbank Hotel 3*
Number of rooms: 76
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