I stayed at the Elmbank hotel on Saturday evening. We were there for a private function and it made sense to stay over afterwards. The meal at the function, whilst being resonably priced was very 'average'. Prawn cocktail with hardly any prawns, beef whilst tender was very dry, Yorkshire Pudding - well let's say Aunt Bessie had been busy that night! Fruit salad - fruit was tasteless, hard and boring. Best part of the meal was the roast potatoes! Bar service was grim - very slow and very inexperienced bar staff.
Our room was a good size with a very nice recently refurbished bathroom, however the bed was hard and wobbly with a loose headboard. The tv had been dusted as far as the cleaner could reach so the top 8 inches of the screen was thick with dust - i actually wrote 'dust me' in it. The net curtains were dirty.
The rooms were also very noisey - we could hear people next door and above us very clearly so they presumably could hear us too. We were awoken in the early hours of the morning with a very drunk 'lady (??)' shouting and swearing at her partner. This went on unchecked by the hotel staff for a couple of hours on and off, lots of banging and door slamming, crying in the corridor. Not the hotel's fault that this guest couldnt behave properly I know but they failed to do anything about it either. Several other guests were also disturbed by the same people.
Breakfast was average - not very hot, bacon was very fatty, toast cold, hash browns soggy.
The full rate for this hotel is i think £95, we had a concession so paid £80 even so not worth it at all - I have stayed in much better for much less. Shame really because the public lounge area is beatuiful!!!
We will not be staying there again.
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