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“Very Average”

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Park Inn by Radisson York
Ranked #29 of 46 Hotels in York
Certificate of Excellence
Ahmadi, Kuwait
Level Contributor
55 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Very Average”
Reviewed 28 September 2012

I have had reason to use many Hotels in York, but never stayed at the Park Inn… Due to a last minute decision and all other Hotels full, the Park Inn was the only room available. With the cost being nearly 500 Pounds Sterling for three nights, I assumed it would be a pleasant stay, and a cut above the norm. While check-in and parking were easy, and the staff were courteous, my stay went downhill from then on.

On getting to the room, we discovered there was only one draw for clothes and all hanging space was in the room, no wardrobe or even and excuse for a wardrobe. The bed was in fact two beds and mattresses just pushed together with a double sheet. It was impossible to sleep in the middle as the whole thing just separated. We did complain, and the staff told us they would clip it together (Never happened). The kettle lid fell off when I tried to use it… complained, was told it would be replaced (Never Happened). The room was also noisy. With the widows firmly closed, you could hear the street noise from the pubs from the other side of the river. I think some sound proof windows are in order. Parking is confusing, as when you think you have secured your space for the duration of your stay, if the car park fills up, and you can't get back in… I parked on the street two out of the three nights with a long walk back, and had to pay twice for the privilege. The restaurant is very basic with zero atmosphere… the food was served with no care, and item missing from the order…

I’m surprised Raddison puts their name to this Hotel, as its one of the most expensive I have stayed in for that area, and the worst. I think this Hotel only succeeds, because of the captive market in York… Very disappointing indeed.

Room Tip: avoid being on the River Side if you want a good nights sleep... Which is unfortunate, as the view o...
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  • Stayed September 2012, travelled on business
    • Value
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    • Sleep Quality
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Helpful?
1 Thank Dingbat-Ward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parkinnlondon, General Manager at Park Inn by Radisson York, responded to this review, 10 October 2012
I am extremely sorry that your first experience of this hotel was not the best; I would be pleased to have the opportunity to discuss this with you personally and would therefore ask that you contact me at sally.hughes@rezidorparkinn.com if you wish to do so.

Kind regards
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Fife
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 26 September 2012

Had pre booked room overlooking the river (at a cost) and room was lovely and clean and a good size. Not much provided in toiletries though, but very comfortable and good bed. Fantastic view of York and the Minster as had asked for, and got, a high floor. Couldn't get into car park as it was a Saturday and very busy but got in next day. All in all, the hotel is as would expect for a basic city centre hotel but every breakfast was an adventure! You expect it to be busy on a Sunday with all the weekend guests, but even by Tuesday there were never any clean and set tables when we arrived. The staff seemed harrassed so weren't particularly friendly, but the restaurant manager needs to sort out the clearing staff. Apart from staff standing chatting at the back of the room, there was one particular member of staff who I watched on more than one occasion, who very slowly went round tables either collecting all the mugs, or all the glasses, or all the bowls and spoons, then spent ages arranging them all prettily on his tray. I never yet saw him collect greasy breakfast plates and knives and forks - don't think he liked getting his hands dirty. How did the person in charge of the breakfast room not think that after he returned to the kitchen three times with laden trays, but there was still not one fully cleared and re-set table in the whole room, that he was doing something not quite right? The problem seemed to be that I never actually saw anyone who looked to be in charge. I have always sworn by Radisson and I know this is one of their budget hotels, but not up to the standard I would expect. However, if they get their breakfasts sorted out, I may even return!

Room Tip: Ask for a high floor overlooking the river.
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  • Stayed September 2012, travelled as a couple
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Helpful?
Thank RossiFife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parkinnlondon, General Manager at Park Inn by Radisson York, responded to this review, 28 September 2012
I was very sorry to read about your breakfast experience, but please be assured that I have taken your comments very seriously. The hotel was extremely busy and we do have some new members of staff who are still in training, and I am sorry that this had a negative impact on your stay. All the team work hard to ensure that our guests have an enjoyable experience but clearly on this occasion we failed to meet those standards. Please accept our apologies.

Kind regards
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Poulton Le Fylde
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 26 September 2012

Really enjoyed our stay at the Hotel; it is central to the City, clean and reasonably priced. Whoever reviewed this Hotel and complained about the breakfast can't have been staying at the same place as the food and service was exemplary , the staff being friendly and attentive.
Would highly recommend and will be staying again when next in York

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MikeB_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parkinnlondon, General Manager at Park Inn by Radisson York, responded to this review, 28 September 2012
It was very kind of you to write such a positive review of your recent stay at the hotel. Thank you.

We very much look forward to you staying with us again in the future.

Warm regards
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Durham, United Kingdom
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 25 September 2012

Check-in easy, staff friendly and helpful. Parking very limited and small parking spaces. Rooms comfortable, bedroom area clean but bathroom needed better cleaning as soap scum round bath. Found mattress comfortable but one soft pillow not adequate and no spares available. Lovely views over river and the Minster beyond. Noisy at night with passers by until about 3pm. Breakfast adequate, food choice and quality fine. Bar area ok, some bar staff unfriendly, we had to wait for 1/2 hour for drinks at 8pm Saturday night while barrel changed, not acceptable. Reception staff were welcoming and aimed to please.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Majesticmoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parkinnlondon, General Manager at Park Inn by Radisson York, responded to this review, 10 October 2012
thank you for posting your review. I apologise if the external noise interrupted your sleep but hope you understand that the hotel cannot control this. We are situated in the heart of the city, which has the benefit of being close to all the amenities, but this also means there are some occasions when passersby do not take into consideration the impact of their behaviour. I do hope that you will return to York in the future and stay with us once again.

Kind regards
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Scarborough, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 September 2012

I arrived with my sister after booking the hotel through late rooms only to be told no-body had reserved us a room. Eventually we got placed into a room which was clean but small but fine for our needs. Fast forward to breakfast where we were shown to a table. Normally (and I have stayed in a lot of hotels!) you are asked if you wouild like tea or coffee- nope, we had to ask and then was ignored. Finally after thirty minutes of waiting and asking another member of staff we were delivered with coffee that was cold!!!! On helping ourselves to plates we found one "clean" plate covered in black pudding, another smears of beans and yet another dried egg (by this time I was actually laughing because you just couldnt make it up!!!). A staff member who witnessed me picking up the disgusting plates didnt make any offer of an apology but simnply shouted at another staff member to make sure they washed the plates properly! Generally the food was very very poor, the hotel needed new carpets (or at least clean them!) and I definitely would not stay here again. Location was good but then so is travel lodge which is just over the road!!!!!!

Room Tip: If you have to stay here do not stay overlooking the road as you get woken up by deliveries to the h...
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  • Stayed September 2012, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parkinnlondon, General Manager at Park Inn by Radisson York, responded to this review, 28 September 2012
I am sorry you received such a poor impression of the hotel; this is not our normal level of service and if you wish to share your experience with me in more detail, please contact me directly sally.hughe@rezidorparkinn.com.

Kind regards
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Hertfordshire
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 24 September 2012

Ideally located on the river bank with just a short walk to all the attractions of York. Very clean, very quiet and an excellent breakfast selection. The staff were very attentive and helpful. We would definitely stay there again and would have no problem recommending it to friends.

Room Tip: If you are staying in the warmer months and like to keep your window open ask to stay on the river s...
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  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cal9Hertfordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parkinnlondon, General Manager at Park Inn by Radisson York, responded to this review, 28 September 2012
Happy to recommend to friends .... we could not ask for better! Thank you.

Warm regards
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Wigan, United Kingdom
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 24 September 2012

We attended the hotel for a function to take place the following night, Reception area whilst not very attractive is functional with extremley helpful staff, the hotel overlooks the river Ouse and we had a fabulous view of the passing boats, the room was very clean and comfotable with every facility we could wish for, breakfast on both mornings was superb, hot, fresh, and with a great choice. The function was very well organised by the hotel staff and nothing was too much trouble, it was obvious that they were well experienced in conducting many types of function, minor complaints regarding, food were dealt with in a positive and courteous manner, overall we had a very enjoyable stay the weather was kind also but I dont think the Hotel can arrange that ......pity.

Room Tip: Ask for a room on the upper floors 5+ overlooking the River
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EDDIEH38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parkinnlondon, General Manager at Park Inn by Radisson York, responded to this review, 28 September 2012
Thank you very much for commenting so positively about your recent function at the hotel. I remember it well and it is good to hear that everyone had such a good time.

Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Inn by Radisson York

Property: Park Inn by Radisson York
Address: North Street, York YO1 6JF, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #29 of 46 Hotels in York
Price Range (Based on Average Rates): £
Hotel Class:3 star — Park Inn by Radisson York 3*
Number of rooms: 200
Official Description (provided by the hotel):
Overlooking the River Ouse, Park Inn by Radisson York City Centre is a vibrant hotel close to premier attractions. The hotel's prime location is within walking distance of the train station, shopping and business districts. Feel at home in one of the 200 bedrooms with stunning views of the river, city centre or cathedral. Room amenities include flat-screen televisions, Free Wireless High-speed Internet and complimentary toiletries. Enjoy on-site dining in the vibrant restaurant and bar, which serves appetising dishes and an extensive drinks menu. Onsite, secure car parking is also available; charges apply. With 12 meeting rooms, the hotel is a great choice for hosting events. The facilities can accommodate up to 400 delegates for conferences and up to 240 guests for gala dinners ... more   less 
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Also Known As:
Park Inn By Radisson York Hotel York
York Park Inn
Park Inn York
Park Hotel York

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