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“Disappointing repeat visit”

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Park Inn by Radisson York
Ranked #30 of 46 Hotels in York
scotland
Level Contributor
141 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
“Disappointing repeat visit”
Reviewed 12 November 2013

Really enjoyed the carvery on a previous stay so booked DB&B this time. What a mistake the restaurant was closed during our stay and the communication between the staff was shockingly poor. We had booked our meal for 7.15 and by time we had sorted out that we were eating in the bar and that allowance provided did not provide a choice of 3 course meal we had to resort to requesting the duty manager to resolve the issue and were not served our meal until after 9pm. We did receive complimentary drinks however did this make up for spoiling our evening in York? Very dismayed on our second evening again eating in the bar to have to explain the situation again to the staff. Grace behind the bar was literally the hotel,s saving grace! We also booked twin rooms and reminded the staff on 3 separate occasions of this however when we were shown to our rooms they were doubles. We had to wait on this being resolved too. A real shame as good budget hotel soured by these issues. We enjoyed our visit enough the first time to warrant a repeat visit however not sure it will be repeated again.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scozziemythbuster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (603)
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English first
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 November 2013 via mobile

Stayed here whilst visiting York Minster. The hotel is really clean and fresh, looks like it has recently been refurbished. The staff were superb, very friendly and helpful. The underground car park was very secure, but felt as though we were lucky to get the last space, it's a bit small. The bar is OK, but felt a bit impersonal. The only flaw really was breakfast. The food was good, but the dining room is too small, a real scrum. In contrast, although run off their feet, the staff found time to find some gluten free bread for us, they really do go the extra mile. I will definitely stay there again.

Stayed October 2013, travelled with family
Helpful?
Thank Jim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkInnYorkCity, General Manager at Park Inn by Radisson York, responded to this review, 4 December 2013
Thank you for taking the time to share your experiences. There is always a huge demand for our breakfast, which offers a wide range of choices at a very reasonable price, and during very busy periods I am afraid there may be a slight delay before being seated. We do recommend that guests who are awake a little earlier than others, may wish to to avoid the times of peak demand, particularly at weekends. I do hope however that you found the wait to be worthwhile and you enjoyed the rest of your stay in York.

Warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beverley, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 November 2013

Fantastic hotel. Located just over the water from the main center, less than 5 minutes walk.
Bars and restaurants are located either 2 minutes round the corner or just across the river so perfect for a night out/hen or stag do, but far enough away from the main road that there is no disturbance from night revelers.
Hotel was clean and staff helpful. Only criticism was that house maids were noisy in the mornings slamming doors in adjacent rooms, though not before 8:30am so not a huge issue.
Breakfast tray of Continental items for £10 per person plus £3.50 tray charge appears pricy but food was ample and would have cost the same if not more from Cafe Rouge etc so very happy with that.
Curtains were thick and blocked out light very well.
Bar drinks prices were reasonable. All in all a great stay and would definitely stay again.

Room Tip: Booked into room 325 (double room) which was in the back of the hotel over near the courtyard.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mas441
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincoln, United Kingdom
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 November 2013

Excellent location within the City walls. I stayed with my sister in a comfortable and clean twin room. Staff were friendly and efficient. Good facilities including a relaxing bar serving good quality bar meals. We ate out in the evening but enjoyed a leisurely breakfast from a wide range of hot and cold buffet. The restaurant was very busy but we were not kept waiting for a table and didn't need to queue for food or drinks. Would definitely stay again & ask for a top storey room overlooking the river to enjoy the fuller panorama of the City.

Room Tip: Ask for a top storey room overlooking the river to enjoy the fuller panorama of the City.
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ossmh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkInnYorkCity, General Manager at Park Inn by Radisson York, responded to this review, 4 December 2013
Good evening. A few words to thank you for your very positive review of the the hotel and your recent stay. I am delighted to hear that you had such an enjoyable stay and hope we will have the pleasure of welcoming you back in the future.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, Michigan
1 review
Reviewed 6 November 2013

Rude staff. Heat didn't work and after 2 attempts to "fix" and by fix I mean turn the thermostat on and off, they brought up a space heater, that also didn't work. Only upside is the location. Definitely would not recommend this hotel to anyone

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheeto5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkInnYorkCity, General Manager at Park Inn by Radisson York, responded to this review, 9 November 2013
I was extremely surprised to read your review regarding the apparent attitude of the staff. This is in complete variance to the many other reviews posted both on Tripadvisor and our own guest surveys. I do apologise if the heating did not apparently work; I will certainly ensure the Chief Engineer is made aware and takes positive action.

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 November 2013

A good location hotel the only downside can be the parking onsite, when you get parked you don't want to move!.Breakfast is reasonable but can be hectic at times go early or you can queue for awhile.We always went out for dinner as there are excellent restaurants nearby with plenty of variety.Once been given your room on arrival finding your bedroom is definitely a skill within the hotel as many rooms require 2 different lifts (still got lost after 3 days). Don't let this put you off certainly value for money.will be staying again next time visiting daughter at uni.

Room Tip: try to get a outside view as with inside rooms you need to have the curtains drawn because if you ha...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrsmiler58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkInnYorkCity, General Manager at Park Inn by Radisson York, responded to this review, 9 November 2013
Dear Mrs Miller,

Thank you for your review of your recent stay at the hotel. It sounds as though you took advantage of one our great offers and found you had excellent value for money. The hotel is usually very busy so may I recommend you book early for your next visit to your daughter...... keep an eye on the Park Inn by Radisson website!

Warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
2 reviews
Reviewed 4 November 2013

Attended a Naming day function at the Park Inn yesterday it was absoulutley wonderful. The staff was so friendly, the Lady who served us in the room was amazing and so kind and helpful, the rooms for the cermony were very clean and secure for the children and set up brillantly, The food was delicious. I can highly reccomend the Park Inn they did us proud for this special day. Many thanks and we will be using you again.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkInnYorkCity, General Manager at Park Inn by Radisson York, responded to this review, 9 November 2013
Dear Tina

I was delighted to read that your very special day was such a success and everyone enjoyed a memorable day. We are very proud to have played a small part and thank you for choosing the Park Inn by Radisson York.

I hope we will have the opportunity to see you again in the future.

Warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Inn by Radisson York

Property: Park Inn by Radisson York
Address: North Street, York YO1 6JF, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #30 of 46 Hotels in York
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Park Inn by Radisson York 3*
Number of rooms: 200
Official Description (provided by the hotel):
Overlooking the River Ouse, Park Inn by Radisson York City Centre is a vibrant hotel close to premier attractions. The hotel's prime location is within walking distance of the train station, shopping and business districts. Feel at home in one of the 200 bedrooms with stunning views of the river, city centre or cathedral. Room amenities include flat-screen televisions, Free Wireless High-speed Internet and complimentary toiletries. Enjoy on-site dining in the vibrant restaurant and bar, which serves appetising dishes and an extensive drinks menu. Onsite, secure car parking is also available; charges apply. With 12 meeting rooms, the hotel is a great choice for hosting events. The facilities can accommodate up to 400 delegates for conferences and up to 240 guests for gala dinners ... more   less 
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Also Known As:
Park Inn By Radisson York Hotel York
York Park Inn
Park Inn York
Park Hotel York

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