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“Excellent Hotel”
5 of 5 bubbles Review of Hilton York

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Hilton York
Ranked #38 of 45 Hotels in York
London, England, United Kingdom
1 review
“Excellent Hotel”
Reviewed 27 August 2013

This hotel is in a fantastic location and close to all the sights, bars and restaurants. The breakfast was good and offered a wide selection of hot and cold food. The room offered a large bed which was comfortable and staff were very pleasant.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Varun C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,622 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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tyne &wear
Level Contributor
149 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 25 August 2013 via mobile

We stayed as a party of 7 at the Hilton. It's location is good just near to the shops and bars but don't be swayed by this. This was a very disappointing stay here. When I think if Hilton hotels, I would usually think good quality. On this occasion that was far from the truth. With paint peeling from the walls at the window and a layer of dust over the tv and phone it did but give the best first impression. The shower was very poor with small unpowerful sprigs of water coming out. The room was red hot and the window could not be opened. We were provided with a fan however which was placed in a faulty plug socket..... very safe. 2 lamps did not work in the room either. Overall an un pleasant room. Not worth £89. Go somewhere else.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ronneyroon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these York hotels

United Kingdom
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 23 August 2013

This hotel is in a fantastic location and close to all the sights, bars and restaurants. The breakfast was good and offered a wide selection of hot and cold food. The room offered a large bed which was comfortable and staff were very pleasant.

I had high expectations for this hotel due to the name and location but ended up leaving very let down.

Upon arrival I expected the valet service to be present and park your car immediately (as I was paying £17 for the one nights parking) but found no guidance other than an intercom on the wall. I was then told to park my car on the double yellow lines and hand my keys in upon checking in and it would be parked up later (let's hope Hilton pay for any fixed penalty tickets issued). I was not offered any assistance with my luggage and struggled into the foyer with my heavily pregnant wife.

Upon checking in we had to wait about twenty minutes as there was some confusion due to another guest having the same name. We were then given our room key and set off and set off with no direction from the staff.

The room itself was adequate but like the rest of the hotel outdated and in need of a revamp.

The bed was large and comfortable and the tv and furniture ok. There was no remote for the tv and after getting no reply on the guest services number on several attempts, I rang the front desk. 30 minutes later a member of staff arrived at the room with another remote. There were stains on the walls and carpets and hairs in the bath and sink which were very off putting. After cleaning the bathroom I took a shower to find there was no hot water (it was only ever luke warm for the rest of our stay). The water pressure was also terrible.

I opened the curtain to find that we had been out in a room which faced on what I can only describe as a building site, with another building approximately 20 metres away covered in scaffolding.

As we were staying for the one night we headed straight out. It is the little things that spoilt the trip such as empty pint glasses and alcohol bottles lying by the lifts at 4 pm in the afternoon.

All in all, loved York but the Hilton needs some serious attention to ensure people return. I stayed in a Novotel in Leeds the night before and it was half the price but twice the quality.

Stayed August 2013, travelled as a couple
Helpful?
Thank ChrisClaire1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newton Aycliffe, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
Reviewed 23 August 2013

We booked this hotel for a sight seeing holiday with the family, you could not fault location. Staff were very friendly and breakfast was good. Room looked a bit dated, but we coped for the time we spent there, overall a great location for a visit to york

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank shaw51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 August 2013

We stayed as a family and found the location to walk about excellent. Upon checkin the first rooms they brought us to were small and had no air conditioning. If it was not so bloody hot during our stay that would have been fine- but it was brutally hot- so we asked for rooms with air and they did move us. So if it is hot you must ask about the air situation. Overall the rooms were good and clean as well as very comfortable. Breakfast was good. For a few nights it was fine. It didnt have much charm but a solid hotel. Only has free wifi in small lobby- so that is a bit of a pain

Room Tip: Ask for a room with Air if its summertime
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
79 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 21 August 2013

Stayed in a ver nice family room with my friend and daughter. Room was lovely with toiletries. Bathroom was very nice although I would prefer not to have to step into a bath to have a shower. Breakfast was very good and excellent choice. Excellent and friendly staff. Will definitely stay again.

Room Tip: AFamily room was very spacious
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  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teresa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 August 2013

Central to York, this hotel in very well located, clean and the staff friendly. Breakfast was very good. Being in a central location car parking locally is limited although the hotel offers parking at £17 per day, which based on the nearest car park is competitive. Enjoy, would definitely stay there again.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Gra-and-Bec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton York

Property: Hilton York
Address: 1 Tower Street, York YO1 9WD, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#17 Luxury Hotel in York
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton York 4*
Number of rooms: 130
Official Description (provided by the hotel):
The Hilton York hotel is the 4-star hotel within the city walls and located in the heart of York. Only 10 minutes walk from York Minster, the railway station and other York attractions. Do business in one of 8 meeting rooms and savour European or Tex-Mex food in the 3 bars and restaurants. ... more   less 
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Also Known As:
Hilton York Hotel York
Hilton International York
Hilton Hotel York
York Hilton International

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