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“Tower Street Hilton Hotel”
Review of Hilton York

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Hilton York
Ranked #38 of 47 Hotels in York
Reviewed 12 November 2013

Great location but hotel very basic. Room was small with only a queen bed and not the most comfortable. Bar area a little basic and quite pricey. Must say the breakfast was very good. Staff polite and helpful.

Room Tip: Consider staying somewhere else first!!
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  • Stayed: November 2013, travelled as a couple
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Thank 388SUSH388
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonYork, General Manager at Hilton York, responded to this reviewResponded 22 November 2013

Dear 388SUSH388,

Thank you for your feedback on Trip Advisor.

I am pleased to read that overall you had a good stay and enjoyed our Hilton breakfast.

I look forward to welcoming you back to the hotel in the not too distant future.

Kind regards,

Martin Bradnam
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,002 - 2,008 of 3,032 reviews

Reviewed 10 November 2013 via mobile

This hotel has a great central location but it is really overpriced for what it offers. The rooms are quite basic for £239 a night, the bathroom was tiny and the wardrobe just a shelf. The bed was fairly comfy but only a queen size so not really big enough for two. The hotel's only amenities are the restaurant and bar which is quite cold and not very cosy or welcoming. If you are looking for a more luxury or glamorous weekend break for the money I would try somewhere else.

  • Stayed: November 2013
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Thank welovetotravel09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonYork, General Manager at Hilton York, responded to this reviewResponded 22 November 2013

Dear welovetotravel09,

Thank you for your feedback on Trip Advisor.

Please be assured that all your comments have been noted.

I am pleased you that you enjoyed our great location and we look forward to welcoming you back very soon.

Kind regards,

Martin Bradnam
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2013

This hotel is fairly close to the heart of the city so was ideally located for a short break stay. The price of the room including breakfast was reasonable given what you can pay to stay in York City centre. Breakfast was of a really good standard with lots of choice and the staff were very helpful. The bar however was seriously expensive which resulted in us only having 1 round of drinks in our stay. Its a shame they price themselves out of the market but there are too many other nice places in York to grab a drink without feeling ripped off.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonYork, General Manager at Hilton York, responded to this reviewResponded 13 November 2013

Dear Susan S,

Thank you for taking the time to place your feedback on Tripadvisor following your stay.

I am delighted to learn that you had a lovely stay and found the location ideal for a short city break.

I am pleased you enjoyed our Hilton breakfast and enjoyed the various choices on offer.

Should your travels bring you back to the area I hope we are able to welcome you back to the Hilton York.

Kind regards,

Martin Bradnam
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2013

The whole experience was excellent. Checking in the receptionist was lovely. The room was on the 3rd & top floor, I asked for a quiet room & upgrade. I got both & our room overlooked Cliffords Tower. The room was excellent, the only comment would be that the window was on the small side. Bed was comfortable & huge. We had a drink in the bar after the show & as usual as expected was on the expensive side. Breakfast was excellent & better than other Hilton Hotels we have stayed in.
Overall this hotel is one of the better Hilton Hotels we have stayed.

Room Tip: We were on the top 3rd floor and seemed to be very quiet. When booking request a quiet room.
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  • Stayed: November 2013, travelled as a couple
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Thank jenkodonny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonYork, General Manager at Hilton York, responded to this reviewResponded 13 November 2013

Dear jenkodonny,

Thank you for your positive comments on this website.

I appreciate your kind comments relating to the Hilton York and I am very pleased you had an excellent experience. I am very proud of my team and will be sharing your feed back with them all as it serves as a great motivator.

Thank you for staying with us and I hope that we will be able to look forward to welcoming you back to the Hilton York in the near future.

Kind regards,

Martin Bradnam
General Manager

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Reviewed 5 November 2013

I recently stayed several times at this hotel. The location is very central, the food in the restaurant is good and the bed was comfortable. Unfortunately, the housekeeping wasn't very good (they actually left used face clothes draped over the sink)' the front desk seldom answers the phone, and the noise from the streets was quite loud and woke me up a few times. If you get a good rate and need someplace central, it will work. Otherwise there are better places to stay in York. One highlight was the chef at breakfast...she was very friendly and helpful.

  • Stayed: October 2013, travelled on business
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1  Thank tarajd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonYork, General Manager at Hilton York, responded to this reviewResponded 8 November 2013

Dear tarajd,

Thank you for taking the time to place your feedback online.

I am sorry to read of your disappointment and that our hotel did not live up to your expectations. All your feedback has been shared with the relevant Heads of Department and the various issues will be addressed.

Your observations and opinions are appreciated, as they enable us to assess the standard of our facilities and services and monitor if we are meeting guests needs and expectations.

Kind regards,

Martin Bradnam
General Manager

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Reviewed 4 November 2013

Hotel is in great location. Close to town and other attractions. Small underground car park so You have to leave the key at the reception. lounge very small. Service very good. Especially in the Outside bar/restaurant. Great food also. Breakfast also very good. Room very clean and very comfortable. Perfect hote for relaxing stay.

  • Stayed: December 2012, travelled as a couple
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Thank Jarorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonYork, General Manager at Hilton York, responded to this reviewResponded 8 November 2013

Dear Jarorado,

Thank you for taking the time to post a review on Trip Advisor.

Delighted to read you had a great trip and found our hotel perfect for relaxing and received very good customer service from my team. It is a pleasure to receive such great feedback and I will be sharing your comments with them all as they serve as a great motivator.

Look forward to welcoming you back to the hotel in the near future.

Kind regards,

Martin Bradnam
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2013

The Hilton in York is located opposite Clifford's Tower, one of the remnants of York's historic castle. If like me you get a room at the front of the hotel, you are in for a treat. If not, however, you are still very centrally located to explore all that this fantastic city has to offer.

I stayed whilst traveling for work over two nights. The room and bathroom weren't spacious as such, but neither was it cramped. The bed was huge and the room was clean. The menu, breakfast and extras were as you would expect at any Hilton. We had a drink in the bar in the evening but for a proper York experience I'd venture out to one of the city's many pubs where you'll get a much better atmosphere.

A couple of colleagues ventured out to the nearby gym in the morning and were pleasantly surprised. It's not part of the hotel, but allows access to guests.

Would definitely return.

Room Tip: Ask for a room at the front of the hotel!
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  • Stayed: October 2013, travelled on business
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Thank DanJamesMc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonYork, General Manager at Hilton York, responded to this reviewResponded 8 November 2013

Dear DanJamesMc,

Thank you for taking the time to post a review on this website.

I am pleased that you found our central location great for exploring York, it is a lovley city.

Delighted to read your comments regarding your room and your colleagues enjoyed their time at the local gym.

Hope to welcome you back to the hotel in the near future.

Kind regards,

Martin Bradnam
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton York

Address: 1 Tower Street, York YO1 9WD, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#18 Luxury Hotel in York
Price Range: £77 - £217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton York 4*
Number of rooms: 130
Official Description (provided by the hotel):
The Hilton York hotel is the 4-star hotel within the city walls and located in the heart of York. Only 10 minutes walk from York Minster, the railway station and other York attractions. Do business in one of 8 meeting rooms and savour European or Tex-Mex food in the 3 bars and restaurants. ... more   less 
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Also Known As:
Hilton York Hotel York
Hilton International York
Hilton Hotel York
York Hilton International

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