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“City Break in York”
4 of 5 bubbles Review of Hilton York

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Hilton York
Ranked #38 of 46 Hotels in York
A TripAdvisor Member
“City Break in York”
4 of 5 bubbles Reviewed 16 February 2014

We had a very pleasant stay in the York Hilton Hotel. Staff were helpful and attentive. The room was very comfortable and well appointed. The bathroom facilities were not so good in that the shower lacked pressure and was set at a peculiar angle. The bath water was warm but not hot.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Level Contributor
4 reviews
4 hotel reviews
4 of 5 bubbles Reviewed 14 February 2014 via mobile

I stayed here over 2 nights while visiting York. Its a fantastic location because its so close to the city centre without it being a very loud location. The staff are polite and extremely helpful they even let us check in an hour early with therebeing a torrential down pour of rain. The only down side to the hotel is that the shower in the room we was in dropped pressure on our second day and it wasn't fixed.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kittycat2808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halifax, United Kingdom
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 10 February 2014

Booked the Hilton for a Saturday night in York, meeting up with friends. Location excellent, adjacent Clifford Tower and hence perfect for walking around the city. Car parking on site and a real delight just to be able to forget about the car. Hotel very comfortable, friendly and helpful staff. May lack a fitness centre and pool, but otherwise I can fully recommend.

Room Tip: Restaurant very good but is close to lots of other quality restaurants, only a short walk away.
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adrian1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
286 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 335 helpful votes
3 of 5 bubbles Reviewed 9 February 2014 via mobile

Spent a night at the Hilton on a mix of business and leisure.

The hotel has the best location in a York, overlooking Clifford's Tower and the Castle, and close to all the attractions.

It is small by Hilton standards and, to be honest, is a few notches below what one would expect from the chain.

Check-in was very pleasant, although rather chilly. There is an automatic sliding door that constantly opens and closes, letting all the cold air into the small foyer; a revolving door would be a great improvement.

We had a standard room, which was perfectly adequate, if rather small. The bathroom was rather spartan, though with good toiletries and towels. There was no air conditioning, which was a major fault, been in winter. On a summer's night, the room would have been unbearably stuffy.

Wifi was an expensive extra - really unacceptable in this day and age. Parking was slightly pricey at £18 a night.

Public areas were pleasant, if not lavish. We had a drink at the bar, but found the chairs rather uncomfortable.

To summarise, this is a good three-star hotel. It is very clean and well kept. All the staff are friendly and helpful. It is excellently located.

However, the lack of air conditioning is a bad fault. I would have a short stay there again, but certainly not in the summer.

Stayed February 2014
Helpful?
Thank prospero1b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
leeds UK
Level Contributor
275 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
5 of 5 bubbles Reviewed 5 February 2014

Had afternoon there a few days ago on a voucher. Lovely light room overlooking Clifford's tower, tables far enough apart. Staff frindly and helpful. Tea was excellent, plenty of tea and sandwiches, inc smoked salmon (not just cheap fillings), warm scones, fresh fruit tart and other cakes. Didn't know they also do a shoppers lunch, 2 courses for £13 inc a glass of wine - so we have already booked to go again.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank leedsUKLesley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 2 February 2014

Arrived early, greeted by nice female reception staff. Bags and fast track checked in. Room a disappointment, 2 doubles for 3 people, no space to move around. No air conditioning. Bathroom small and low water pressure in both shower and bath. Not enough towels for 3 people. Nice toiletries.
Breakfast buffet poor, nice restaurant manager but staff were un communicative and surly.
Having stayed at the Hilton at Gatwick , Manchester Deansgate and Airport and Blackpool Hilton, York needs an upgrade of personnel and environment.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank louise p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee, United Kingdom
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 27 January 2014

Booked one night away for my birthday, staff were brilliant, left a birthday card in room on arrival, lovely touch! Staff very friendly, very clean and well organised hotel, bedroom very clean and tidy although bathroom was a little small (and that's only because I have a big bathroom at home and separate shower cubible!) Only criticism was we ordered a baileys on ice each after our lovely night out, and it was served as 25ml (it should be served as 50ml), however, another member of staff brought us over extra each as a gesture of goodwill!

Breakfast was spot on, nothing to complain about other than queue for food, but it is buffet style and I guess everyone wants breakfast!

Would recommend a stay and will definitely be going back to stay

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cathryn716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonYork, General Manager at Hilton York, responded to this review, 5 February 2014
Dear cathryn716,

Thank you for your kind comments following your stay at Hilton York.

It is lovely to receive such positive feedback and I am pleased you had a ‘perfect birthday treat’ and my team were brilliant!

I look forward to welcoming you back to the hotel in the near future and pleased that you would recommend us.

Kind regards,

Martin Bradnam
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton York

Property: Hilton York
Address: 1 Tower Street, York YO1 9WD, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#17 Luxury Hotel in York
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton York 4*
Number of rooms: 130
Official Description (provided by the hotel):
The Hilton York hotel is the 4-star hotel within the city walls and located in the heart of York. Only 10 minutes walk from York Minster, the railway station and other York attractions. Do business in one of 8 meeting rooms and savour European or Tex-Mex food in the 3 bars and restaurants. ... more   less 
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Also Known As:
Hilton York Hotel York
Hilton International York
Hilton Hotel York
York Hilton International

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