We'd booked into the Hilton because we were attending an evening function there. we checked in at about 6 pm but, when we opened our bedroom door, the smell of stale tobacco smoke was overpowering. I'm not precious about such things but the smell was very strong and had clearly been ignored by the housekeeping staff. (The hotel prides itself on being smoke-free, so I found this a little surprising.)
The check-in staff initially adopted a "take it or leave it" attitude, claiming that there were no other rooms available, but we stood our ground and they found us a twin room which was smaller but acceptable. (Two of our friends who arrived later were told that they would have to wait for a room to be cleaned, which took about 30 minutes.)
To be fair to the hotel, they discounted our replacment room and provided some chocolates for the inconvenience, but the attitude of their check-in staff was poor.
Overall, the hotel was pretty much what we expected. This is a bog-standard business orientated chain hotel, and the days are long-gone when a Hilton hotel was syonymous with Luxury.
- Official Description (provided by the hotel):
- The Hilton York hotel is the 4-star hotel within the city walls and located in the heart of York. Only 10 minutes walk from York Minster, the railway station and other York attractions. Do business in one of 8 meeting rooms and savour European or Tex-Mex food in the 3 bars and restaurants. ... more less
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- Also Known As:
- Hilton York Hotel York
- Hilton International York
- Hilton Hotel York
- York Hilton International