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“Great staff, good food and excellent friendly service”

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Best Western Kilima Hotel
Ranked #15 of 47 Hotels in York
Certificate of Excellence
Reviewed 22 June 2013

Stayed at the Kilima hotel many times on business trips and always found staff to be very friendly and helpful. Nothing was too much trouble. This is not a modern 'chain' style hotel, but I much prefer the personal touch of this privately run hotel. All rooms are comfortable, my only criticism being showers could be better and would prefer a larger tv in room. Menus are good and they are willing to make changes to dishes to your personal preferences. Breakfasts are also very good with plenty to choose from. They also have their own free car park with plenty spaces, which is not the norm for York! Their swimming pool and small fitness room is quite impressive for a hotel of this size. All in, a good hotel, I always look to stay here when in York.

  • Stayed: May 2013, travelled on business
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Thank Bighoss1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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462 - 468 of 631 reviews

Reviewed 21 June 2013

There must have been different staff during our stay, because I don't recognise the ultra-helpful people in the other reviews. Our room was small, so was the bed, and the bathroom was tiny. The carpet looked grubby. As we were there to celebrate my 50th birthday, it was especially disappointing to be somewhere less than ideal. It's also a fairly long walk from the centre, about 15 minutes, so once you're out, you stay out. We didn't try the restaurant, but the breakfast was excellent (except the scrambled eggs, which are powdered and not nice.) The free car park and wifi are bonuses you don't get many other places. We didn't try the pool/sauna. The place has an air of neglect, from the stale smell to the worn carpets. We love York, and I had hoped that the Kilima would become our base for future trips, but the search for an affordable, comfortable convenient hotel in York goes on.

Room Tip: We had no street noise at the back.
  • Stayed: June 2013, travelled as a couple
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Thank Vanessa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2013

Took my daughter here for a weekend break prior to her having a baby and getting married for some mum/daughter time and shopping in York,the staff were wonderful,nothing was to much trouble,we had a chicken dish for out evening meal which was cooked to perfection.breakfast was almost as good,the bacon could have been better but everything else was lovely and plenty of it.The pool is a bonus although a little on the cold side,you do get used to it,I went for a swim everyday and finished off with a few minutes in the steam room,very refreshing after all that shopping. The hotel is close enough to walk into town but far enough away not to have all the noise although we could hear the road as our room was at the front,so if traffic disturbs you,you would need a room at the back. The floors are quite creaky but it is a beautiful old building full of character and as a bonus we had a four poster bed!(room 3) Overall a very relaxing stay and we would definitely book again.

Room Tip: Very close to the road so ask for a room at the back if traffic disturbs you. They have ground floor...
  • Stayed: June 2013, travelled with family
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Thank Caroline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2013

Myself and my partner stayed here for a weekend trip on 7th June 13. We are delighted with our stay.
We were welcomed at reception by Chris who was very friendly and helpful. He showed us to our room and explained everything about the facilities.
Our room (room 21) was spacious, quiet, light and clean, there were generous tea and coffee supplies and our bed was comfortable. Bathroom had a lovely powerful shower and was clean. The free WiFi could be picked up in our room also which was great.
We used the leisure facilities in the hotel and they were perfect. The swimming pool was clean and the temperature was just right. Changing areas were also very clean and had supplies of shampoo ect. The gym was well equipped too.
Breakfast was a hot, freshly cooked full English with a hot drink and toast. There was also fresh fruit, juices and cereal too. Delicious !
The hotel is a comfortable walk from the town and train station.
There is a big car park at the rear if you travel by car.
I can honestly say everything about this hotel is perfect.
I have not one negative thing to say apart from I wish we could of stayed longer.
Well done Best Western Kilima and thank you.
We will be returning soon. Patrick and Sarah x

Stayed: June 2013
Thank SRC1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2013

The staff were so friendly and helpful and the breakfast were spot on (get the full English)The steam room and sauna felt amazing after a long walk around York and best of all were free of charge. The hotel itself was old and dated the floors creaked in the bedroom and corridors and the room/ensuite were so small. Over all I'd probably stay again but only if bigger more modern rooms are available.

  • Stayed: June 2013
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Thank Qwertyowen2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2013

Booked this hotel for a Business trip and was not dissapointed, very nice room although the bathroom was not the best however the rest of the hotel was very nice.
The breakfast in the morning was freshly cooked to order and was first class, I would most definately stay here again

Room Tip: I had a room facing the rear of the Hotel and found it very quiet
  • Stayed: May 2013, travelled on business
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Thank Danermag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2013

I stayed in Best Western Kilima Hotel for a night due to IELTS exam which held in Melton College on the next morning. For you who might have the same reason to go to York, I think it's a good decision to spend a night in Kilima hotel as it's just 2-3 minutes walk to Melton College rather than rushing from the train station. The hotel are nice and clean although it is a little bit old fashioned. The room and the en-suite bathroom are comfortable and suitable for my needs. The breakfast was superb and provided you with a lot of selection. The egg and smoked salmon tasted delicious :). The staffs are really friendly and helpful. They even told me a shortcut to the railway station. Yay :)

  • Stayed: May 2013, travelled solo
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Thank liavaniadewi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Kilima Hotel

Address: 129 Holgate Road, York YO24 4AZ, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #15 of 47 Hotels in York
Price Range: £85 - £185 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Kilima Hotel 3*
Number of rooms: 26
Official Description (provided by the hotel):
The BESTWESTERN Kilima hotel is a privately run family feel hotel with 26 bedrooms. Located on the west side of the historic city of York we are a 10-15 minute walk to the bar walls and a further 5-10 to the city centre. We are on two bus routes and busses go every 10-15 minutes. Taxis are around £5.00. We have our own car park (free to guest who book direct with the hotel otherwise £5.00 per day) as well as an indoor swimming pool and small fitness room. All rooms are en-suite and all have flat screen TV and free coffee and tea making facilities. We pride ourselves on our friendly relaxed approach as well as our drive to make every guest stay as enjoyable as possible. ... more   less 
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Also Known As:
Best Western York
York Best Western

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