We have literally just got back from our first weekend in York together having been on many weekend breaks together around the uk & europe.
On arriving at the hotel there was no one to be found at reception, on ringing the bell several times 'finally' somebody appeared, i'd like to add with no apology about our wait in reception. The young male I would like to add was friendly & attentive, showed us where our room was & advised where other facilities were in the hotel.
In entering the room it was clean but we noticed that the bed was incredibly small considering both me & my partner are of slim build but we thought nothing of it & continued for a very good evening in York. The hotel itself is a good 15 minutes brisk from the centre but this did not bother us as we were aware & are of relatively good shape.
In entering the room on our return the room was very stuffy & this was where we had our first night of complete lack of sleep due to the bed size.
In the morning we were still trying to remain positive & headed down for breakfast. My partner straight away headed towards the cereals & juice area & was advised that this would be brought to us?? We found this very strange as the majority of hotels nowadays allow you to get you to get those accompliments yourself? But again we left it be & ordered our cereals & hot foods. Unfortunately we never received these & my apparent poached egg was a hard boiled & my partners food was cold, we perhaps should have said something but by that time the sleep deprivation & the cock up already just put us off to be honest.
We headed for a swim & the pool was nice but the steam room seat was broken & by looking at other reviews its been that way for a long time which shouts out a lack of attention to detail.
I didnt want to go for breakfast the next day & would rather had gone somewhere else but my partner was still optimistic, again unfortunately it wasn't to standard, again when we checked out this morning nobody was to be found hence having to leave this review rather than bringing this to their attention.
Unfortunately the hotel needs to raise its game to compete with the chain of hotels that are far cheaper & offer better quality.
- Official Description (provided by the hotel):
- The BESTWESTERN Kilima hotel is a privately run family feel hotel with 26 bedrooms. Located on the west side of the historic city of York we are a 10-15 minute walk to the bar walls and a further 5-10 to the city centre. We are on two bus routes and busses go every 10-15 minutes. Taxis are around £5.00. We have our own car park (free to guest who book direct with the hotel otherwise £5.00 per day) as well as an indoor swimming pool and small fitness room. All rooms are en-suite and all have flat screen TV and free coffee and tea making facilities. We pride ourselves on our friendly relaxed approach as well as our drive to make every guest stay as enjoyable as possible. ... more less
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- Also Known As:
- Best Western York
- York Best Western