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All reviews swimming pool steam room manager chris city centre lovely pool four poster minute walk the hotel manager poster bed lovely hotel car park the national railway museum good size family room booked this hotel bus stop visiting york
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Reviewed 28 October 2017 via mobile

Lovely hotel very clean lovely swimming pool with steam room breakfast was very nice staff very helpful only ten minutes walk into town so left car in car park £5 for the day but if you book direct get this for free

Stayed: October 2017, travelled as a couple
1  Thank jacko5365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KILIMA, Manager at Best Western Kilima Hotel, responded to this reviewResponded 9 December 2017

Dear jacko5365,

Thank you for your review and pointing out that parking is free when you book on 01904 625787 or at sales@kilima.co.uk.

Regards

Chris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2017 via mobile

Here for 1 night for a wedding. The staff were lovely & very helpful (allowed us to leave car in car park after we’d checked out so we could go into town - plenty of parking too). The breakfast was spot on, having the pool for a morning dip was great. It’s well within walking distance of the city. Room was clean & tidy. Would thoroughly recommend & would definitely return.

Stayed: October 2017, travelled as a couple
Thank Philip B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KILIMA, Manager at Best Western Kilima Hotel, responded to this reviewResponded 28 October 2017

Dear Philip B,

Thank you for your review of the hotel.
Don't forget to call on 01904625787 next time for a discounted rate.

Regards

Chris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2017

Convienently located hotel with bus stops within one minute walk. Good car park behind the hotel and out of site. If you book through the BW web site you have to pay £5/day, it's free if you book directly with the hotel (I know for next time). Staff were very helpful and cheery. Our room was ok but the bathroom needs attention, paint peeling of the door and the shower curtain needs to be longer to stop the floor from getting wet. Ideal hotel for weekend break and we would use it again.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank RobW16208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KILIMA, Manager at Best Western Kilima Hotel, responded to this reviewResponded 28 October 2017

Dear RobW16208,

Glad to see you had a good time and I hope to see you soon.

Regards

Chris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017

Stayed 2 nights for our wedding anniversary , definitely a 3* hotel which is overpriced we stayed in a king room which was actually quite nice but found the bathroom could have been cleaner , along with communial areas ladies toilets smelt of urine which was a surprise . Breakfast was ok but poached eggs weren't cooked , settled for scrambled eggs with bacon on a muffin for the 2nd visit which was dreadful never had scrambled eggs served like that before more like slices of omelette. Have to say staff really looked happy to be working there and everyone was pleasant, We really enjoyed our stay in York but would we return to this hotel ..probably not

  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank debbie839
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KILIMA, Manager at Best Western Kilima Hotel, responded to this reviewResponded 15 October 2017

Dear debbie839,

I am sorry you did not entirely enjoy your stay with us and will be investigating the comments you have made.


Chris Betteridge
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2017 via mobile

I have just returned from a work conference in York and had the great pleasure of staying in this lovely hotel. The welcome a colleague and myself received was warm and friendly. All the staff were very pleasant. My room was lovely, a little dated but I thought quite quaint and fitted in perfectly with York's historical feel. It was very clean and the bed was the most comfortable I have slept in for a while (including my own). Breakfast was delicious (I highly recommend the bacon and egg roll). If I had one criticism, it would be regarding the noise from the road. It was quiet during sleeping hours (11:00 - 06:00) but once the traffic started building up, it was difficult to sleep. This wasn't a big problem for me as I had to get up anyway but thought I should mention it. If I have the pleasure of returning to this beautiful city again and have to stay over, I would definitely consider booking this hotel.

Stayed: October 2017, travelled on business
Thank Mrsbunny66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KILIMA, Manager at Best Western Kilima Hotel, responded to this reviewResponded 6 October 2017

Dear Mrsbunny66,

Thank you for the review I am pleased to see you had a great time.
Give me a call on 01904 625787 next time or drop me an email at sales@kilima.co.uk
for the best price.

Regards

Chris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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