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“Normally love Ibis, this was a disappointment”
Review of Ibis York Centre

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Ibis York Centre
Ranked #39 of 47 Hotels in York
Marion, Massachusetts
Level 3 Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Normally love Ibis, this was a disappointment”
Reviewed 10 January 2014

Upon check-in, we were given a nonsmoking room that smelled of smoke so bad that we asked to be moved. Were then moved into a room that, unbeknownst to the receptionist, had not been cleaned (not being overly picky on cleanliness here - it hadn't been cleaned at all, beds were not made, trash on surfaces, etc.). Once the room was clean, our stay was uneventful. Overall though, the rooms are a bit weary. Good comfy Ibis bed though and the location is great. Everyone was nice and helpful, and I'm assuming we just managed to roll the dice poorly, twice, in terms of the rooms we were given. On a different note, although we checked ahead to ensure that they had parking available, when we arrived there were not spots - the hotel's parking area is very small compared to the size of the hotel and we ended up having to pay extra to park in a lot.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
-Helen-Eades-, Manager at Ibis York Centre, responded to this review, 16 January 2014
Thank you for your review.
I am dissapointed to hear that were let down with your room on 2 seperate occasions. I have passed on your comments to my head housekeeper and the issues you experienced have been fully investigated and these issues will not be repeated.
I am however pleased to see that you enjoyed the rest of your stay.
I hope you will choose to stay with us again in the future for what I'm sure will be a pleasant experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Cleanliness
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English first
Rotherham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 January 2014 via mobile

Can not find any faults staff were really friendly from reception ,domestic ,& restaurant
Clean & tidy well worth the price we paid no problems with heating nice & warm
Free parking good location 5 min stroll to city walls & centre will definitely stay again

Stayed January 2014, travelled as a couple
Helpful?
1 Thank Philippjb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
-Helen-Eades-, Manager at Ibis York Centre, responded to this review, 7 January 2014
I am pleased to hear that you have enjoyed your time with us and the hotel met your expectations.
I do hope that you choose to stay with us again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paisley, United Kingdom
Level 5 Contributor
81 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 January 2014

As a budget hotel it ticks all the boxes. Reception, bar and restuarant are all great, modern, bright and clean. However corridors, carpets and door frames all need some TLC and a lick of paint . Facilities in room were as expected but towels need to be replace with bright white large fluffy ones. Also both roos we had had crumbs paper and dust under beds which had clearly not been moved to hoover underneath or behind and dust also on skirting boards and T.V. stand.
Staff were very frienly and attentive and breakfast was ok except for sausages! Also told that breakfast was £6 if wee booked in advance and more expensive if we just turned up. However were not told how much this would be and no information in the room or at reception to explain this. With a little more attention to housekeeping details this would heve been a great review!

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Makevy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
-Helen-Eades-, Manager at Ibis York Centre, responded to this review, 7 January 2014
Thank you for your review.
I have passed your comments to my head housekeeper in order carry out immediate improvments in the areas you have mentioned
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middlesbrough, United Kingdom
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 January 2014

got this hotel for 45 for twin room. stayed in December. close to centre 10 minutes walk. rooms clean and big enough. corridors are dated but rooms and bar area lovely. great to have a drink before heading into town. reception staff very helpful organised taxis for us. great palce to stay for a night out in york

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank daniellesecret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
-Helen-Eades-, Manager at Ibis York Centre, responded to this review, 7 January 2014
I am pleased to hear that you enjoyed your time with us.
It is always a pleasure to hear that the staff have left a lasting impression on you.
I look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockport, United Kingdom
2 reviews
Reviewed 3 January 2014

Good rooms and a very goods nice sleep. The buffet breakfast sure smells good and is delicious and teh staff are very friendly and knowlegegable. It's a short walk to the city walls and we walk along them into the city

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ian s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
-Helen-Eades-, Manager at Ibis York Centre, responded to this review, 7 January 2014
Thank you for your positive review.
I am pleased to hear that you enjoyed your recent stay with us and look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis York Centre

Property: Ibis York Centre
Address: 77 The Mount, York YO24 1BN, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #39 of 47 Hotels in York
Price Range (Based on Average Rates): £
Hotel Class:2 star — Ibis York Centre 2*
Number of rooms: 91
Official Description (provided by the hotel):
Ibis York Centre hotel is a budget hotel, located at the gates of the city walls, within a short walking distance from the Train Station and the main city centre. The National Railway museum and York's Racecourses are within a short driving distance. The en-suite accommodation comes with internet access and with satellite TV. Facilities include Café and bar offering hot and cold snacks 24 hours a day, WIFI, and two modern meeting rooms. Parking £7 per 24 hours. ... more   less 
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Also Known As:
Ibis York Centre Hotel York
Accor York Centre
Ibis Hotel York
Hotel Ibis York

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