Booked a family room. Had bill and charged £15 a night extra for kids to stay. This is on top of extortionate room price. No mention of this charge when we booked or on website. Cleaners did not clean the room either.
E-mailed them twice. Suprise suprise no response.
Best Western need to get a grip of this hotel.
- Official Description (provided by the hotel):
- The Best Western York Pavilion is a wonderful Grade II listed Georgian country house situated in walking distance of the walls of the historic city of York. The hotel is a true-gem and lovingly restored in-keeping with the original charm of a Georgian house. Offering elegance and excellence, a magnificent and memorable place to stay and relax. •Open fireplaces•intimate lounges and bedrooms with antiques and luxury soft furnishings•four poster beds•private walled gardens. ... more less
- Reservation Options:
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- Also Known As:
- Best Western York
- York Best Western