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“Good, but not perfect”

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Best Western York Pavilion Hotel
Ranked #22 of 46 Hotels in York
Certificate of Excellence
London
Level Contributor
122 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Good, but not perfect”
Reviewed 25 November 2013

Second time I have stayed here and this time I was in the chalet type accommodation across the road (the road could do with a proper crossing). It's a good hotel but slightly administratively shoddy and why are there menus for room service in rooms (those across the road) where it's not available? That said, I would be happy to stay here again.

Room Tip: There is a clear difference between the hotel and the chalet type accommodation, so make sure you kn...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mouth_of_flowers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (292)
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English first
Redditch, United Kingdom
1 review
Reviewed 24 November 2013

Had a 2 day break in early October and thoroughly enjoyed our stay. Staff were extremely polite and helpful and the food superb. Used the river walk to town centre on the first occasion but, being pensioners, used the bus thereafter which stops just across the road and is a very frequent service. Would certainly recommend the Hotel to others.

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
Thank Les799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, England, United Kingdom
Level Contributor
3 reviews
Reviewed 21 November 2013

My first visit to The Pavilion was to go to my sons' wedding on the 1st November 2013.
I'm in a wheelchair but still the staff couldn't do enough for me, I felt like a queen even if it was just for the day, but it was fantastic.
unfortunately it was raining on the day so I didn't get to go out into the ground, but from what I saw through the window they looked gorgeous. After that day I'm planning on having my own wedding there, there is no where I would rather be.
The duty manager Daniel was a star, he was there for any tiny reason that my son and his wife could think of. Honestly the tiniest thing was absolutely no problem. He really couldn't do enough for them. I fully recommend The Pavilion to anyone who wants a PERFECT and more importantly PROBLEM FREE wedding. The whole place looked stunning, the staff went out of their way to help, the food was out of this world, the whole day couldn't have been more perfect. I can't thank them enough for making my son's wedding a pleasure to attend. What a perfect day and a perfect backdrop for the wedding photographs.

  • Stayed November 2013, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Angel0211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chippenham, United Kingdom
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 18 November 2013

Booking experience: Terrible. Took multiple calls and emails to book a room. Central booking line and the hotel do not have an integrated system. The left hand does not know what the right hand is doing! Conflicting information from the two different booking lines. My tip would be to call the hotel direct - do not rely on the online booking system (showed no availability when there was) or the central booking line who told me the only room available was for a minimum 2 night stay. I was attending a wedding, I only wanted one night which was available but only when I spoke to the hotel directly. After two emails of complaint and two requests for a favourable booking rate and eventually there was a gesture of goodwill and a room upgrade.
On arrival: The receptionist was obviously busy and went through her "welcome speech" at such speed we hardly managed to catch any of it. Not particularly friendly or helpful. We were struggling with suit carriers and it took her forever to point out that there are hooks by the reception to help with just this type of situation.
Décor/standard of accommodation: Four poster room (very solid construction), comfortable bed. Good shower pressure. Good in room tea/coffee facilities. Nice balcony.
Breakfast: We had the continental only which was of a good standard. Good variety of choices (cereals, pastries, cold meats, yoghurt, toast, juices etc).
Reception staff in the evening and the morning of departure were more friendly and helpful.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Easy_to_please_1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middle England
Level Contributor
221 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 18 November 2013

Stayed here with my parents last month; at the beginning of the school half term.

It was all good points and bad points...

Arrival - impressive frontage, however parking very bad. Four hours in the car to arrive at a car park where drivers have no concept of how to park (this isn't just this hotel, it's a York thing). Full up. Check in - helpful. I asked for a quiet room not facing the road. So when I looked at the room with 2 road facing sash windows, neither of which fit properly, and no double glazing, I asked to be moved. My second room was definitely quiet - the Singapore room is in the courtyard - fine but for the searchlights outside which could really do with a motion sensor. I awoke at 2am, and was half dressed before I realised what the time was.

This courtyard could be really nice - however it perpetually smells of burnt bacon, due to the kitchen which opens on to it. And you have to go via the bar to get to it. The bar that has cold and uncomfortable conservatory furniture in it.

There is a residents lounge, which has comfy chairs, and an open fire - but it needs to have someone assigned to service - the hotel could make a lot more money from people who want afternoon tea, or a G&T before dinner - as it was we sat in here for 2 hours; nobody asked us if we wanted anything, and the chinaware from a family who'd had afternoon tea sat there for the entire time.

We ate dinner one night - amongst the wedding party who surrounded us - as the bar is between the conference rooms and the dining rooms - and the food was very good.

We then had breakfast - which is chaotic and slow. Staff will take your order - but it doesn't get placed until someone else notes that you've finished your toast/pastries etc. Personally, I prefer my toast after my sausages. So does my mother, who was served a plate of scrambled egg with no toast; every other table in the room got a rack of toast - when ours finally arrived the eggs were cold, and there was no butter.

Don't get me wrong - the dining rooms are very handsome, however each one needs to have staff allocated to it, not randomly wandering and helping whoever actually manages to catch their eyes.

So yes - nice place, needs some attention to staffing.

And mega thanks to them for returning my husband's clothing that he left in the wardrobe, well over 2 weeks later :-). It only took 4 phone calls...

Room Tip: Not in the courtyard unless you are a troglodite; not facing the road unless you have earplugs.
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  • Stayed October 2013, travelled with family
    • Value
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Helpful?
Thank Anionfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wigan
2 reviews
Reviewed 17 November 2013

Great hotel, we had a really lovely room with a balcony, food here was excellent, the staff were amazing, cote de beouf was amazing and the chocolate marquis was absolutely delicious, the perfect hotel, the only fault i could pick was breakfast cereal was a bit soggy, but the cooked breakfast was amazing

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gemmatree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western York Pavilion Hotel

Property: Best Western York Pavilion Hotel
Address: 45 Main Street | Fulford, York YO10 4PJ, England (Formerly BEST WESTERN York Pavilion Hotel)
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#10 Family Hotel in York
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western York Pavilion Hotel 3*
Number of rooms: 63
Official Description (provided by the hotel):
The Best Western York Pavilion is a wonderful Grade II listed Georgian country house situated in walking distance of the walls of the historic city of York. The hotel is a true-gem and lovingly restored in-keeping with the original charm of a Georgian house. Offering elegance and excellence, a magnificent and memorable place to stay and relax. •Open fireplaces•intimate lounges and bedrooms with antiques and luxury soft furnishings•four poster beds•private walled gardens. ... more   less 
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Also Known As:
Best Western York
York Best Western

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