I stayed in three Marriotts during a recent visit to the UK and the York Marriott was by far the worst of the three.
The hotel is fifteen minute walk to York. It is a fifteen minute walk to the edge of the old part of the city and another 15 minutes into the main part. There is good bus service outside the hotel but at $5.00 per person it adds up. Taxi service from the city of train station is easy to get but waited over 30 minutes on Sunday for a cab from the hotel to the train station.
This is a dated, smoking hotel. Even though there are non smoking rooms the rooms are on the same floor as smoking rooms so the smell just permeates. Also, while there is no smoking in the common areas or restaurants the designated smoking area is right outside the main door so you have to go through the "ring of cancer" every time you go in and out.
Absolutely horrible. It started on arrival when the front desk clerk tried to tell me that I had reserved a king smoking room. I showed her the reservation that clearly said "non-smoking" but ended up having to take a double room because there were no King non-smoking rooms available. My room wasn't ready (that's okay) but I asked to have my luggage held so I could go into York. The clerk said "fine" and gave me a ticket. I went into the restaurant to get something to drink and twenty minutes later came out to find my luggage still sitting out in the open. No one was paying attention and anybody could have just picked it up and walked off.
Then there was the tale of the bathrobe. I had asked to have a bathrobe available as I had just finished the coast-to-coast walk. I made the request prior to arrival and then when I checked in. I was told no problem. Returned to the room and no robe. Called down--told that every robe was in use (sure. . .) but that a robe would be put in my room the next day. Came back the next day in the early evening. No robe. Called down again--assured robe would be delivered--then told every robe was in use.
The service in the restaurant was equally bad. Breakfast was included which was good because I wouldn't have paid for what was provided. Had to practically beg on my knees for a glass of water and another pot of coffee. Plates and glasses were spotted and in some cases still had food particles.
There is absolutely no concierge service. There is a bell person but he just stood around and never offered to help anyone. Getting accurate information was absolutely impossible. I ended up going into one of the hotels in the city and pretending to be a guest so I could get information.
Others in our group stayed in hotels in York including the Best Western and the Hilton. Both much better options.
- Official Description (provided by the hotel):
- The York Marriott Hotel is within walking distance of York city centre and its many attractions including the National Railway Museum & York Minster. Castle Howards, the Yorkshire Dales and the North Yorkshire Moors are within a 1 hour drive of the hotel. With 151 stylish guest bedrooms, the hotel is ideal for the Business or Social traveller. We offer a range of banqueting rooms holding up to 190 delegates theatre style. Secure WIFI internet access is available in public areas and our Leisure Club features a heated pool, sauna, steam room, whirlpool, gymnasium & private tennis court. The all new Cast Iron Bar & Grill serves a varied menu and offers a wide choice of refreshments whilst offering unrivalled views of York Racecourse from its sun terrace. ... more less
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- Also Known As:
- Marriott York
- York Marriott