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“Sloppy Management”

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York Marriott Hotel
Ranked #34 of 46 Hotels in York
Wakefield, United Kingdom
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Sloppy Management”
1 of 5 bubbles Reviewed 13 January 2012

Never will I stop in a hotel by this group again. My wife and I have attended york races on our anniversary every year and always stop here. This year was a special one (our tenth) and a disaster because of this hotel. We booked a penthouse suite. Firstly our room was not ready and the default position, despite us asking for early check in, was that the rooms are not ready until 2 (the races start at 1.00 a little common sense would be to bring in extra staff on their busiest day to cope). We had anticipated this and arrived early, we said no problem and went through to their restaraunt to have lunch and kindly requested if the room be ready in an hour, ha no such luck (I think she said computer says nooooooooooo cough). We there fore had to change into our best bib and tucker in the toilets and ended up being late for the races and stuck outside whilst the first race finished.
After the races we had booked a meal in York and therefore retired to our "penthouse suite" to relax and change nudge nudge wink wink. After getting out of the shower and making coffee in the buff in the middle of the room our door was opened and in walked 4 middle aged rather worse for the wear ladies, shocked to find a naked rather flabby chap in the middle of their room. I think one of them actually swooned ( I have that effect). Seems they had the wrong room but their key opened it. I went to reception asked to speak to the manager, told she was busy and would contact me. Not a dicky bird. When leaving the next morning I asked once again but lo and behold once again too busy. I did email their customer services and the hotel did respond with we are sorry please have an upgrade (if available, Ha). For me it was not a case of having a free upgrade it was how the complaints where handled on the day and the fact all the manager did was hide. We have booked elsewhere this year, good riddance to poor service, mediocre management and a lack of post customer care. I travel worldwide and will avoid the marriotts like the plague

  • Stayed July 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank gareth h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,786 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (425)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
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English first
Manchester
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 8 January 2012

Room was spacious and clean, bathroom was a good size. It was an excellent location for the racecourse, you could see the course from the bar area. About 10 min drive into York city centre. Although I didnt use the pool, it looked very nice. The only let down from the hotel was a wakeup call was booked which didnt happen and the breakfast was poor, there was very little food left, we werent offered any tea or coffee and staff was very sparse.

Stayed December 2011, travelled on business
Helpful?
Thank becsmile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 5 January 2012

Had the best ever Xmas 3 day break !!! The staff were warm and welcoming, the room a good size, the pool was excellent- even open on Xmas day so we could have a swim to work off our lovely breakfast before tackling the huge Xmas dinner (which was fantastic and the Chef carved it at your table)

All the staff went the extra mile to make sure you had an enjoyable time, even when my 12 year old son left one of his presents in the hotel room, the staff contacted us to say they had found it and would hold it at reception until we could get back there this weekend,

we will certainly book for this year. Well done the York Marriott !!!

Room Tip: Room 45 has 2 double beds and is a good size
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheFergussons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 30 December 2011

the most important thing i think from a hotel is that the staff can understand what your saying at this hotel nobody can and there rude with it as well try elsewhere

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank lucy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 27 December 2011

Satyed a night at Marriot York, very clean and the decor has morden touch to it, location was great too a very short distance from city and main attractions. Special thanks to the hotel as they upgraded our room for wedding anniversary.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank raghib5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 25 December 2011

I use marriotts all of the time and this is one of my favourites, a small mistake made with my card but receptionist Amy dealt with it personally and resolved it quickly,highly recomend the steak had it 2 nights running it was that good *****

  • Stayed November 2011
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sportmemro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
147 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
2 of 5 bubbles Reviewed 23 December 2011

Probably the poorest Marriott that I have ever stopped at. We had a weekend break to revisit York before the Christmas rush. The location was OK - just outside the city - next to the racecourse. The spa looked quite modern but the rest of the hotel, including the bedrooms was shabby - well overdue for a refurb. I have been a Marriott club member for years and have stayed with them through the UK, the States and Europe - this was the first Marriott that I would avoid returning to. The food was generally disappointing and the bar on Friday night was rowdy beyond belief - not one for the Marriott Group to be proud of.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about York Marriott Hotel

Property: York Marriott Hotel
Address: Tadcaster Road, York YO24 1QQ, England (Formerly Marriott York Hotel)
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in York
#15 Luxury Hotel in York
Price Range (Based on Average Rates): ££
Hotel Class:4 star — York Marriott Hotel 4*
Number of rooms: 151
Official Description (provided by the hotel):
The York Marriott Hotel is within walking distance of York city centre and its many attractions including the National Railway Museum & York Minster. Castle Howard, the Yorkshire Dales and the North Yorkshire Moors are within a 1 hour drive of the hotel. With 151 stylish guest bedrooms the hotel is ideal for the Business or Social traveller. We offer a range of banqueting rooms holding up to 190 delegates theatre style, secure WIFI internet access is available in public areas and our Leisure Club features a heated pool, sauna, steam room, whirlpool, gymnasium & private tennis court. The all new Chase Bar & Grill serves a varied menu and offers a wide choice of refreshments whilst offering unrivalled views of York Racecourse from its sun terrace. ... more   less 
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Also Known As:
Marriott York
York Marriott

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