We stayed at the York Marriott as a last-chance break before our baby arrives. The hotel itself was lovely, with great facilities and very accommodating staff. The reception area was beautiful, and really helped us get a feel for the hotel's quality...or so we thought until we got to our room. On first glances, it looked like a perfectly reasonable room, with everything you would expect from a 4 star hotel, however, as we spent more time there, we became aware of quite a few minor problems. Firstly, the bathroom door handle was not attached to the door very well with the screws visible and a cm gap. It was also very wobbly so i was a little worried it might fall off. The sliding wardrobe door didn't close properly as it was slightly wonky in the frame. The towel rack above the bath was also very loose, with the coverings for the screws completely detatched. We found a pubic hair on the tiles in the bathroom, at the opposite end to the taps, right up by the ceiling, no idea how that got there?! Our bin had no bag in it, and the bin itself was very dirty inside, and didn't smell very nice. One of the light bulbs on the bedside lamp wasn't working. And finally, the in-room fridge was not clean, there were noticeable traces of food and crumbs left in, and it was particularly stinky. General maintenance and cleanliness of rooms should be considered with a little more detail. A separate issue for us was the noise in the hotel room. When other people were using their showers, sinks and flushing their toilets, the noise of the drains and water running away was quite irritating. It wasn't overly loud, but was noticeable over the TV. When we were trying to sleep we could hear the drains until 2am (presumably when the last person nearby went to bed) and it started again around 5am (when people started getting up) and it led to a very disrupted nights sleep. Any grumpiness from a bad night's sleep was dispersed when we went for breakfast, it was delicious (with the exception of the scrambled eggs that tasted of nothing and were the consistency of wallpaper paste). There was a large breakfast selection, with the choice of cereal, fruit, yoghurt, meat and cheese, toast, croissants, muffins, and a full cooked range (amongst lots that i have forgotten). Between us both we tried everything, it was definitely worth the price! The breakfast room was of a very high standard, and we were extremely impressed. On check-out, we were hoping to be able to air our concerns to the reception staff regarding the room, however the one member of staff that was there (there had been 2 at every other time we passed or used reception) was clearly very busy and didn't speak to us, except to say 'thanks' when we gave her our card, we would have appreciated the chance to give feedback. Overall we enjoyed our stay, despite the condition of some parts of the room.
- Official Description (provided by the hotel):
- The York Marriott Hotel is within walking distance of York city centre and its many attractions including the National Railway Museum & York Minster. Castle Howards, the Yorkshire Dales and the North Yorkshire Moors are within a 1 hour drive of the hotel. With 151 stylish guest bedrooms, the hotel is ideal for the Business or Social traveller. We offer a range of banqueting rooms holding up to 190 delegates theatre style. Secure WIFI internet access is available in public areas and our Leisure Club features a heated pool, sauna, steam room, whirlpool, gymnasium & private tennis court. The all new Cast Iron Bar & Grill serves a varied menu and offers a wide choice of refreshments whilst offering unrivalled views of York Racecourse from its sun terrace. ... more less
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- Also Known As:
- Marriott York
- York Marriott