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York Marriott Hotel
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Reviews (2,061)
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All reviewsrace coursegrandstand roomleisure clubbalcony overlookingleisure facilitiesrace trackcity centrethe penthousesteam room and saunatwo double bedsreception stafflovely hotelbuffet stylelarge roombus stopfamily roomfree parking
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1,515 - 1,520 of 2,061 reviews
Reviewed 10 November 2012

We have used Marriott hotels many times and regard them as a reliable and comfortable option. I have stayed at this hotel some years ago and was happy to book again for a short visit to York. The hotel is located a 1.5 miles from the centre of the city and is a comfortable 20 mins walk or you can catch the regular bus service that stops close to the hotel.
We were allocated room 100 on arrival and proceeded via the compact, shaby lift to the 1st floor. On entering the room we were greeted with a very cool uninviting room. Although it was early November the outside temp was a reasonable 12 degs. I swtiched on the heating system and an electric oil filled radiator to warm the place up. After about 2 hours we went out to dinner but the room temperature had hardly changed! I informed recpetion who said they would take a look. When we returned about 3 hours later we found the room still chilly but now had 2 electric radiators fully on and a blanket on the bed!! The next morning the room temperature had recovered to abot 60 degs but the bathroom was still very chilly. In addition the bathorom was falling apart and there was no room for handing towels etc. All in all probably my worest experience of a Marriott. I complained to the receptionist who appologised and said that they would move us to an upgraded room. To their credit they did this without impacting on our short stay in York. The new room was much better, more in keeping with Marriott style.
We used the Leisure centre which was OK but could do with some updating.
We took breakfast which was good and offered plenty of variety.

Room Tip: Avoid room 100!!
  • Stayed: November 2012, travelled as a couple
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Thank SGP_Kent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2012

This is a tough one. The property itself has many positives: quiet location but still easily accessible to York sites; a garden terrace off the lobby bar; view onto York Racecourse. The location is really very nice - park on the north end, horse track on the east side, mostly residential neighbourhood. There is ample parking. It is either a 10 minute drive or a 20 minute ride on a very convenient bus to get to major sights in town.

There is a small but sparkling clean pool, spa, and gym area on the main level. Not big enough for laps but serviceable. The young man attending to the facility was great.

We had two rooms - one a 'grandstand' king that was wonderful and a queen double that was barely average. I always book 'high floor' - our rooms were on the same level as the entrance and lobby. The land grade on the entrance side is about 25 feet higher than the garden on the back of the hotel so there a couple floors below the entrance level - basement rooms as far as I'm concerned. There are a few floors above the entrance level but when I requested to switch to a higher floor the woman at reception chose to argue with me as to why the ground level was a high floor rather than simply switching rooms - that took two visits to the desk to get the room that I original reserved and asked for at the desk. Be very aware of which way is north, south and east, west. The car park is on the south end - avoid rooms over the lot as there are usually 4 or 5 big tour buses parked there that fire up early in the morning. So north is better than south (except for the grandstand rooms) and east is waaay better than west. East looks towards the racecourse and the garden. Don't take a room below the entrance level - dark and closed in.

My biggest aggravation started when trying to connect to wireless internet.The ridiculously expensive service requires a wired connection to set up an account which can then be transferred to a wireless device. I was travelling with just an iPad which has no wired connection. After 30 frustrating minutes of trying to connect I asked at the front desk for instructions. The woman at the desk (different from check in) said it wasn't possible. I looked at her incredulously at which point she changed her story to say that it required a special router to plug in the room but they only had 4 and they were all out. I asked to speak to the on duty manager whom she said had gone home. I never did get internet service.

The breakfast (included with our room) service was another negative. The space is simply too small to accommodate the guests. It was a hassle to get a table to stand in line waiting for plates (not available) or glasses (not available) to then wait for them to fill orange juice carafes and wait for eggs and wait and wait and wait.

On the positive side: When checking out, the woman at the front desk (different from either of the two mentioned above) asked how my stay was and I calmly and politely recounted the above. She stepped up - asked for details about the problem. Called the on duty manager over to discuss. I finally felt I had been taken seriously. The manager sincerely apologized - which makes a huge difference. She also made a small adjustment to the bill - less than 5% but it was the perfect gesture. [I wish I could remember their names. I know they had the same name - I think they were Sarahs.] Their actions completely changed how I felt walking out of the hotel after checkout.

The biggest was still to come. A few days later, I was contacted directly by the General Manager of the property. Apologizing and explaining what would be done to correct the issues I had run into so would not happen again.

These 2 acts are the reason this review gets 4 stars (a 2 or 3 star bump). There are many positives about the property. Pick your room carefully. Be patient at breakfast. If you don't get the desired result from an employee, try another one. I would stay here again.

Room Tip: North and east are better than south and west. Avoid rooms on the entrance level or below - and just refuse a room over the car park.
  • Stayed: August 2012, travelled with family
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Thank PeterScott1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2012

Just wanted to say a great big thank you for helping us out when are original hotel had let us down badley, you staff were fantastic and thank you for the chocolates, you saved are weekend in york, never will I ever book the Newington hotel ever in my life, thanks once again, xxxxxx

  • Stayed: November 2012, travelled as a couple
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2  Thank Jacqui09_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2012

I have been to this hotel on two separate occasions. On my more recent visit I went to this hotel with my family of five and had a great time. We stayed in 2 interconnecting rooms. The hotel is located 5mins by bus to the centre of York. The hotel is smart and clean; you could describe it as corporate but with a soul and much more. The aura is fantastic and you feel instantly relaxed walking in. The rooms are big with all the usual facilities you would expect from a hotel.

For me what sets this hotel apart is the staff. All without exception are very friendly and helpful, from reception staff right down to the cleaners. All look to be happy to work there and greet you cheerfully. We wished that we had our evening meal there as at the Pizza Express we went to, had a lot of sullen people serving us.

The hotel breakfast was one of the best I have had in any hotel again with friendly staff supporting. The children loved the pool which was a bonus. Overall we had a fantastic break and really miss the staff, all of which are a credit to Marriot.

  • Stayed: November 2012, travelled with family
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Thank joe_green
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2012

A party of 24 females stayed at the hotel from Friday to Sunday and we had a great time. Hotel was very comfortable, extra portable heater to be had if you feel the rooms a little chilly although we didn't have to use ours. Hotel staff were very friendly, professional & extremely helpful from night porter to reception to bar, nothing was too much trouble. Located on outskirts and we took a taxi in which cost c. £6 - £8. Breakfast was very nice, especially the porridge and all fresh. You can ask for things that are not on the main menu such as an omelet which looked very tasty and full. Snacks are very nice also, we had stopped in service area en route but shouldn't have bothered as the lunch menu was more than adequate. Would recommend, we had a lovely stay and will do it again with the rest of the family. There is a hairdrier, iron & ironing board in the room. Our room was 22 which is a good location as it is not far from the Spa/swimming area, reception and breakfast room. Pillows very comfy and good night sleep was had.

Room Tip: Room 22 is close to the Spa/swimming pool and breakfast area.
  • Stayed: November 2012, travelled with friends
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Thank Dawn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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