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“disappointing at this price point, dreadful breakfast service”

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York Marriott Hotel
Ranked #33 of 47 Hotels in York
Reviewed 26 February 2013

We stayed again for a family birthday weekend. The hotel has completed renovations since last year, but overall still has pretensions beyond the service offered. We arrived at 1230 hoping to check in to our rooms before a family lunch booked for 2pm, but only one was ready. It was made very clear that 'check-in is 3pm', this repeated loudly and emphatically by reception. There was clearly no possibility whatsoever of asking housekeeping to prepare our rooms out of their usual sequence, so we had to leave our bags behind reception until we returned at 6pm. No chance to freshen up after a long drive.
It was suggested we should come down for breakfast early if possible to avoid the 9.30 peak as the hotel was full. This prediction was certainly right - from 9.30 to 10.30 there was a permanent queue and this was purely because tables weren't being cleared as there was insufficient staff! The entire breakfast service was crippled due to lack of low-paid service staff, while suit-wearing more senior staff half-heartedly and slowly cleared a few tables.
A steak on the bar price menu is £24! And internet still continues to be a chargeable £15 per day WHAT A RIP-OFF.
All in all a hotel purporting to offer superior service at a high price [£140/night], and simply NOT achieving it.

  • Stayed: February 2013, travelled with family
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2  Thank BobHarvey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,345 - 1,351 of 1,940 reviews

Reviewed 25 February 2013 via mobile

We have experience with the Marriott hotels and most if them are really good, This time was also good, but the restaurant staff on the Sunday breakfast was clumsy and u inefficient, ee had to wait to be seated and there were too many guests for so little staff. Maybe they should've anticipated how busy the hotel was going to be and just be prepared to give a better service.
Besides that the hotel good, leisure club, location, the view, front desk staff very friendly. The room was clean and the bed was so very comfortable...

  • Stayed: February 2013
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Thank Jassgalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2013

A group of us stayed at the Marriott for a long weekend it was fantastic the rooms were very modern and the bathroom was very spacious We dined there on the Saturday night and it was a first class experience All the staff were very friendly and do a first class job Will definitely stay there again when we visit York give it a try you won't be disappointed

  • Stayed: February 2013
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Thank fluff57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2013 via mobile

We stayed at The Marriot just for one night. Our room was large and had a great view over the racecourse. The location isn't in the city centre but only a 25 minute walk or a short cab ride. The swimming pool looked pretty good even though we didn't use it.

  • Stayed: February 2013
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1  Thank Blucert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2013

Before I begin, I must say straight off that the staff in this hotel are fantastic - very pleasant and understanding. This hotel is within walking distance of York city centre but it takes a good 20 minutes at a decent pace!

The hotel entrance area is very nice - modern and welcoming as is the bar and breakfasting area. However!! make sure you know exactly where your room is. We booked for Valentine's weekend (which was made last year, not just a few days prior) and had asked for a higher floored room so it would be quieter. Unfortunately, this meant we had been put in the old part of the hotel which is in dire need of refurbishment. The room (as well as the corridors leading to it) was very tired with cupboard doors chipped and misaligned, very loud air conditioning which seemed to put hot air out even when turned to its lowest setting, a very sorry bathroom (hair-line crack in the sink, chunk out of the toilet, very loose toilet roll holder and handkerchief box which did eventually fall off the wall) not to mention being over a function room which played a disco one night so was not very quiet!!

All of this information was passed to Reception and they were very good (pointing out that they are hoping for a refurb of that part of the hotel soon) and they did offer to change our room but not until the following day which would have meant packing everything away twice so we opted for a recalculation of our rate.

I must repeat that the staff here are lovely, as was the breakfast (didn't have an evening meal as the choices seemed very expensive so opted to go into York - worth mentioning that the taxi was 15 minutes late arriving at the hotel both nights so wrap up warm if you're travelling during the colder months!) - just try and secure a room in the newer part of the hotel to guarantee an totally enjoyable stay.

Room Tip: Ask to have a room in the newer part of the hotel.
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  • Stayed: February 2013, travelled as a couple
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2  Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2013 via mobile

We were disappointed by our visit to this hotel. Whilst the staff were lovely and the restaurant and reception area were nice, the room was in need of refurbishment as was the swimming pool area. Disappointing for a Marriott branded hotel.

  • Stayed: February 2013
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1  Thank Tembery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2013

Book a one night stay to go and see York with the family. Even though they weren't expecting a family of three the receptionist was extremely polite and understanding and gave us a great room! The only negative was the bed, far too soft for us! Used the pool (a tad bit small) and also had dinner (good) and breakfast (regular). Would recommend!

  • Stayed: February 2013, travelled with family
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1  Thank CarlosMichelsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about York Marriott Hotel

Address: Tadcaster Road, York YO24 1QQ, England (Formerly Marriott York Hotel)
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in York
#14 Luxury Hotel in York
Price Range: £68 - £239 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — York Marriott Hotel 4*
Number of rooms: 151
Official Description (provided by the hotel):
The York Marriott Hotel is within walking distance of York city centre and its many attractions including the National Railway Museum & York Minster. Castle Howards, the Yorkshire Dales and the North Yorkshire Moors are within a 1 hour drive of the hotel. With 151 stylish guest bedrooms, the hotel is ideal for the Business or Social traveller. We offer a range of banqueting rooms holding up to 190 delegates theatre style. Secure WIFI internet access is available in public areas and our Leisure Club features a heated pool, sauna, steam room, whirlpool, gymnasium & private tennis court. The all new Cast Iron Bar & Grill serves a varied menu and offers a wide choice of refreshments whilst offering unrivalled views of York Racecourse from its sun terrace. ... more   less 
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Also Known As:
Marriott York
York Marriott

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