We stayed again for a family birthday weekend. The hotel has completed renovations since last year, but overall still has pretensions beyond the service offered. We arrived at 1230 hoping to check in to our rooms before a family lunch booked for 2pm, but only one was ready. It was made very clear that 'check-in is 3pm', this repeated loudly and emphatically by reception. There was clearly no possibility whatsoever of asking housekeeping to prepare our rooms out of their usual sequence, so we had to leave our bags behind reception until we returned at 6pm. No chance to freshen up after a long drive.
It was suggested we should come down for breakfast early if possible to avoid the 9.30 peak as the hotel was full. This prediction was certainly right - from 9.30 to 10.30 there was a permanent queue and this was purely because tables weren't being cleared as there was insufficient staff! The entire breakfast service was crippled due to lack of low-paid service staff, while suit-wearing more senior staff half-heartedly and slowly cleared a few tables.
A steak on the bar price menu is £24! And internet still continues to be a chargeable £15 per day WHAT A RIP-OFF.
All in all a hotel purporting to offer superior service at a high price [£140/night], and simply NOT achieving it.
- Official Description (provided by the hotel):
- The York Marriott Hotel is within walking distance of York city centre and its many attractions including the National Railway Museum & York Minster. Castle Howards, the Yorkshire Dales and the North Yorkshire Moors are within a 1 hour drive of the hotel. With 151 stylish guest bedrooms, the hotel is ideal for the Business or Social traveller. We offer a range of banqueting rooms holding up to 190 delegates theatre style. Secure WIFI internet access is available in public areas and our Leisure Club features a heated pool, sauna, steam room, whirlpool, gymnasium & private tennis court. The all new Cast Iron Bar & Grill serves a varied menu and offers a wide choice of refreshments whilst offering unrivalled views of York Racecourse from its sun terrace. ... more less
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- Also Known As:
- Marriott York
- York Marriott