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“Good room but chaotic, unmanaged service”

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York Marriott Hotel
Ranked #36 of 47 Hotels in York
Reviewed 21 June 2013 via mobile

I stayed at the Marriott York for one night on business. The building is tired, the corridors a bit grubby and windows in need of a good clean but it has pleasant views over the race course. I had a large room with a balcony, which was comfortable but of course Marriotts are all more or less identical so you could be anywhere!

The 'trainee' who checked me in was charming and very helpful. However, the rest of the staff I met on reception were off-hand and brusque to the point of rudeness.

I had dinner but had to eat in the bar because the restaurant was full. The service was atrocious but food edible. There was no management presence and it appeared to be run by a group of students all chatting about their courses! My room service breakfast was late.

I'd struggle to recommend this hotel.

  • Stayed: June 2013
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1  Thank francophileonthemove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,317 - 1,323 of 1,981 reviews

Reviewed 20 June 2013

Stayed with a bus party for 3 nights, rooms great, breakfast and dinner very good and the staff were very friendly and helpful. Ideal location for York with bus stops close to the hotel. Would definitely stay here again.

  • Stayed: June 2013, travelled with friends
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1  Thank LindaWyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2013

Stayed here afew times and loved it, only one trip put me off for a while and haven't been back since, was put in an adapted room which totally put me off that wasn't what I paid for! asked to be moved as had requested a room NOT on the ground floor anyway. Was moved to another room and the room was dirty and it seemed to be a hassle to get someone back to clean it, after waiting around for nearly 2 hours and a heated "debate" shall we call it with whom I think was the manager, we finally settled in a clean room. Breakfast lovely cant fault it and when the rooms are clean and up to standard theyre lovely too, just the staff that's a bit of a pain!

  • Stayed: October 2012, travelled with family
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1  Thank Miss P P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2013

Really excellent hotel, well located with lovely view of the racecourse.
Great staff and lovely roomy bedrooms.
Great value on the Sunday special,didn't eat there as we were dining in York.
Will certainly use on future visits to York, great bus service right outside the hotel otherwise a nice 20 minute stroll to the city centre

  • Stayed: June 2013, travelled as a couple
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1  Thank Roger C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2013

Recent corporately sponsored stay was comfortable. Beautiful situation, with open views over fine gardens to York Racecourse.
Staff almost universally exceedingly pleasant, apart from a receptionist (Polish, perhaps, so it may have been cultural) when phoned beforehand to ask whether any preferential rates available if we decided to extend our stay by a night. The curt answer was just No! - suggest this is neither effective customer relations nor good business practice.
Breakfast very adequate and pleasant; good coffee a treat. Minor niggle: no tomato juice.
All in all pretty good, apart from the lack of value for money pricing, that extends to wifi access - why can Premier Inns charge nothing for first half hour then just three pounds for the next 24 hours and Marriott charge £15 with nothing free to start with. Like hotel phones once were, just another way of relieving guests of their money via outrageously expensive charges, but, wifi now possible with 3G and 4G mobile phone signals, so hotels thankfully no longer have a captive cash cow in this regard.

  • Stayed: June 2013, travelled on business
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Thank jdboyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2013

We had a Grand Stand room with a view of York Racecourse which was just amazing. The room was very big, with a massive, comfortable bed, a large, very private balcony and a lovely bathroom with separate double shower.
Every single member of staff (and there was a lot), were extremely polite and accommodating, making the stay even more enjoyable.
The grounds are stunning and there's plenty of beautiful comfy garden seating for you to relax in the gardens. We went a walk around after breakfast one morning and was even asked if we would like a drink bringing into the garden by the restaurant manager!
There is everything you could possibly need for breakfast but it does get busy around the serving areas e.g. whilst you wait for your toast to cook and for fruit etc . The food area is maybe a tad too small for the size of the hotel.
The food in the restaurant is expensive in the evening. It is of good restaurant standard, but we have had much nicer- dessert was very disappointing, but starter was brilliant! So hit and miss with food, but that said, it wouldn't put us off going to the hotel again. We went into York for our other night. We got a taxi which was reasonable. It would be too far to walk. We are walkers, but the 15 minute quote by one other guest is, I think generous! Probably more like half an hours walk.
The pool area is immaculately clean, with plenty of lockers for your use.
Will definitely be booking to stay here again. Nothing too much trouble for the staff, making it a wonderful, friendly place to stay.

Room Tip: Grand Stand rooms worth the extra money
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  • Stayed: May 2013, travelled as a couple
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Thank Sukimac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2013 via mobile

This Marriott was very nice, friendly staff, a little expensive, the view from our room was very nice. We overlooked York racecourse, the room was very big, massive bed, big shower and a bath. We didn't eat dinner here but it looked tasty. The hotel is only 5min walk to the racecourse and only 15min walk from city centre. I will be stopping here again when we come to the races.

  • Stayed: May 2013
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1  Thank Reddog4nffc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about York Marriott Hotel

Address: Tadcaster Road, York YO24 1QQ, England (Formerly Marriott York Hotel)
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in York
#15 Luxury Hotel in York
Price Range: £76 - £254 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — York Marriott Hotel 4*
Number of rooms: 151
Official Description (provided by the hotel):
The York Marriott Hotel is within walking distance of York city centre and its many attractions including the National Railway Museum & York Minster. Castle Howards, the Yorkshire Dales and the North Yorkshire Moors are within a 1 hour drive of the hotel. With 151 stylish guest bedrooms, the hotel is ideal for the Business or Social traveller. We offer a range of banqueting rooms holding up to 190 delegates theatre style. Secure WIFI internet access is available in public areas and our Leisure Club features a heated pool, sauna, steam room, whirlpool, gymnasium & private tennis court. The all new Cast Iron Bar & Grill serves a varied menu and offers a wide choice of refreshments whilst offering unrivalled views of York Racecourse from its sun terrace. ... more   less 
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Also Known As:
Marriott York
York Marriott

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