This place is totally overpriced for the standard of accommodation. We were given an accessible room on the ground floor, so perhaps these rooms are used less often but one of the towels was dirty and the tables/surfaces/chair backs were covered in dust. I went to the desk immediately and reported this, and they came straight away with clean towels. But no attempt was made to dust the room and when we came back the next day after housekeeping had been, there were still dusty surfaces (apart from the ones I dusted myself).
The room was really in need of revamping, with a mouldy shower curtain, a broken tap, and no towel rail (just the fixtures where one had been). Our accommodation was in no way 4 star.
When we checked out, I mentioned the cleanliness and they said they would feed that back, but they said that when I reported it on check in, so maybe they don't bother with these rooms as a rule.
I think the rate we paid (£119 room only) was vastly overpriced for the accommodation. It's only really convenient for the racecourse, so no point staying here if it's the centre of York you want to see.
The final insult is the wifi. £6 per hour or £16 per day for wifi use. I can't believe anyone pays it and it's disgraceful that any hotel still tries to charge for this in 2013. We clearly got a bad rate, and I think it's only worth looking at if you get a really cheap rate
- Official Description (provided by the hotel):
- The York Marriott Hotel is within walking distance of York city centre and its many attractions including the National Railway Museum & York Minster. Castle Howard, the Yorkshire Dales and the North Yorkshire Moors are within a 1 hour drive of the hotel. With 151 stylish guest bedrooms the hotel is ideal for the Business or Social traveller. We offer a range of banqueting rooms holding up to 190 delegates theatre style, secure WIFI internet access is available in public areas and our Leisure Club features a heated pool, sauna, steam room, whirlpool, gymnasium & private tennis court. The all new Chase Bar & Grill serves a varied menu and offers a wide choice of refreshments whilst offering unrivalled views of York Racecourse from its sun terrace. ... more less
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- Also Known As:
- Marriott York
- York Marriott