When visiting York we like to visit the cafe in the basement because it has a nice ambience and the quality of the service and food is usually quite good which is why it is often busy. It also helps to support the income of the Trust.Not any more if our experience of visiting on the first spring weekend of 2014 is anything to go by. It was practically empty. This we were to discover is maybe because it is not only a cafe with no cream for your coffee (milk only it now seems is all that will be available) but also because the choice of sandwiches is now far more limited and the prices are actually higher than Betty's. We know because that is where we went next. This is an issue the Trust needs to address - its one thing to limit the menu but sandwiches with fancy titles or contents at £5-7 is simply pricing many potential customers including Trust Members out of the market and especially if you cannot even get what you want. Trust members whether senior citizens on pensions or families with children want simple homely fare at reasonable cost. There is no excuse for charging prices higher than the top end of the commercial competition not least because the Trust simply does not have the same overheads given that it owns the building uses volunteers etc. Sad to say but unless someone at the top gets a grip on this we will in future now just go straight to Bettys where their customer ethos does actually involve giving the customer what the customer wants.
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