We choose the Judges Lodgings as we had attended a function there in the past and knew the hotel has a good reputation and is in a fantastic location. We travelled to York by train so it was perfect for my husband and I as it was close to the station and the centre of York. Booking was easy with fast and friendly communication. The staff are fantastic and really friendly, but you get the impression they are left by the management to cope on their own. The exterior of the hotel is tired, peeling paintwork and grubby garden furniture. Inside is a bit better, but is beginning to look worn and tired as well. The cream carpets are filthy and need steam cleaning, bad choice of colour for communal areas. The stair case to Room 12 was not vacuumed during our 4 day stay. Signage to the rooms and reception are sheets of paper stuck on the walls, not professional. The bedroom was very nice on first appearances. Nice clean bathroom, nice white bedding, solid wood furniture, good entertainment system and great chocolate’s, but... the wardrobe door was broken, we never saw the advertised bathrobes, the toiletries were not restocked during our stay, there is no where to put toiletries whilst showering, the towel rail was coming away from the wall and has interesting holes around its pipe work. Facecloths in the bathroom would have been a nice little touch. The towels were only changed on day three because I dumped them in the bath. The cream carpet was marked, the room wasn’t dusted during our four day stay, and we found pigeon muck on the internal windowsills, despite having not opened the window during our stay, so how long had it been there? On returning to our room each morning after breakfast we would open the blinds in the corridors, this really should have been done by the housekeeping staff. Come to think of it we never saw any housekeeping staff.
We ventured to the Cellar Bar on the first afternoon and I was horrified by the filthy toilets. They had not been cleaned in weeks. This is not what you expect in a good quality hotel bar. I was so horrified I filed a written compliant with reception straight away and assumed I would hear from the management prior to our departure, I have, to date, not heard from them.
Breakfast was interesting to say the least. Day one the only fault was the sausages on my cooked breakfast, they were hard and had obviously spend time on a hot plate. My husband had anexcellent Eggs Benedict. Day two, the Eggs Benedict had lumpy Hollandaise sauce that looked like the left over’s of an earlier order. Day three, Sunday, no pastries, no Eggs Benedict, waitress said she wasn’t sure if the chef could poach and egg, and he obviously couldn’t as I ended up with fried eggs. The bacon was hard and cold, the black pudding was cremated and the tomato was half cooked. The waitress said the ‘normal’ chef wasn’t in that morning. My husband lucked in and had scrambled eggs cooked to perfection. Day four inspired by the previous day I ordered scrambled eggs and bacon. The bacon this time was perfect, the scrambled eggs was a microwave rubbery blob served with all the finesse of a works canteen. So as you can see Breakfast ranged from good to bad to ugly. The table setting never included side plates for toast and the staff failed to clear the cereal bowls prior to serving the cooked breakfasts. One customer gave up trying to get poached eggs on toast and walked out. On a positive note the breakfast room was light and airy, the classical FM playing in the background was a nice touch and the waitress’s were really nice and friendly.
Would I recommend the hotel to friends? That’s difficult, on location, friendliness of staff, rooms yes, but no, when considering all the other things. The rooms are not cheap and if this hotel wishes to continue charging these price’s they need to raise their standards, provide the items mentioned on the website, make sure the rooms are cleaned, pay attention to the little details, have continuity in quality of food and it could be a truly wonderful hotel.
- Official Description (provided by the hotel):
- Extensively refurbished in 2014, the Judge's Lodging has 21 individually styled bedrooms, an original vaulted cellar bar,first floor dining and drinking and also 2 fabulous outside areas- quite unique within the centre of York! With a fabulous location in the shadows of the Minster, we offer a warm and friendly Yorkshire welcome to guests from all over the world. *Free Breakfast refers to our Bed and Breakfast rates. ... more less
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- Also Known As:
- The Judges Lodgings Hotel York
- Judges Lodgings Hotel York
- Judges Lodgings York