Booked up a night in a deluxe suite at the Lady Anne over other hotels because it was advertised as having a pool. Checked this in advance and a note was even attached to our booking to ensure we had access to it. When we arrived it was evident that the pool was too small for more than two people, and further we were told by the staff that 'the pool was broken and the temperature four degrees below normal'. Found ourselves in the odd situation of having to convince staff to let us use something they'd advertised and we'd paid for! On checking out raised a complaint about this and was told 'you should have asked about this at the reception desk' which is exactly what we had done. Not really on to advertise services to hike up prices and then not actually have them. And to dissuade customers from using them. They offered no price reduction, no doubt thinking it very clever to get away with this false advertising. Ps the spa did not exist either!
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- Also Known As:
- Lady Anne Middletons York
- Hotel Lady Anne Middletons