Lovely hotel complex with lovely sitting out areas, wide choice of room type and walking distance to the river. Staff very friendly and helpful, rooms very clean and comfortable. Despite all the restaurants in York, ate in the hotel (staggering distance to room) and the food was excellent. What was impressive was the quality and customer care provided by the management. Our food was late being prepared due to large party no.s in the restaurant, and before we had chance to raise any complaint about the wait, we were offered nibbles, continually kept informed of waiting times and offered a large reduction on the final bill. The staff went the extra mile to ensure we were looked after despite the masses in the restaurant. Well done to the team... your customer care is exemplary.
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- Also Known As:
- Lady Anne Middletons York
- Hotel Lady Anne Middletons