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“Quality Service” 4 of 5 bubbles
Review of Middletons York

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Middletons York
Ranked #23 of 46 Hotels in York
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Quality Service”
4 of 5 bubbles Reviewed 23 June 2014

Lovely hotel complex with lovely sitting out areas, wide choice of room type and walking distance to the river. Staff very friendly and helpful, rooms very clean and comfortable. Despite all the restaurants in York, ate in the hotel (staggering distance to room) and the food was excellent. What was impressive was the quality and customer care provided by the management. Our food was late being prepared due to large party no.s in the restaurant, and before we had chance to raise any complaint about the wait, we were offered nibbles, continually kept informed of waiting times and offered a large reduction on the final bill. The staff went the extra mile to ensure we were looked after despite the masses in the restaurant. Well done to the team... your customer care is exemplary.

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Phoenix_food_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ladyannes, Guest Relations Manager at Middletons York, responded to this review, 26 June 2014
Thank you very much for your kind review. And many apologies for the issues in the restaurant, I am glad that it was handled in the correct manner and did not impact your stay!

Hopefully if you return there will be no issues at all!

Best wishes,
Middletons Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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763 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (192)
Date | Rating
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English first
Newton Aycliffe, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 17 June 2014

my sisters and I stayed 2 nights in one of the Sir Joseph Terry cottages. Absolutely charming-light and spacious.Staff are great-friendly and helpful Restaurant is a lovely experience-helpful staff and gorgeous food. Hilight of the stay had to be the breakfast-welcoming staff ,great presentation and wonderful local produce.The grounds are beautiful but being a wheelchair user was sometimes a problem. Only five minutes into the centre.

Room Tip: not all areas are wheelchair accessible. Cottages sleep 4 like a home from home and quiet.
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  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank avrille t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ladyannes, Guest Relations Manager at Middletons York, responded to this review, 26 June 2014
Hello Avrille,

Thank you for the lovely review. And I apologise for the difficulty with the wheelchair, unfortunately being a listed site there isn't a great deal we can do - but we will certainly look into it!

Many thanks,
Middletons Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poole, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 June 2014

This is our first ever review, but we felt we had to give positive feedback for our stay. We spent two nights at Lady Anne Middleton's Hotel. We were travelling to Northumberland for a wedding and decided to stop in York to explore a city we had never visited. We chose the hotel because it seemed reasonable value, close to the city centre and looked most attractive and comfortable. On arrival we were shown to our deluxe room which turned out to be a suite and was beautifully decorated and furnished. The staff were most polite, friendly and efficient taking time to talk to us and offer advice on where to visit in the city. We were even given the paint colour of the room we stayed in as we are hoping to use it in our own bedroom! Breakfast was delicious and service excellent. All in all we cannot fault our stay and plan to return later in the year. We have recommended it to family and friends. Thank you. Catherine & Mike D

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Catherine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ladyannes, Guest Relations Manager at Middletons York, responded to this review, 26 June 2014
Hi Catherine and Mike,

Lovely to hear you had such an enjoyable stay with us!

We hope you'll be returning soon!

Best wishes,
Middletons Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 15 June 2014

After reading some of the reviews on Lady Anne Middletons Hotel, I will admit to being a bit apprehensive about our stay.
Upon arrival we was greeted by Maria on reception, she made us feel really welcome straight away as did the other members of the hotel team, which we found a very nice touch!
Friday night we ate in the restaurant and I had the haddock and chips - absolutely delicious and the fish was very light, flakey and tasted fresh!
We stayed in the main hotel as it was busy, the room, I guess from comments made was yet to undergo refurbishment but the bed was comfy, the room was fine for our weekend and comfortable, a good nights sleep was had!
Overall impressions, the gardens looked very nice and complimented the hotel, the close proximity to the shops, restaurants and bars meant you could pop in and out at leisure!
Both Michelle and myself was of the opinion that Lady Anne's would be our hotel of choice for any future visits to York, which we tend to visit twice yearly..would we recommend it, definitely!

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MorkC68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ladyannes, Guest Relations Manager at Middletons York, responded to this review, 26 June 2014
Many thanks from everyone at Middletons for the wonderful comments. We are glad to know that you will return again in the future!

We will see you then!

Kind regards,
Middletons Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenock, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 12 June 2014

I had a great time here in York.My room was really lovely with a view out to the front gardens.Myself & my pal had dinner in the restaurant one night, one of the nicest meals I've had in a while.I even gave the receptionist a strange query as I found a poor bird with a broken wing just outside the conservatory,she phoned the local RSPCA for me & he was collected, as an animal lover I knew I couldn't sleep knowing he was out there in pain,she was great & I was delighted, everybody satisfied!!I would definitely recommend this hotel to anyone & I miss my lovely swim every morning now!!A great choice.

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ladyannes, Guest Relations Manager at Middletons York, responded to this review, 26 June 2014
Hi Michelle,

Thank you very much for your great review. And we are glad we helped you to be able to sleep with in regards to the bird issue!

Hopefully you will choose us again when you next come to York!

Best wishes,
Middletons Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 12 June 2014

I have arrived back today after spending 3 nights at Lady Anne Middleton, cannot speak to highly of this hotel, staff nothing was a problem to them, food great and good service, must mention the nicely starched napkins, these days most places have paper so well done. Also
my friend had a leg operation and had to have skin grafts a few weeks ago, so we had an upgrade to a easy accessible room thank you so much. Went to the Opera house to see Avita
4 minutes walk, no need for car or taxies to the shops and sights.
So thank you to the staff from check in to dinner service Wonderful stay

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Stella186337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ladyannes, Guest Relations Manager at Middletons York, responded to this review, 26 June 2014
Hello Stella,

Glad to hear you enjoyed your stay so much.

Hopefully see you again soon!

Kind regards,
Middletons Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedale, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 June 2014

When we arrived last night we were originally given the wrong room . Maria was very helpful in correcting this error when we got into the 2nd room we asked if we could upgrade to the executive room this was no problem and we were given a very small charge Maria was so friendly and had no problem moving us.the only problem we had was finding the car park . The room was beautiful and huge. The bed was huge and the bathroom was to die for. We got breakfast in bed and the food in the restaurant was gorgeous . Would definitely come again and recommend to friends and family visiting york. We will be returning thanks to all the staff .

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Natalie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ladyannes, Guest Relations Manager at Middletons York, responded to this review, 26 June 2014
Hi Natalie,

Thank you for the lovely review, and sorry for the initial confusion - glad to hear it was resolved quickly and efficiently!

See you again next time.

Best wishes,
Middletons Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Middletons York

Property: Middletons York
Address: Skeldergate, York YO1 6DS, England (Formerly Lady Anne Middleton's Hotel)
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 46 Hotels in York
Price Range (Based on Average Rates): £
Hotel Class:3 star — Middletons York 3*
Number of rooms: 56
Reservation Options:
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Also Known As:
Lady Anne Middletons York
Hotel Lady Anne Middletons

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