Hotel was lovely. We stayed in a family room for four adults which was huge! Amazing cups for tea and coffee with complementary dressing gowns. We had afternoon tea which was so good. The staff are so helpful and couldn’t do enough for you. Breakfast on the first day was good and the service very quick. However on the second morning we had no water and one of our party had to be moved twice to get a shower. Then breakfast was a very slow affair with the wrong order coming to us twice which included black pudding for two of our vegetarian party!!! The hotel though did give us a discount without even asking which was really appreciated. The only other thing was that the hotel had building work going on and it would of been nice to be notified of this. Don’t let this put you off as a really good hotel in a fab location and close to the centre of York. Would definitely visit again!