Stayed here two nights in August. The first night, we stayed in the family suite on the top floor. Perfect for our family of 2 adults and 3 teens with 2 bathrooms, a bedroom with two beds for our teen girls and a fourposter and daybed for the rest of us. Complimentary wine and chocolates in our room - something for everybody. That night, there was a problem with our room, which we informed them of. The problem itself isn't important - something can happen in any room or any hotel. How they handled it was what impressed us. They moved our bags to 3 different rooms (2 for the teens, one for the parents). They treated us and our time with great respect. They made us feel like our comfort and satisfaction was of the utmost importance. The owner made sure we were happy with our new rooms. Some 5 star hotels could learn a bit about customer service recovery from the staff here. So, why stay here? 1) The great layout of the family room. This room was pretty unique and perfect for our needs. 2) Location is fantastic - better than many of the Boothem B&B's we have stayed in. You can't go wrong with the location. 3) The mix between hotel and B&B. You can be anonymous if you want like in any hotel, without an overly friendly owner getting in your business OR you can engage with their great staff. Your choice. 4) They have a bar! This was great - the kids could go upstairs after touring and watch TV or read and the husband and I could relax in the lounge and discuss our day Two more notes - crazy parking situation but staff have a sense of humour about it and will help make sure you get a sport. Sunday dinner was also very good - roast buffet. Even our picky vegetarian enjoyed her specially made nut roast. I'm very enthusiastic about the Coach House.
- Official Description (provided by the hotel):
- 300 Year old cosy hotel Quiet central position. Short 2 minute walk to all main attractions. Minster 300 yds, museum gardens across the road. Owner managed. Train station and bus station 10 minute walk. ... more less
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