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“Do not stay here - Awful Hotel!”
Review of Jorvik Hotel

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Jorvik Hotel
Ranked #41 of 47 Hotels in York
Reviewed 9 July 2008

My boyfriend and I stayed at the Jorvik Hotel and we were extremely disappointed by our room. The hotel is described as undergoing refurbishment to set it as a 4star luxury establishment - yet there was nothing luxury about our stay!

We booked and paid for a superior double room and it was not. On the email confirmation that we received from the hotel it even says - Room Type: Deluxe Double Room. Room 19 is not a deluxe room.

We arrived around 3pm on Saturday afternoon and after being shown to our room we went back to the reception desk and told the receptionist that our bedside lights and the light above the dressing table did not work. She offered us a lamp instead! I also mentioned that there were dead flies in our room, she said that she would notify housekeeping. When we came back 3 hours later the room was the same - it had not been cleaned.

On our way out that night we mentioned it again - still nothing was done.

Our room was dirty. Dead flies on the window ledge and others flying around, cigarette ash on the floor under the bedside table, a dead woodlice in our bathroom, a dead spider on the ceiling near the door and a TV in the wardrobe instead of being plugged in and on show in the room!!!

The Manager was not available to speak to but the girl on reception (utterly useless) offered me a voucher for 50% off our next stay! I wouldn't stay here again if you paid me!!! The 'eventual' refund of £20 is not acceptable.

We paid £95 for a superior room and it was dirty, the lights didn't work and there were dead insects in our room. When we raised these issues we were told housekeeping did not have time to come and clean our room - what kind of '4star' treatment is that? The booking confirmation email states that "The Jorvik Hotel offers an unparalleled level of service to make our guest's stay comfortable" - The room should not have been found in that state and when we raised the issue that it was unclean - something should have been done immediately, the fact that nothing was done at all means they are falsely advertising the hotel to customers.

We had friends staying at a hotel close by - The Royal York Hotel. They paid the same amount for their room but it was beautiful - it was also clean - which is what you expect from a hotel room. (this hotel doesn't offer one night stays but if you get a late booking it will)

Please see photo's of how we found our room when we checked in and also how it was left when we checked out the following day!

I wish we had read the previous reviews before we booked but we didn't! Please don't make the same mistake as us!

Awful Hotel and it will never be 4*!

  • Stayed: July 2008, travelled as a couple
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Thank Emma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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644 - 650 of 683 reviews

Reviewed 26 June 2008

We stayed at the Yorvik earlier in the year. Here are our reflections and opinions.

Beautiful little brochure and website ... horrible experience.

The room had been redecorated but the bathroom didn't function (no hot water), the telephone was not connected, the sheets and duvet were dirty ... and this was the second room we were offered, as the first was so dark and small with the bathroom door opening onto the wc ... I mean, literally, banged onto the toilet ... so small, I could not have got in to the bathroom without a struggle.

To get to the 2nd room we had to walk through a building site with bare exposed wires, dust and corridors in a poor state of repair.

The breakfast provided was made up of the cheapest of everything and frankly was nasty. Whereas the single person running the restaurant for breakfast was a pleasant, keen to help chap, other staff at front of house were rude, unpleasant and off hand.
The manager did give us a discount following my complaint, but I didn't feel that we were offered a fair reduction given that they had barely provided any service beyond a mattress and a 'dirty' duvet.

It felt like the hotel had run out of money for the refurbishments, with ultra modern bathrooms that don't work and phones which have as yet to be connected ... a surreal experience but not one I would recommend.

Centrally placed in a wonderful location, close to the river and the Museum Gardens, but don't go to the Yorvik ... go somewhere else and walk a little further.

  • Stayed: April 2008, travelled with family
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3  Thank MJGNFinchley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2008

Me and my boyfriend chose this hotel as website made the deluxe room sound really nice but in reality it wasnt.
Many items declared on website for the superior room were absent and we chose to stay at this hotel for these reasons.
No plasma TV with DVD and freeview, no heated mirrors or towel rails, no plug for the jacuzzi bath and the room had not been thoroughly cleaned from previous occupants.
Room had been recently refurbished recently but not to a high standard and the breakfast was small and greasy.

what i hoped to be a much needed romantic get away was spoiled by the poor hotel.

i shall not be staying here again

Stayed: June 2008
Thank manc-laura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2008

We had high hopes for the hotel because of the photographs on the website, but be warned - they are nothing like the run-down, out of date Fawlty Towers reality! On arrival it took more than two hours for our room to be ready. The telly was not tuned in properly, the coffee machine did not work, the bathroom light flickered, there was scum in the bottom of the bathroom glasses, there was mould in the shower, the bathroom doorhandle was broken and there were horrible black stains on the ageing carpet beside the bed. Radio 1 plays constantly in public rooms. In the morning all this was topped off by there being no hot water from taps or shower and we were not given the breakfast we had asked for. To her credit the Manageress did not quipple, and agreed to drop £25 from our bill with a look of resignation suggesting that she had to do this a lot. The other staff were pleasant if not totally competent. Overall it is grotty, outdated, depressing and to be avoided at all costs!

  • Stayed: May 2008, travelled as a couple
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Thank glasgow100Glasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2008

Utterly dire hotel. The refurb has been designed to pack in guests like sardines, with zero thought to our comfort. Horribly oppresive, dark, tiny room they gave us - calling it a 'Deluxe'. At check-out, I listed 18 reasons why it wasn't (including exposed electrical wiring) and was given a miserly £20 refund. One to avoid.

  • Stayed: April 2008, travelled as a couple
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Thank sam_greenhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2008

  • Stayed: March 2008, travelled as a couple
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1  Thank 54daddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2008

  • Stayed: March 2008, travelled as a couple
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1  Thank StewandJan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jorvik Hotel

Address: 50-52 Marygate, York YO30 7BH, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge
Hotel Style:
Ranked #41 of 47 Hotels in York
Price Range: £61 - £175 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Jorvik Hotel 3*
Number of rooms: 26
Official Description (provided by the hotel):
The Jorvik Hotel is situated right in the heart of the historic city of York. The hotel overlooks the gateway to the Museum gardens; the 11th-century church of St Olafs and the remains of St Mary’s Abbey. The main shopping area of York is less than five minutes walk away and the peaceful river Ouse runs majestically by at the end of the street. The Jorvik dates back to the 1750s and has 26 en-suite bedrooms. ... more   less 
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Also Known As:
Jorvik Hotel York

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