My boyfriend and I stayed at the Jorvik Hotel and we were extremely disappointed by our room. The hotel is described as undergoing refurbishment to set it as a 4star luxury establishment - yet there was nothing luxury about our stay!
We booked and paid for a superior double room and it was not. On the email confirmation that we received from the hotel it even says - Room Type: Deluxe Double Room. Room 19 is not a deluxe room.
We arrived around 3pm on Saturday afternoon and after being shown to our room we went back to the reception desk and told the receptionist that our bedside lights and the light above the dressing table did not work. She offered us a lamp instead! I also mentioned that there were dead flies in our room, she said that she would notify housekeeping. When we came back 3 hours later the room was the same - it had not been cleaned.
On our way out that night we mentioned it again - still nothing was done.
Our room was dirty. Dead flies on the window ledge and others flying around, cigarette ash on the floor under the bedside table, a dead woodlice in our bathroom, a dead spider on the ceiling near the door and a TV in the wardrobe instead of being plugged in and on show in the room!!!
The Manager was not available to speak to but the girl on reception (utterly useless) offered me a voucher for 50% off our next stay! I wouldn't stay here again if you paid me!!! The 'eventual' refund of £20 is not acceptable.
We paid £95 for a superior room and it was dirty, the lights didn't work and there were dead insects in our room. When we raised these issues we were told housekeeping did not have time to come and clean our room - what kind of '4star' treatment is that? The booking confirmation email states that "The Jorvik Hotel offers an unparalleled level of service to make our guest's stay comfortable" - The room should not have been found in that state and when we raised the issue that it was unclean - something should have been done immediately, the fact that nothing was done at all means they are falsely advertising the hotel to customers.
We had friends staying at a hotel close by - The Royal York Hotel. They paid the same amount for their room but it was beautiful - it was also clean - which is what you expect from a hotel room. (this hotel doesn't offer one night stays but if you get a late booking it will)
Please see photo's of how we found our room when we checked in and also how it was left when we checked out the following day!
I wish we had read the previous reviews before we booked but we didn't! Please don't make the same mistake as us!
Awful Hotel and it will never be 4*!
- Official Description (provided by the hotel):
- The Jorvik Hotel is situated right in the heart of the historic city of York. The hotel overlooks the gateway to the Museum gardens; the 11th-century church of St Olafs and the remains of St Mary’s Abbey. The main shopping area of York is less than five minutes walk away and the peaceful river Ouse runs majestically by at the end of the street. The Jorvik dates back to the 1750s and has 26 en-suite bedrooms. ... more less
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- Also Known As:
- Jorvik Hotel York