I don't know where to start- it was so bad it was funny.
Arrived, lovely street, position and building. Receptionist friendly, bar area etc, nicely decorated. Got to the back of building where our room was up the stairs- Temperature dropped to icy- smelt of damp and fustiness- got to our room (12) and we were appalled. Looked like hadn't been decorated since 70's. Cobwebs hanging above beds, filthy, stained carpet, terrible damp smell, freezing cold (radiator didn't work), sockets didn't work, marks all over walls, shower so hot it was dangerous, then freezing the next second. Cannot believe a hotel has the nerve to hire a room like it.
Apparently other rooms have been refurbished, but not this one.
We complained about the temperature and state- got £25 off room price initially, they couldn't move us as fully booked. We were out all day and evening. Returned to room and everything smelt of damp. Next morning was hoping breakfast would salvage situation, but it was a joke. The service was a calamity- tables left uncleared for ages- people sat down for 30 mins before orders taken, stuff being dropped on floor, other items running out and not being refilled- and milk served in surgar bowls!! When the breakfast came it was foul- god only knows how the chef had cooked everything but it was rank.
As I said 'funny'- Fawlty towers but without Basil.
Duty Manager polite and apologetic, but he was about 12. They clearly need to sort themselves out, and get staff in to overhaul the place as could have potential to be good as location lovely. Staff there unfortunately didn't have a clue.
Only bonus about this was we got almost total bill refunded and only ended up costing £25 for two of us, but never again!!!
PS Beware of the iron which we borrowed. Should have been condemned!!
- Official Description (provided by the hotel):
- The Jorvik Hotel is situated right in the heart of the historic city of York. The hotel overlooks the gateway to the Museum gardens; the 11th-century church of St Olafs and the remains of St Mary’s Abbey. The main shopping area of York is less than five minutes walk away and the peaceful river Ouse runs majestically by at the end of the street. The Jorvik dates back to the 1750s and has 22 en-suite bedrooms. ... more less
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- Also Known As:
- Jorvik Hotel York