I was disappointed more than any thing. I had arranged this stay in York as we were celebrating my partners birthday. I had asked for an early check in and was told at the time of booking this was not a problem. We were not able to check in early! Our room was awful! It was not clean and we felt uncomfortable about sleeping in the bed. The mattress spelt of damp as did the whole room. The bathroom had not been cleaned well and there was hair around the sink. We called down to reception to ask if we could change rooms but was advised they were full. Breakfast was awful! We were not acknowledged, when we were we felt we were an inconvenience to the staff. We waited a little longer then left as we had our train to catch. I asked to speak to the manager and was told she was not available as she was not in(9.45am) I asked to speak to any other manager and was told he was too busy in breakfast. We commented on the poor service and our room not being as clean as it should be and was told well maybe next time we could ask for a better room. We were not offered a refund. York is a lovely city and we will return but not to this hotel. It didn't feel like a hotel!
- Official Description (provided by the hotel):
- The Jorvik Hotel is situated right in the heart of the historic city of York. The hotel overlooks the gateway to the Museum gardens; the 11th-century church of St Olafs and the remains of St Mary’s Abbey. The main shopping area of York is less than five minutes walk away and the peaceful river Ouse runs majestically by at the end of the street. The Jorvik dates back to the 1750s and has 22 en-suite bedrooms. ... more less
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- Also Known As:
- Jorvik Hotel York