Arrived at Jorvik immediately put off by the only english speaking female member of staff behind reception. I asked her politely was our room refurbished/upgraded - she snapped back - THEY ALL ARE. She wouldnt look at me, speaking directly to my husband pretending I didnt exist. Both my husband and I found this extremely ignorant. Her lack of customer service skills became quite apparent.
Our room was clean and smart and overall we were happy with the accommodation, however our coffee machine did not work. We left a note for the cleaner, who in return left a note back explaining how to use it! (we have the same machine at home). We gave up. Walls very thin, you can hear next doors going to the loo, talking, laughing, breathing, I rest my case.... Breakfast staff were very helpful, infact all the staff were great apart from the flirt at the front of reception who gave my husband a cheery goodbye and smile, and scowled at me. Oh how we laughed..... Just a note - we got this room for approx £60 per night - any more than this is just not worth it. Try Guy Falkes or Dean Court.
- Official Description (provided by the hotel):
- The Jorvik Hotel is situated right in the heart of the historic city of York. The hotel overlooks the gateway to the Museum gardens; the 11th-century church of St Olafs and the remains of St Mary’s Abbey. The main shopping area of York is less than five minutes walk away and the peaceful river Ouse runs majestically by at the end of the street. The Jorvik dates back to the 1750s and has 22 en-suite bedrooms. ... more less
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- Also Known As:
- Jorvik Hotel York