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“Old place , great staff”

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Mount Royale Hotel & Spa
Ranked #5 of 47 Hotels in York
Certificate of Excellence
Bottesford
Level 6 Contributor
100 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Old place , great staff”
Reviewed 8 November 2012

The hotel has a quirky old feel about it maybe a grand house in years gone by . We were upgraded after been offered a basement room wich was ok but felt cold and dugeon like . Our room which was executive had good points it was spacious and had 2 flat screen tv's but on the downside bathroom was small and dated , bed and pillows were too firm , carpet had seen better days and generally needed a deep clean and modernising .The hotel had extensive gardens with a pool and hot tub also there was a resturant and bar which we didn't use .The hotel was quite a long walk out of the city centre but quite near the race coarse .It had free parking which for York is a bonus .The breakfest was very good with a good choice of dishes .Staff were friendly and helpful which helped us enjoy our stay

  • Stayed November 2012, travelled as a couple
    • Value
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Helpful?
Thank TheTruth12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this review, 13 November 2012
We are delighted to hear you enjoyed your recent stay with us, your comments shall be relayed to all concerned and are very much appreciated.
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889 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (195)
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Scotland
Level 4 Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 6 November 2012

Had a wonderful stay at Mount Royale. The room was enormous and the only downside is that the bath wasnt big enough for two ha ha! Lovely breakfast. Its a little quirky but very relaxing. Some of the decor is a little tired but the character of the hotel and the staff make it a very enjoyable stay. I am dithering to give it a higher rating as it was fun! Must say again - really thought the staff were great. Great location too - not too near the town but close enough so you can walk in 5 mins,

Room Tip: Get a garden room - you will feel really relaxed when you open the curtains in the morning.
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Loboscotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this review, 13 November 2012
As a family owned hotel we pride ourselves on good customer service, providing a warm and welcoming environment where our guests can relax and unwind.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 5 Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 31 October 2012

I stay here for business purposes and have made a deliberate return trip with the family. Perhaps the rooms are more tired than the Premier Inn, but this place has genuine people on the desk, in the bar and the associated restaurant is first class too. Breakfast is the best I've ever experienced in any hotel, rooms are bursting full of character. This is the only place after many one off trials of the competition in York.
It gets my vote every time, in fact I've just booked for next week too! Handy for the quick getaway in the car in the morning, plus you can walk to York comfortably too.
Great place. If you want a change with true character and an instant feeling of warmth, you've just found it. Garden rooms are very comfortable too.

Room Tip: Ask for an upgrade to the garden rooms, they are all very different and they often switch between di...
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  • Stayed July 2012, travelled on business
    • Value
    • Location
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Helpful?
1 Thank CraigT01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stuartoxtoby, Manager at Mount Royale Hotel & Spa, responded to this review, 13 November 2012
As a smaller hotel we aim to provide a more personal, relaxed but still professional service where guests can make the most of their stay and feel happy and content on check-out.
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Rochdale, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 October 2012

What a lovely hotel!, full of character. Bar and restaurant very homely and welcoming. Breakfasts were just that little bit more special and different from the usual. We found all the staff friendly and professional without being 'over the top'. On the downside and of no fault of the hotels we were unfortunate to have an extremely rampant and vocal couple in the next room who kept us awake until the early hours (from 11pm til 7 in the morning), This wouldn't of course put us off visiting this lovely hotel again, apart from the sauna and steam room not being available, everything from cleanliness, decor and staff was A*.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
Helpful?
Thank P D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this review, 13 November 2012
There are so many options on accommodation these days, we are delighted you came to stay with us and that your visit was most enjoyable with good food and good service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level 5 Contributor
60 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 23 October 2012

We recently stayed at this hotel for two nights and wished it could have been longer. From the moment we arrived we felt welcome and comfortable. The staff are so friendly and helpful it made our stay really great. We were given a complimentary upgrade to one of the garden suites which was lovely. The room was large with a king size bed which was very comfortable. We had the best nights sleep while staying here as the room is very quiet and dark with no outside lights shining in.

Beakfast was the best ever and we could certainly understand why they have won awards for their breakfasts. There was the traditional array of cereals, fruit, yoghurt, breads, etc but there was also a menu to choose a hot cooked meal from. All other choices we tried were delicious as was the hot chocolate.

The location of the hotel is good, about a ten minute walk into the centre of town. It's on a main road but we heard no traffic noise whatsoever.

I would definitely stay here again if we are lucky enough to return to York.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
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Helpful?
2 Thank jparker65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this review, 24 October 2012
Many thanks for your wonderful comments and so pleased you enjoyed your stay with us.
As a small independent hotel customer service and satisfaction is very high on our list of priorities and therefore positive and constructive feedback is always appreciated.
We look forward to welcoming you both back to the Mount Royale Hotel in the not so distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dudley, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 October 2012

Our friends chose this hotel as part of their world tour and we joined them. What a great choice! The welcome was warm and friendly and staff had a sense of humour and a a smile on their faces.
It suited us down to the ground. The room was great with an enormous bed and everything we needed.

The position is great, just outside the city walls so easy access to the city without the hassle.

The breakfast lasted me all day long- what more do I need to say? We ate in the restaurant and the food was great.

If there is a downer, the guy in charge of the restaurant was maybe a little over the top and visited too often to make sure things were OK. The hotel is on the right hand corner at a set of lights not far past the racecourse.

Overall, we were very happy with our stay and would gladly stay again

Room Tip: We were give a free upgrade in the wing through the breakfast room. Well worth asking for these.
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank imgoingbarmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this review, 24 October 2012
There are so many options on accommodation these days, we are delighted you came to stay with us and that your visit was most enjoyable with good food and good service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 October 2012

Went with my mum for five nights and we were looked after wonderfully.
There is a family feel to the place which makes the experience so lovely.
I was moved to a lovely quiet garden room when I had a problem and it was much nicer
than the three 5 star hotels I have been to. A gem.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tom d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this review, 24 October 2012
Many thanks for your wonderful comments and so pleased you enjoyed your stay with us.
As a small independent hotel customer service and satisfaction is very high on our list of priorities and therefore positive and constructive feedback is always appreciated.
We look forward to welcoming you both back to the Mount Royale Hotel in the not so distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mount Royale Hotel & Spa

Property: Mount Royale Hotel & Spa
Address: 117/119 The Mount, York YO24 1GU, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in York
#8 Romantic Hotel in York
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Mount Royale Hotel & Spa 3*
Number of rooms: 24
Official Description (provided by the hotel):
A grade two listed William IV building with mature old English garden housing the heated swimming pool (open May to September). Sauna, steam room & hot tub (open all year). ... more   less 
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Also Known As:
Mount Royale York
Hotel Mount Royale York

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