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“If Carlsberg did hotels......”

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Mount Royale Hotel & Spa
Ranked #5 of 47 Hotels in York
Certificate of Excellence
Reviewed 29 August 2013

What do you need from a hotel on a one night stay? Comfortable bed, decent shower and a half decent breakfast. However what do you want. Friendly service from every member of staff of you meet, excellent breakfast, really comfortbale bed, lovely raindrop shower, trouser press, in room safe, swimming pool, hot tub, lovely gardens, excellent restaurant........nearly faultless. Excellent location too and free parking. This is what you get from a hotel with 24 rooms that is focussed on the customer enjoying their stay. If I was being critical, I'd swap the trouser press for a fridge but that wouldn't stop me returning.

Room Tip: We had room 3, which is up in the roof. A little traffic noise but nothing you don't blank out a...
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  • Stayed: August 2013, travelled with family
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3  Thank MartinatDesk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded 19 September 2013

Many thanks for your wonderful comments and so pleased you enjoyed your stay with us.
As a small independent hotel customer service and satisfaction is very high on our list of priorities and therefore positive and constructive feedback is always appreciated.
We look forward to welcoming you both back to the Mount Royale Hotel in the not so distant future.

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627 - 633 of 923 reviews

Reviewed 28 August 2013

This hotel is about a 10 mins walk from the centre. Our room was clean although the bathroom was a little tired as was the outside paintwork which we noticed when we took a stroll in the garden (which is a maze). The breakfast was great and there was plenty to chose from. Parking was fine, they have a small car park at the front and an overflow car park round the corner. Staff were lovely and helpful.

  • Stayed: August 2013, travelled as a couple
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1  Thank Karen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded 9 September 2013

As a small independent hotel customer feedback is always appreciated. Maintenance works on the hotel, which mainly dates back to the 1830's, are an on going task but your comments have been taken on board and relayed to the maintenance team. We do hope you come back to see us again and enjoy our award winning breakfasts

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Reviewed 27 August 2013

We found the hotel to be one of the best we have stayed in ever. The room was excellent, the staff very freindly and welcoming. The food was the best we have tasted in a long time. We only stayed for one night. Next time we return we hope to stay longer because it was so nice.

  • Stayed: August 2013
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Thank Dave2705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded 9 September 2013

As a family owned hotel we pride ourselves on good customer service, providing a warm and welcoming environment where our guests can relax and unwind, so thank you for your lovely comments and we look forward to welcoming you back for a longer stay in the future

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Reviewed 27 August 2013

The consensus of all the reviews is that the staff are friendly and welcoming. This is certainly consistent with our experience. Fantastic and this attitude prevailed from each and every staff we met during our short stay. Breakfast was excellent, choices plentiful, delicious offerings. Well done.

  • Stayed: August 2013, travelled as a couple
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Thank Ritualist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded 4 September 2013

As a family owned hotel we pride ourselves on good customer service, providing a warm and welcoming environment where our guests can relax and unwind.
We are delighted to hear you enjoyed your recent stay with us, your comments shall be relayed to all concerned and are very much appreciated.

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Reviewed 27 August 2013

We spent a night here so that we could spend some time in the lovely City of York. It was perfect. We received a complimentary upgrade to room 20 which is beautiful and then spent the day in the outdoor pool and jacuzzi which was warm and welcoming. It has such a relaxing feel to the hotel and staff are so helpful and friendly. I had seen that the breakfast reviews were good and I was not disappointed. Fresh good quality food was served and then we took coffee out on the patio area. If you go to York then I would very much recommend that you stay at this hotel. Try something special.

  • Stayed: August 2013, travelled as a couple
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Thank Travellers700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded 9 September 2013

Thank you for your positive feedback, we do try our best to provide a good service and is always nice to hear that our hard work is appreciated, and we hope to welcome you back in the not so distant future.

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Reviewed 26 August 2013

Wonderful stay. Very welcoming, friendly staff nothing is too much trouble. Suite was beautiful and very comfortable. Breakfast and evening meal were delicious. Will definitely return again. Thank you for making our stay such an enjoyable one. (Shenton Stoke On Trent)

Room Tip: suites are very spacious and comfortable
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  • Stayed: August 2013, travelled as a couple
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Thank shenton2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded 4 September 2013

There are so many options on accommodation these days, we are delighted you came to stay with us and that your visit was most enjoyable with good food and good service.

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Reviewed 23 August 2013

Had a recent good weekend break at the Mount Royale Hotel. Room very spacious and clean. Staff more than helpful. Very central for touring York. I would recommend it as a good place to stay and value for money.

  • Stayed: August 2013, travelled as a couple
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Thank Jean19602013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded 26 August 2013

We do appreciate customer feedback, therefore many thanks for your lovely comments and hope you shall come and stay with us again at some time in the future

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Additional Information about Mount Royale Hotel & Spa

Address: 117/119 The Mount, York YO24 1GU, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in York
#8 Romantic Hotel in York
Price Range: £133 - £236 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mount Royale Hotel & Spa 3*
Number of rooms: 24
Official Description (provided by the hotel):
A grade two listed William IV building with mature old English garden housing the heated swimming pool (open May to September). Sauna, steam room & hot tub (open all year). ... more   less 
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Also Known As:
Mount Royale York
Hotel Mount Royale York

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