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“weekend wedding”

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Mount Royale Hotel & Spa
Ranked #5 of 47 Hotels in York
Certificate of Excellence
Reviewed 6 May 2014

Weekend Wedding.
Stayed Friday and Saturday (wedding day)
Greeted by friendly reception staff.
Bride & Groom had a lovely upgrade from the Hotel looking onto the beautiful gardens.
Our room was lovely spotless & bright so no quarrels with the accommodation however two afternoons we tried to get drinks in the bar the first afternoon we had to wait approx 5 min to be served despite nobody in the bar on the following afternoon we tried again this time waiting approx 15 minutes despite ringing a bell for attention, on both days we were unable to get draught beers/cider as they said the lines were being cleaned? Bottled beer only.
I wanted to pay cash for our drinks however I was asked to pay on my card which details were taken upon arrival, I said I would rather pay as I went along and again the bar tender said he would prefer it if I put it on our room bill.
We were booked into the exquisite restaurant at 20.30 Sat night x 4, we arrived on time and made our presence known 25 minutes later we were still waiting to be seated in the restaurant and there were people in before us who were also waiting to be seated, we left.
This was our friends wedding day night we walked in high heels trying to find somewhere to eat as the night was getting late and we were starving.
All restaurants were full in walking distance, with sore feet we ended up having a Chinese.
What was a perfect glorious wedding day turned into a upsetting evening.
At check out on Sunday morning we went to pay our bar bill, there were beer on it which we had not had when they doubled checked the bill, there were duplicate bar bills.....so check your bills.

Room Tip: lovely views overlooking the gardens.
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  • Stayed: May 2014, travelled with friends
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2  Thank Trisha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded 23 July 2014

Thank you for your comments, we do appreciate customer feedback in order for us to continue moving forward in the right direction. We are sorry to hear that your recent stay at the Mount Royale was not the best experience and are very surprised by your comments as customer care and attention is very high on our list of priorities, and delivered on almost all occasions as mentioned in other reports. Your comments shall however be noted and relayed to all staff members concerned, and we hope you will continue to visit our beautiful city of York

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559 - 565 of 936 reviews

Reviewed 5 May 2014

My husband and I have just returned home after a short stay at The Mount Royal. The staff at this hotel are all worth their weight in gold, superb service from start to finish, nothing is too much trouble for these wonderful people.
We were celebrating our Silver Wedding Anniversary and ate in the restaurant on Saturday evening the food was delicious and service again great.
The hotel is ideally situated and it is only a short walk into York, we didn't use the facilities at the hotel but took a walk around the gardens, the swimming pool looked very inviting but it could all do with a little TLC, as could the room we used, while comfortable there were a few things requiring some attention in the bathroom and a small plant had managed to grow under the door into the changing area from the fire exit
However this said the bed was large, comfortable and the room very clean, breakfast served by the friendly welcoming staff, was tasty and the choice extensive .
I would not hesitate to recommend the hotel and hope to return again in the future.

  • Stayed: May 2014, travelled as a couple
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Thank Carol F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded 11 August 2014

As a small independent hotel customer service and satisfaction is very high on our list of priorities and therefore positive and constructive feedback is always appreciated.
We look forward to welcoming you both back to the Mount Royale Hotel in the not so distant future.

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Reviewed 5 May 2014 via mobile

Clean, grand, pretty and stylish and excellent service and the best breakfast ever! 10 minute walk to York. Perfect!
Car parking tight but they are more than happy to take your keys and sort it out for you. Very friendly people.

  • Stayed: May 2014
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Thank sarahlowe1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded 11 August 2014

Thank you for your comments and we look forward to welcoming you back

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2014 via mobile

Absolutely the nicest hotel I've ever stayed in!! Such attention to detail, lovely staff, beautifully hotel, couldn't have been happier. The food was excellent, although we only ate there for breakfast (which we will remedy next time) couldn't recommend to highly enough!!

Stayed: April 2014
Thank Vanessa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded 11 August 2014

Mother and Daughter weekends are special times and we are delighted you chose to spend it with us and that the service you received only added to your time away. We look forward to welcoming you back on future shopping trips

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Reviewed 27 April 2014 via mobile

**WOW** If i could give this hotel 10 stars i would.
I arranged a surprise birthday weekend at the Mount Royale and when we checked in they upgraded us to the honeymoon suite with was fantastic. After eating in the lovely restuarant they brought out a lovely birthday cake for my wife and all sang happy birthday to her. I cant thank the staff enough for making it a great weekend they were all lovely and each time greeted you with a lovely smile which goes a long way in my book. Thank you again to you all and we will definatly see you again soon.
Oh and the massage i had in the hotel was also fantastic.xx
Steve and Lindsay Ford Lincs x

Stayed: April 2014, travelled as a couple
Thank Steve F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded 11 August 2014

Many thanks for your wonderful comments and so pleased you enjoyed your stay with us.
All our staff take great pride in their positive and genuine customer service, and if we can offer some small gestures to enhance what was a special weekend then we shall always endeavour to do it with a smile.
We look forward to welcoming you both back to the Mount Royale Hotel in the not so distant future.

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Reviewed 25 April 2014

Stayed over the Easter break, really good spot just a stroll into city passing lots to eat and drink, room huge, lovely gardens, staff excellent extremely helpful, breakfast superb I can recommend the poached haddock, all in all a special treat and excellent value.

  • Stayed: April 2014, travelled as a couple
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Thank Pat M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded 11 August 2014

Thank you for your positive feedback, we do try our best to provide a good service and is always nice to hear that our hard work is appreciated, and we hope to welcome you back in the not so distant future.

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Reviewed 24 April 2014

Beautiful hotel, very friendly staff, comfortable room and amazing food !! We loved our stay here. We arrived a bit tired and stressed and left happy and refreshed. I highly recommend this hotel and will certainly stay here again. Thank you Stuart, Christine and everyone at Mount Royale !! :-)

Room Tip: Room number 20 was the favourite room of a very tall (over 6 foot) Australian golfer. Consequently t...
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  • Stayed: April 2014, travelled with family
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Thank JoeyJoeJoeJnShabadoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded 11 August 2014

As a family owned hotel we pride ourselves on good customer service, providing a warm and welcoming environment where our guests can relax and unwind.
We are delighted to hear you enjoyed your recent stay with us, your comments shall be relayed to all concerned and are very much appreciated.

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Additional Information about Mount Royale Hotel & Spa

Address: 117/119 The Mount, York YO24 1GU, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in York
#8 Romantic Hotel in York
Price Range: £90 - £234 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mount Royale Hotel & Spa 3*
Number of rooms: 24
Official Description (provided by the hotel):
A grade two listed William IV building with mature old English garden housing the heated swimming pool (open May to September). Sauna, steam room & hot tub (open all year). ... more   less 
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Also Known As:
Mount Royale York
Hotel Mount Royale York

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