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“Highly recommend”

The Grand Afternoon Tea
Ranked #10 of 57 Coffee & Tea in York
Certificate of Excellence
Cuisines: British
More restaurant details
Restaurant details
Good for: Romantic, Groups, Special Occasion Dining, Business meetings, Child-friendly, View, Kids
Dining options: Lunch, Dinner, Free Wifi, Full Bar, Highchairs Available, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Ongar, United Kingdom
Level Contributor
38 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 20 helpful votes
“Highly recommend”
4 of 5 bubbles Reviewed 12 May 2014

We had the classic afternoon tea, but added a teapot of Hendricks G & T (very unique!) and a couple of bottles of Ruinart Rose champagne. Our only comment was that there were not enough sandwiches (especially for the 4 men in our group) and too many cakes! We asked for extra sandwiches, but they were no forthcoming....

Visited May 2014
Helpful?
1 Thank Lynn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
laura t, Manager at The Grand Afternoon Tea, responded to this review, 27 June 2015
Dear Lynn W,

Thank you for taking the time to review your trip to York and your experience with us at The Grand Hotel & Spa

We are delighted that you had an enjoyable afternoon tea and we are pleased to hear that the team were able to look after you so well

We look forward to welcoming you back to The Grand in the not too distant future

Kind regards,
Laura Spouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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261 reviews from our community

Visitor rating
    182
    47
    14
    12
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Warrington
Level Contributor
24 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Fantastic Afternoon Tea”
5 of 5 bubbles Reviewed 12 May 2014

Myself and five friends had afternoon tea in this luxurious hotel on Saturday The whole experience was fantastic from the elegant surroundings, professional staff to the excellent food. Well worth the money. We had thought about going to Betty's but for the £4 difference there is no comparison. Will definitely return and would thoroughly recommend this 5 star treat,

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Holiday09warrington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
laura t, Manager at The Grand Afternoon Tea, responded to this review, 27 June 2015
Dear Holiday09warrington

Thank you for taking the time to review your trip to York and your experience with us at The Grand Hotel & Spa

We are delighted that you had an enjoyable afternoon tea and we are pleased to hear that the team were able to look after you so well

We look forward to welcoming you back to The Grand in the not too distant future

Kind regards,
Laura Spouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
2 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Afternoon tea - never again. Betty's is much friendlier!!”
2 of 5 bubbles Reviewed 12 May 2014

I don't normally write reviews, but our experience at Cedar Court on Saturday left us chuntering all weekend and I need to get it off my chest. My rating is based on our overall experience - not the quality of the food. The food was lovely, but considering the price, that's not surprising.

Myself, and 5 others had afternoon tea booked on Saturday. Unfortunately, one of the group couldn't make it due to a last minute lack of babysitter, and another was due to be half an hour late due to a poorly baby. So both very unforeseeable reasons.

We explained this to the waitress and were then made to feel very uncomfortable as she explained that they (Cedar Court) were not happy about the fact that we had booked for 6 afternoon teas and now there was potentially only 4; she had to bring the manager to speak to us and we got to the point where WE were apologising profusely about this issue and made to feel guilty. I've NEVER been anywhere in my life where I've had to apologise for such a small change to a booking.

Added to this, it was requested when the booking was made that myself and my partner could share our afternoon tea - and this wasn't a problem over the phone; but because of the change of numbers, we were then forced to buy one each as certain numbers had been prepared.

The final annoyance was that throughout the meal, the waitress kept interrupting our conversations to ask if everything was OK with the meal - now, of course I don't have a problem being asked if we are happy, but interrupting a mid-flow conversation, or while mouths are full, to ask and ask again and double check in the same sentence if everything was correct, and insist on a verbal response rather than a nod, was just ridiculous - and this happened more than twice.

So in conclusion, for the amount it costs, added to the fact that the service is generally unfriendly and inflexible - we certainly won't be going back again. Betty's is worth queueing in the rain compared to this place.

    • Value
    • Service
Helpful?
3 Thank Bepnik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
7 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“absolutley fantastic afternoon tea”
5 of 5 bubbles Reviewed 9 May 2014

we went to the cedar court for afternoon tea for my partners birthdays and I can honestly say it was the highlight of our trip service was fantastic hotel gorgeous food couldn't get any better service 5 star just like the hotel would recommend to everybody we will defiantly be back on our next visit thank you for the great experience ;-)

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank ava t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
laura t, Manager at The Grand Afternoon Tea, responded to this review, 27 June 2015
Dear ava t,

Thank you for taking the time to review your trip to York and your experience with us at The Grand Hotel & Spa

We are delighted that you had an enjoyable afternoon tea and we are pleased to hear that the team were able to look after you so well

We look forward to welcoming you back to The Grand in the not too distant future

Kind regards,
Laura Spouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Amazing!! ”
5 of 5 bubbles Reviewed 4 May 2014 via mobile

Went for afternoon tea as a birthday treat this was our second visit. It was amazing , everything was perfect. We were looked after by Sabbi who was attentive,friendly & knowledgable . The sandwiches were lovely & cakes tasted delicious. We have experienced a few afternoon teas & this is one of the best. Far better than Betty's & on par with Reuben's (Buckingham palace) definitely be returning next time we are in York

Helpful?
Thank Jm3287
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
laura t, Manager at The Grand Afternoon Tea, responded to this review, 27 June 2015
Dear Jm3287,

Thank you for taking the time to review your trip to York and your experience with us at The Grand Hotel & Spa.

We are delighted that you had an enjoyable afternoon tea and we are pleased to hear that the team were able to look after you so well

We look forward to welcoming you back to The Grand in the not too distant future

Kind regards,
Laura Spouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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