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“Disappointing Holiday Inn”
Review of Holiday Inn York

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Holiday Inn York
Ranked #36 of 46 Hotels in York
Brighton, United Kingdom
Level Contributor
74 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Disappointing Holiday Inn”
Reviewed 2 January 2014

I have stayed here so many times over decades and have been disappointed recently so have been staying in York city centre at the Cedar Court Grand when travelling by train and the Mercure Fairfield Manor by car. However, I thought I would try this Holiday Inn again as the Mercure was full and was yet again disappointed. Checking in was painfully slow, I was not recognised as Platinum, not greeted by name and having stayed here so often still asked whether I had stayed here before. The rooms generally need refurbishing, especially the shower, but the room was comfortable and clean. There is a good range of food on the dinner menu but for lunch the choice was more basic - and my guest's order was wrong. The wine was good quality. A major plus for this location is the plentiful car parking and that it is on a bus route into the city.

  • Stayed December 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank L B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick H, Manager at Holiday Inn York, responded to this review, 4 January 2014
Dear theflynn,
Many thanks for your feedback, I am very sorry to hear that you had a disappointing stay with us, your comments are very much appreciated, these will be used in a constructive manner to improve the service we offer our guests in the future. I am pleased you enjoyed your wine and found our menu to your liking.
With kind regards

Nick Henderson
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (249)
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English first
Settle, United Kingdom
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 December 2013

We found the Holiday inn reception area really welcoming and Festive as we stayed in late November. The staff on reception were helpful and polite. When we got into the room the toilet flush was not working so the receptionist immediately found us a new room. The room was fairly basic but comfortable and clean and was a relaxing space. The hotel bar was modern and comfortable.
Breakfast was excellent! A good selection on the buffet and a good selection of fruit, cereals, pastries and pancakes. It was a nice touch to have a complimentary newspaper.
Overall a good stay! I will be returning!

  • Stayed November 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Amanda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIYork, General Manager at Holiday Inn York, responded to this review, 7 January 2014
Dear Amanda J
Thank you for your recent review following you stay in November, I was pleased to read you had a good stay and the issue you experienced was quickly resolved. I hope it will not be too long until we can welcome you back to the Holiday Inn York.
Kind Regards
Douglas Winfield
General Manager
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Liverpool
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 28 December 2013 via mobile

Again I have to say thank you for an excellent stay. We stayed at the hotel at the beginning of the month and was busy with a party however the staff in the bar were helpful.

The breakfast again was of good quality and the young lady who served our table was happy for an early Sunday morning.

Thanks for a great stay

Stayed December 2013, travelled as a couple
Helpful?
Thank stevoLiverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIYork, General Manager at Holiday Inn York, responded to this review, 7 January 2014
Dear stevoLiverpool
Thank you for your review and delighted you had a great stay, your comments are very much appreciated.
With kind regards
Douglas Winfield
General Manager
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Maldon, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 December 2013

We have just recently returned from a great 3 day break in York staying at the HI. On arrival I asked for an upgrade to the Executive Floor for an extra £15pn as usually they are quite a bit different in quality and size than a standard room. Although the room was clean and tidy with a large King Size bed, the rest of the room was very "compact" especially the bathroom which did take a bit of negotiating around the sink. Although would consider to stay at the HI on out next visit early 2014, however we may look for somewhere with larger and bigger rooms and cheaper. Staff however are brilliant.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blackwater38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stockton on tees
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 16 December 2013

I arranged to have our society's Christmas Dinner in a private room at the Holiday Inn, from the first contact with the event organiser to the last, they could not have been more helpful. They took a lot of work off me, such as name places and table plans, I gave them a list of names and food requirements, and they took it all in hand themselves. We were having a band and when they turned up they wanted the dance floor moving and also the tables, but even then the staff just went ahead and did as they requested. We had crackers and party poppers included with the meal price. Guests had a choice of 3 starter, main and sweets, these were pre ordered but delivered on the night by very efficient waiter, and waitress with the help of the duty manager, every one got what they ordered. The food was of good quality,well presented and hot, well done to the chef. The meal was delivered in record time, considering there was another large party going on, so we had more time to enjoy the band.
We stayed for 2 nights and found the rooms very comfortable, with large towels,tissues, hot water with shampoo and bath gel in the bathroom. The room was very clean as was the rest of the hotel, even the edges of the carpet to skirting board where spotless, well done to the cleaning staff.
The buffet breakfast was good, we would have liked porridge, I am sure if we had asked they would have obliged as nothing was too much trouble for any of the pleasant staff.
Well done Holiday Inn York, keep it up. We travel a lot and arrange and go to many functions and this was definable the best .Congratulation to all the staff.

.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sheilas434
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIYork, General Manager at Holiday Inn York, responded to this review, 22 December 2013
Dear sheilas434
Thank you very much for your review, I was delighted to read you had a great stay and had a wonderful party and you found our team to be obliging with your requests. Please be assured your comments will be shared with everyone, these will make a great impact upon their job satisfaction.
Hope you have a wonderful Christmas.
With best wishes
Douglas Winfield
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doncaster, United Kingdom
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 15 December 2013

the best bit of the hotel was definitely the staff - they were very friendly and accommodating - the room was clean, a bit tired but clean - the fridge I think made a funny squeaking noise all night so I slept with a pillow over my head! the bar was nice and we had a good Christmas party mostly because we were surrounded by good friends! I would stay there again especially with the kids as it seems a good walk into York but plenty of free parking and the access to buses sounds easy.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anne r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIYork, General Manager at Holiday Inn York, responded to this review, 16 December 2013
Dear anne r
Many thanks for your review and delighted to read you had an enjoyable stay at the hotel. I hope it will not be too long until we can welcome you all back to the hotel.
Wishing you a wonderful Christmas
Douglas Winfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London England
Level Contributor
69 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 15 December 2013

I stayed here for work last week, it is in desperate need of an upgrade refurbishment and some staff training. Ive stayed in better Travelodge's. Very disappointing for this brand - they are evidently taking advantage of the location and tourist $$.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pretronas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick H, Manager at Holiday Inn York, responded to this review, 17 December 2013
Dear Pretronas,

Thank you for providing such constructive feedback further to your recent stay. I am ever so sorry that your stay was disappointing, as it is our absolute priority to deliver a great stay for all of our guests, at HI York and every Holdiay Inn.
Please be assured your comments will be fully reviewed with the team and actions will be taken to ensure that your findings are rectified immediately. If you would like to discuss your stay any further I would be only too happy to talk to you to understand further the problems you encountered during your stay.

My Direct Line is 01904 777554
With kind regards

Nick Henderson
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Holiday Inn York

Property: Holiday Inn York
Address: Tadcaster Road, York YO24 1QF, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #36 of 46 Hotels in York
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn York 3*
Number of rooms: 142
Official Description (provided by the hotel):
The Holiday Inn York Hotel enjoys a prime location overlooking York Race course and is just 1.5 miles from the Historic City Centre of York, which boasts the York Minster, Shopping at The Shambles, University of York and the National Railway Museum. The Hotel is 1.5 miles from York Station and is easily accessible by road from the A64 and M1.Whether you're visiting York for a meeting, leisure break, sight seeing or simply to sample the great shopping delights that the city has to offer, the Holiday Inn York Hotel offers comfortable, modern, accommodation, fully air-conditioned throughout, suitable for both the business and leisure traveller.The Holiday Inn York is well equipped for hosting business meetings, weddings and social gatherings with seven meeting rooms that can accommodate 2 to 100 guests.The facilities and services at the hotel include our Family Friendly Restaurant; with 24 hr room service wireless internet access, and ample free car parking.Both Accessible and family rooms are available at the hotel.Kids Stay and Eat Free.* Also a fabulous location for a day at York Races ... more   less 
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Also Known As:
Holiday Inn York Hotel York
York Holiday Inn

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