I had booked a voucher with the Plush Spa concession in the Royal York Hotel with 2 of my friends, booked days off work travelled from Leeds etc only to find that the therapist had called in sick and no one was sent to cover her. She was uncontactable and the "receptionist" at Plush Spa told us to call back later and speak to the manager. No one tried to call us despite having our details. Disgraceful.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.