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“What a Disappointment”
Review of Keystones

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Keystones
Ranked #708 of 888 Restaurants in York
Restaurant details
Leeds, England, United Kingdom
Level 4 Contributor
21 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“What a Disappointment”
Reviewed 30 December 2013

Came across this pub when looking for a quick bar meal for lunch. Was advertising 2 meals for £7.50 so thought would give it a try as seemed good value. We arrived at noon and were the only people in. We put in our order for 2 lime and chilli chicken salad and a portion of chips. We expected it in probably about 15 to 20 minutes but over half an hour and the food still hadn't arrived. Went to bar to find out how long it would be and was told it was because the kitchen wasn't ready and they had to wait for things to heat up. Anyway it came within the next few minutes but was missing the lettuce and uncooked pepper instead of roasted and the chips were lukewarm to say the least. It was basically a few slices of chicken with a load of cucumber, tomatoes, green and red pepper and red onion.

For second time went to tell the staff what happened to the lettuce and was told that they didn't have any in the kitchen so they basically thought it was ok to add extra cucumber etc. This was basically not good enough and so we were given a full refund including our drinks.

I am not one for complaining and hate to do so and felt awful but we didn't get what we ordered and so felt I needed to. The poor girl said she fully understood and we said it wasn't her fault but unfortunately we will not be visiting again in the future.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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36 reviews from our community

Visitor rating
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    11
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
York, United Kingdom
Level 1 Contributor
3 reviews
3 restaurant reviews
“Cheap, cheerful, wonderful staff!”
Reviewed 3 November 2013

I frequently visit The Keystones with my boyfriend for food and drinks! The pints are cheaper than anywhere else, the staff have great interaction with each other, just looks like they're having a great time and it's easy to get caught up in it! One of my favourites is the lasagne which is always hot and cheesy how i like it! They have a new loyalty card scheme which works in a similar way to a nectar card, for every 10p you spend, you get 1 point, 1 point is a penny and then you can redeem your points on anything! They mount up quickly, especially on mondays when it's double points! Even better, it's free to sign up to the loyalty card, you don't have to be a student, and you get 100-150 points just for signing up (dependent on twitter handle, which is not required but gets you an extra 50 points if provided). We have visited more times than I can remember, and will definitely continue to do so, we're even booked in for christmas dinner at the start of December, 3 courses for less than £10 each, can't complain!

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank 118maiag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, United Kingdom
Level 3 Contributor
16 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Cheap and Cheerful”
Reviewed 21 August 2013

You couldn't say amazing things about the food here but this is reflected in the price that you pay. You do get a pretty good hot meal for £5 to £6 so you know it's not going to be haute cuisine and the drinks are cheap too. What makes me give this place a "very good" review is the lovely outdoor space, beautiful view of the city walls and a pool table too. Staff are friendly. All in all, really can't complain.

Visited August 2013
Helpful?
Thank yorkie88_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level 4 Contributor
49 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Good Value Pub Grub”
Reviewed 8 December 2012

Walked passed it a couple of times on the way to the hotel. Boards outside offering 2 meals for £7 Student type bar, with TV's showing sport.
We gave it a try for our evening meal rather than pay hotel prices. We were not disappointed - Staff very friendly and food good. It's basic food but my fish, chips and peas was really good. OH had spicy noodles with chicken - also very good. I would think you to need to get in early if you want a seat.
We would definitely go again

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank BenBrierley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, United Kingdom
Level 6 Contributor
544 reviews
331 restaurant reviews
common_n_restaurant_reviews_1bd8 283 helpful votes
“Give it a try”
Reviewed 20 November 2012

Stopped off for a few drinks and a couple of snacks, bar staff really helpful and drinks were some of the lowest prices in York. Visited again in the afternoon for something a little more substantial, my partner had gammon steak, egg, peas & chips & I had southern fried chicken & chips which was rather good, both meals were only £7. In the evening it does fill up with students so get there early if you want a seat! Would definitely visit again when next in York.

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank SharonJT67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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