First of all there were several issues at check in. Booked a family room online however when we arrived a member of staff named Gretel told us only a double room was currently available. I asked if there was a price refund for being downgraded, but she said no because they are the same price. Luckily this didn't both us too much, however if we had of had children there was no way a double room would have sufficed. Further, I am been to many travelodges where they are happy to store luggage (usually free of charge) such as Edinburgh, however on arrival we were told this facility was not available. We then had to pay an extra £20 for early check in and late check out so we could store our luggage in the room for an extra couple of hours. If we had of known this we would not have booked. Travelodge must ensure some consistency, or clearly advertise they do not have this service on their website. I felt reception staff were incredibly rude and I did not feel welcomed into the hotel. Additionally, 1 bath towel per double room is not enough. Location is excellent and our room had a good view, just a shame the service and not having the room we booked available let it down.
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- Also Known As:
- Travelodge York Central Micklegate Hotel York
- Ramada Hotel York
- Ramada Encore York
- Ramada York
- York Ramada